ActivTrak vs. WorkTime

This is excellent software if you wonder what your team is doing when you aren't there. If you want to improve your team's workflows and efficiencies so they get more done with less fatigue, this is a great thing to have. This is not spyware. It isn't designed to capture keystrokes. It is designed to help your team improve performance and for management to understand what they are doing and help them improve. If you want to micromanage your team, then don't use this.

Incentivized

If you're not doing all your work on your computer, you'll find this software pretty useless unless you can login and then logout when you start and end your day. However, I will definitely recommend it to anyone who does an hourly paid job. It's much easier to calculate wages with timely reporting. Great support team software and flexible working hours.

• Detailed listings of actions at times. done by the second in many cases, very useful.
• the productive/unproductive listings allow managers at a glance to see their employees use of time
• Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
• The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.

Incentivized

• monitoring
• reporting
• data exporting

• Alerts for when someone is not working during scheduled hours (although this may already exist and we don't utilize it as I know the alarm feature is pretty comprehensive)
• Because of our IT configurations, a lot of weird "groups" show up on the dashboard which looks a bit confusing
• Not having to create a group for 1 employee to see their own data, just allow each user to see their own data once their access account is created

Incentivized

• Data importing
• User interface design
• Creation of explanatory videos

We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

It's never been down.

Incentivized

Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

WorkTime has very helpful employees. Even the CEO is welcoming and easy to reach. They provide full support via chat and email. Their tech department even created special script to help me fulfill needs of my team. You can also reach then on the phone via their business hours. The downside is the absence of 24/7 support or at least an Irish subsidiary for local users support.

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

We selected ActivTrak for the features we were looking for. One of the main reasons was the deployment for Chromebook's and of course the price. During our demo held with each party, we were impressed with presentation from ActivTrak. One thing we would've liked is for ActivTrak to also be available for deployment to Android phones.

Incentivized

We're using employee monitoring for the first time

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
• Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
• Costing for targeted use is relatively low and therefore a "no brainer."

Incentivized

• The program has helped us detect unused software
• It assists in business management