What users are saying about

Jahia

11 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Jahia

11 Ratings
Score 3.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Jahia

Jahia is well suited if at leats one of the situations occure : - Important UX requirements- Integration projects
- Multi-sites, multi-language
- Different sites development by different teams that should fit in one shared instance
- High availability, clustering
- High load, high performance
- Need for a headless CMS
- A/B testing and market automation
- Stable architecture with limited risks of incompatibilities between modules
- Excellent support from the editor in enterprise distribution
There is a free community distribution that can be used as entry level, but as soon as a project becomes critical I'd strongly recommend the enterprise distribution. While subscription costs of the enterprise distribution are relatively low compared to ones of other enterprise CMS, they could be more progressive and can be problematic for intermediate projects. This is mainly a problem for the first site at a client, as the subscription costs don't directly depend on the number of deployed sites.
Bernard de Terwangne profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Jahia
WYSIWYG email editor
Adobe Business Catalyst
2.7
Jahia
Dynamic content
Adobe Business Catalyst
8.9
Jahia
Ability to test dynamic content
Adobe Business Catalyst
7.3
Jahia
Landing pages
Adobe Business Catalyst
6.6
Jahia
A/B testing
Adobe Business Catalyst
7.0
Jahia
Mobile optimization
Adobe Business Catalyst
8.0
Jahia
Email deliverability
Adobe Business Catalyst
8.2
Jahia
List management
Adobe Business Catalyst
3.3
Jahia
Triggered drip sequences
Adobe Business Catalyst
6.8
Jahia

Lead Management

Adobe Business Catalyst
1.9
Jahia
Lead nurturing
Adobe Business Catalyst
1.9
Jahia
Lead scoring and grading
Adobe Business Catalyst
2.3
Jahia
Data quality management
Adobe Business Catalyst
1.5
Jahia
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Jahia

Campaign Management

Adobe Business Catalyst
2.5
Jahia
Calendaring
Adobe Business Catalyst
2.6
Jahia
Event/webinar marketing
Adobe Business Catalyst
2.4
Jahia

Social Media Marketing

Adobe Business Catalyst
8.2
Jahia
Social sharing and campaigns
Adobe Business Catalyst
7.8
Jahia
Social profile integration
Adobe Business Catalyst
8.6
Jahia

Reporting & Analytics

Adobe Business Catalyst
7.1
Jahia
Dashboards
Adobe Business Catalyst
8.1
Jahia
Standard reports
Adobe Business Catalyst
7.1
Jahia
Custom reports
Adobe Business Catalyst
6.2
Jahia

Platform & Infrastructure

Adobe Business Catalyst
6.3
Jahia
7.2
API
Adobe Business Catalyst
6.6
Jahia
7.9
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Jahia
Customizability
Adobe Business Catalyst
6.1
Jahia
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Jahia
Internationalization / multi-language
Adobe Business Catalyst
Jahia
6.4

Security

Adobe Business Catalyst
Jahia
8.2
Role-based user permissions
Adobe Business Catalyst
Jahia
8.2

Web Content Creation

Adobe Business Catalyst
Jahia
7.1
WYSIWYG editor
Adobe Business Catalyst
Jahia
7.2
Code quality / cleanliness
Adobe Business Catalyst
Jahia
8.1
Admin section
Adobe Business Catalyst
Jahia
7.3
Page templates
Adobe Business Catalyst
Jahia
9.1
Library of website themes
Adobe Business Catalyst
Jahia
4.1
Mobile optimization / responsive design
Adobe Business Catalyst
Jahia
8.2
Publishing workflow
Adobe Business Catalyst
Jahia
4.6
Form generator
Adobe Business Catalyst
Jahia
8.2

Web Content Management

Adobe Business Catalyst
Jahia
6.5
Content taxonomy
Adobe Business Catalyst
Jahia
9.0
SEO support
Adobe Business Catalyst
Jahia
8.2
Bulk management
Adobe Business Catalyst
Jahia
6.3
Availability / breadth of extensions
Adobe Business Catalyst
Jahia
4.7
Community / comment management
Adobe Business Catalyst
Jahia
4.5

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • User Experience : Jahia is especially simple to use for all user roles including visitors, content editors, reviewers, editors in chief, administrators and developers
  • Integration : Jahia is a developer friendly CMS developped in Java and based on cool features such as OSGI enabling hot deployement and reducing risks of unwanted interactions between modules and sites
  • Well integrated Form Factory
  • Enterprise Feautres such as marketting automation tools
Bernard de Terwangne profile photo

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • Review workflows are not as intuitive as you'd imagine. This is an area in the UX where the editor has work to do. It works well but it could be more intuitive
  • Pricing should be more progressive and more aggressive
  • Jahia deserves more publicity. The product is excellent but nobody knows it. The editor should focus on marketing.
Bernard de Terwangne profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
Jahia1.0
Based on 1 answer
I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
Robert Evans profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
Liferay is a good product with a broad community and a strong integration capability but a weak contribution interface and no website management easiness.Drupal is good for simple website needs, with a very large community and modules. But it's architecture is too unstable, from version to version, for long term selection and there is not much integration possibility for corporate IT requirements (banking for ex). Both lack in term of hot deployment and agility/industrialization. Adobe Experience Manager is a good product, but with much higher pricing; and so with lower ROI.
Cédric Fourneau profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Increased employee efficiency for contributors (and templates development for internal dev).
  • Allow a better targeting of the audience (in combination with Marketing Factory).
  • Allow users to manage a side sub-project quickly and effortlessly (landing pages, event website).
Cédric Fourneau profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jahia

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details