What users are saying about
176 Ratings
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Score 8.2 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
IBM Digital Commerce
Role-based user permissions
Adobe Experience Manager
8.4
IBM Digital Commerce

Platform & Infrastructure

Adobe Experience Manager
8.0
IBM Digital Commerce
API
Adobe Experience Manager
7.8
IBM Digital Commerce
Internationalization / multi-language
Adobe Experience Manager
8.2
IBM Digital Commerce

Web Content Creation

Adobe Experience Manager
7.1
IBM Digital Commerce
WYSIWYG editor
Adobe Experience Manager
6.7
IBM Digital Commerce
Code quality / cleanliness
Adobe Experience Manager
6.9
IBM Digital Commerce
Admin section
Adobe Experience Manager
7.3
IBM Digital Commerce
Page templates
Adobe Experience Manager
7.4
IBM Digital Commerce
Library of website themes
Adobe Experience Manager
7.0
IBM Digital Commerce
Mobile optimization / responsive design
Adobe Experience Manager
7.3
IBM Digital Commerce
Publishing workflow
Adobe Experience Manager
7.3
IBM Digital Commerce
Form generator
Adobe Experience Manager
7.0
IBM Digital Commerce

Web Content Management

Adobe Experience Manager
6.8
IBM Digital Commerce
Content taxonomy
Adobe Experience Manager
7.8
IBM Digital Commerce
SEO support
Adobe Experience Manager
6.3
IBM Digital Commerce
Bulk management
Adobe Experience Manager
6.8
IBM Digital Commerce
Availability / breadth of extensions
Adobe Experience Manager
6.4
IBM Digital Commerce
Community / comment management
Adobe Experience Manager
6.8
IBM Digital Commerce

Online Storefront

Adobe Experience Manager
IBM Digital Commerce
7.6
Product catalog & listings
Adobe Experience Manager
IBM Digital Commerce
8.0
Product management
Adobe Experience Manager
IBM Digital Commerce
8.0
Bulk product upload
Adobe Experience Manager
IBM Digital Commerce
8.0
Branding
Adobe Experience Manager
IBM Digital Commerce
8.0
Mobile storefront
Adobe Experience Manager
IBM Digital Commerce
8.0
Product variations
Adobe Experience Manager
IBM Digital Commerce
8.0
Website integration
Adobe Experience Manager
IBM Digital Commerce
8.0
Visual customization
Adobe Experience Manager
IBM Digital Commerce
8.0
CMS
Adobe Experience Manager
IBM Digital Commerce
4.0

Online Shopping Cart

Adobe Experience Manager
IBM Digital Commerce
6.0
Abandoned cart recovery
Adobe Experience Manager
IBM Digital Commerce
6.0
Checkout user experience
Adobe Experience Manager
IBM Digital Commerce
6.0

Online Payment System

Adobe Experience Manager
IBM Digital Commerce
6.0
eCommerce security
Adobe Experience Manager
IBM Digital Commerce
6.0

eCommerce Marketing

Adobe Experience Manager
IBM Digital Commerce
7.0
Promotions & discounts
Adobe Experience Manager
IBM Digital Commerce
7.0
Personalized recommendations
Adobe Experience Manager
IBM Digital Commerce
7.0
SEO
Adobe Experience Manager
IBM Digital Commerce
7.0

eCommerce Business Management

Adobe Experience Manager
IBM Digital Commerce
6.2
Multi-site management
Adobe Experience Manager
IBM Digital Commerce
8.0
Order processing
Adobe Experience Manager
IBM Digital Commerce
5.0
Inventory management
Adobe Experience Manager
IBM Digital Commerce
6.0
Shipping
Adobe Experience Manager
IBM Digital Commerce
6.0
Custom functionality
Adobe Experience Manager
IBM Digital Commerce
6.0

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
IBM Digital Commerce
9.0

Likelihood to Renew

Adobe Experience Manager
9.0
IBM Digital Commerce
8.0

Usability

Adobe Experience Manager
10.0
IBM Digital Commerce

Support Rating

Adobe Experience Manager
9.0
IBM Digital Commerce
8.0

Implementation Rating

Adobe Experience Manager
8.7
IBM Digital Commerce

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