What users are saying about
Top Rated
150 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
21 Ratings
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Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

Adobe is an enterprise level software that is best suited for large amounts of web content. The entire web management experience is engineered around the author. It is a large solution with many capabilities readily available to you out of the box.
Vagner Polund profile photo

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
IBM Digital Commerce
Role-based user permissions
Adobe Experience Manager
8.2
IBM Digital Commerce

Platform & Infrastructure

Adobe Experience Manager
7.6
IBM Digital Commerce
API
Adobe Experience Manager
7.5
IBM Digital Commerce
Internationalization / multi-language
Adobe Experience Manager
7.7
IBM Digital Commerce

Web Content Creation

Adobe Experience Manager
7.0
IBM Digital Commerce
WYSIWYG editor
Adobe Experience Manager
8.2
IBM Digital Commerce
Code quality / cleanliness
Adobe Experience Manager
7.0
IBM Digital Commerce
Admin section
Adobe Experience Manager
7.5
IBM Digital Commerce
Page templates
Adobe Experience Manager
6.9
IBM Digital Commerce
Library of website themes
Adobe Experience Manager
5.5
IBM Digital Commerce
Mobile optimization / responsive design
Adobe Experience Manager
7.0
IBM Digital Commerce
Publishing workflow
Adobe Experience Manager
8.0
IBM Digital Commerce
Form generator
Adobe Experience Manager
6.3
IBM Digital Commerce

Web Content Management

Adobe Experience Manager
6.1
IBM Digital Commerce
Content taxonomy
Adobe Experience Manager
6.6
IBM Digital Commerce
SEO support
Adobe Experience Manager
6.5
IBM Digital Commerce
Bulk management
Adobe Experience Manager
6.1
IBM Digital Commerce
Availability / breadth of extensions
Adobe Experience Manager
6.1
IBM Digital Commerce
Community / comment management
Adobe Experience Manager
5.4
IBM Digital Commerce

Online Storefront

Adobe Experience Manager
IBM Digital Commerce
7.2
Product catalog & listings
Adobe Experience Manager
IBM Digital Commerce
8.5
Product management
Adobe Experience Manager
IBM Digital Commerce
7.5
Bulk product upload
Adobe Experience Manager
IBM Digital Commerce
9.0
Branding
Adobe Experience Manager
IBM Digital Commerce
7.5
Mobile storefront
Adobe Experience Manager
IBM Digital Commerce
6.0
Product variations
Adobe Experience Manager
IBM Digital Commerce
7.5
Website integration
Adobe Experience Manager
IBM Digital Commerce
8.5
Visual customization
Adobe Experience Manager
IBM Digital Commerce
7.5
CMS
Adobe Experience Manager
IBM Digital Commerce
3.0

Online Shopping Cart

Adobe Experience Manager
IBM Digital Commerce
8.7
Abandoned cart recovery
Adobe Experience Manager
IBM Digital Commerce
9.0
Checkout user experience
Adobe Experience Manager
IBM Digital Commerce
8.5

Online Payment System

Adobe Experience Manager
IBM Digital Commerce
7.5
eCommerce security
Adobe Experience Manager
IBM Digital Commerce
7.5

eCommerce Marketing

Adobe Experience Manager
IBM Digital Commerce
6.7
Promotions & discounts
Adobe Experience Manager
IBM Digital Commerce
7.0
Personalized recommendations
Adobe Experience Manager
IBM Digital Commerce
5.5
SEO
Adobe Experience Manager
IBM Digital Commerce
7.5

eCommerce Business Management

Adobe Experience Manager
IBM Digital Commerce
7.9
Multi-site management
Adobe Experience Manager
IBM Digital Commerce
8.5
Order processing
Adobe Experience Manager
IBM Digital Commerce
8.5
Inventory management
Adobe Experience Manager
IBM Digital Commerce
8.0
Shipping
Adobe Experience Manager
IBM Digital Commerce
7.0
Custom functionality
Adobe Experience Manager
IBM Digital Commerce
7.5

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
Vagner Polund profile photo
  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.
Joel Ong profile photo

Cons

  • Searching for and organizing images can be a clunky experience.
  • Standard components frequently do not meet our needs. New components must constantly be in production to run what I usually consider pretty standard functionality.
  • Steep learning curve for people not used to web design or development. Not intuitive at all levels.
No photo available
  • Business tools are quite difficult to use especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult for non-technical users to use.
  • Business tools are often very difficult to customize (Accelerator, Sales Center, Management Center). It requires a lot of steps [when] trying to make simple changes.
  • Being that WCS depends on WAS, it's always behind the curb from the latest WAS version.
Joel Ong profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
No photo available
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
No photo available

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
IBM Digital Commerce8.0
Based on 1 answer
No answer on this topic is available.

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
Joel Ong profile photo

Return on Investment

  • AEM has allowed our team to promote high value webinars and passes contact data to our marketing automation tool for a syncronized experience.
  • AEM allows for a work stream and multiple authors for quickly publishing thought leadership articles.
  • From blogs to home screens, AEM allows us to build for many types of marketing projects.
No photo available
  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details