Likelihood to Recommend This is important for small business start ups that need to implement this with their HR. The compliance with the ACA is necessary to reduce risk and fines for all. I don't see where there would be times when it is less appropriate unless there are multiple states involved and not all of the monitoring capabilities are possible.
Read full review EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
Traci Yates Auxiliaries and Activities Business Center Payroll Coordinator
Read full review Pros The ability to breakdown the data into segments allows us to zero in on errors or problems that we can focus on in order to correct those issues. The information is presented in an easy to understand interface which is very user-friendly and very intuitive. I have used the interface in the past to change data or approvals of forms. It was something I could figure out on my own due to it being so easy to navigate. ADP Compliance is very good at pulling in the data and identifying issues and presenting it in method that is easy to work off of. We have many employees and the files we sent over were uploaded and processed. The errors were quickly identified so we could focus on correcting the problem employees. Read full review A lot flexibility in configuration of the system works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty. They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable. Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template Read full review Cons the dashboard could be a bit more user-friendly there is a link to categories for 1095C reporting that would nice to have directly linked ACA data can be confusing to interpret as shown in compliance dashboard Read full review Difficult to use Retroactive adjustments must be made by an administrator Delegation of duties must be done by an adminstrator Data must be exported and then imported into pay system, does not support interface Product has not changed or been updated in 4+ years Read full review Likelihood to Renew After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.
Read full review Support Rating Extremely knowledgeable staff that truly care about our business processes
Read full review Alternatives Considered Before using ADP Health Compliance, I used
Paylocity 's ACA tool while working for them. I'll be honest -
Paylocity leads in design and innovation. They were using complex systems far before ADP had them. When we started using the ADP Smart Compliance system, we were expected to review massive spreadsheets as the system was not available. However, ADP got with the program and was able to produce a system that is actually very advanced.
Read full review EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.
Read full review Return on Investment Positive: it made the collection of open enrollment information a lot easier with a lot less keying of information for the HR department to do. So it saved a lot of time for us. Read full review EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review. Traci Yates Auxiliaries and Activities Business Center Payroll Coordinator
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