ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.
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Paylocity
Score 8.2 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
At a previous company we used ADP and while great for Payroll the price and lack of full featured functionality at a high price was a turn off. Happy to say that Paylocity meets our needs and continues to add new features all the time! Excited for our company to continue to …
ADP was horrible. We did not have a dedicated group to help out and were always transferred around when we called with issues. The final straw with ADP came when they forced us onto a new platform and in the process messed up that year's W2's. It took months to correct.
UKG customer service was outstanding! ADP Resource, besides the system also provided non-system HR related information and trainings free for your company. It was a great partnership. I do not get that with Paylocity.
Increased human resource capabilities regarding performance management, onboarding, and time and attendance tracking. Superior client service and knowledge base.
The ADP platforms did not allow us as much access to our data as Paylocity. We were constantly needing to reach out to the ADP support team to run reports or fix things within the system. With Paylocity, we have significantly more access, which leads to reduced wait times and …
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
When we initially conducted an RFP in changing payroll providers, Paylocity quickly rose to the top of our list. The offerings, service, and costs were the main drivers. We were nervous, as anyone would, with changing a payroll provider. The implementation could not have been any better. The alignment between the groups was strong, and continuous communication was seamless.
It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
I love that I can balance the payroll and send it knowing it is 100% correct.
I can process payroll as late as 6pm and have it back the next day.
I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Customer service has dropped off in the last couple of years. It is rare to get a quick response, with a resolution. That said I believe Paylocity is still better than other HRIS systems I've had experience with.
Workflows & Documents, I'm sure there are processes, approvals and flows we could be utilizing more, but I do not find it easy to navigate. That may include an Offboarding flow. We currently use Onboarding, to do our Offboarding.
I would like to see a monthly or quarterly webinar for the function updates and changes.
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
The primary reason AUSGGAR purchased Paylocity was for payroll/accounting/taxes and I think it does a great job on those functions. Paylocity is also solid with performance reviews. As far as the ATS, I like the screeners we are able to set up as that helps in qualifying or disqualifying candidates
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
I can always call the direct number and there is a representative always available to answer questions. I can also email the service desk for Paylocity or my representative and they are pretty quick to respond if we are having issues
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
We feel we got all the features and functionality needed at a fair price. One HUGE determining factor was Paylocity's ability to interface with Employee Navigator in which we already used through our insurance broker. We also liked that the company was relatively local to where we are located.
Our main function for Paylocity is payroll, data insights for employee working hours and onboarding. This has been a very reliable source for us for these functions. Payroll has been extremely easy to do using Paylocity. The onboarding process is very simple for new hires and makes the process run smooth. It is easy to find the information you are looking for while on Paylocity.
Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
Being able to have the employees update their own profiles is a time saver. Rather than the old days where employees had to turn in physical updates to HR and then HR had to update files. This puts the responsibility into the hands of the employees and saves so much HR time.
Onboarding is one of my favorite things about Paylocity. It saves a ton of paperwork and time. The Onboarding can be done by the employee at home before even starting on day 1 so that they can hit to door running rather than take a day to do paperwork.