Paylocity as a Nice Option to Use
Updated March 08, 2024

Paylocity as a Nice Option to Use

CORA ORTEGA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Since we transitioned to Paylocity starting January 1st, 2023, our HR Department can act smoothly. We have everything in one place, and we can even save money on Recruiting.

The only situation that we would love to improve from them is the Customer Service experience through email, or in general, they take a little longer to help you with your matter. It would be perfect if they implement a system where we can open a ticket and get a response immediately without calling them.

The recruiting, onboarding, and hiring process is incredible, you can play with the system around to move your candidates from status, or from Recruiting to Onboarding if you extend a job offer. This makes you save time and money since your new hire will be able to fill out all the information electronically, and that account will be created for them during the onboarding process. Once they start, they will be in your system.

Pros

  • Recruiting, the connection we have between Indeed, and ZipRecruiter with extra charges.
  • Payroll processing is easy and reliable.
  • Employee administration is easy to use as well, as organized.

Cons

  • Customer Service - Create an option to submit tickets for help.
  • Reporting, it would be better with a better reporting system.
  • Chat under community will be helpful for employee communication.
  • Reduced time in recruiting
  • Reduced errors
  • Reduced costs
Just during customer service responses is when Paylocity affects our business. They take a lot of time to response, and we need to wait until they get resolved an issue.
A lot of engagement. We can inform our employees by posting some announcements, and they can post their comments.
More resources for HR.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

SentricHR (SentricWorkforce), MidwestHR
Easy to use
You can educate yourself or even your employees with the training/library/learning system they have integrated
Payroll Processing is easy to add, delete, or edit

Paylocity Feature Ratings

7.9
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.1
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
7.3
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
7
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
9
Employee recognition
9
8.0
Tracking of all physical assets
8
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
7.8
Create succession plans/pools
8
Candidate ranking
8
Candidate search
7
Candidate development
8
10.0
New hire portal
10
Manager tracking tools
10
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using Paylocity

73 - Different positions, for example, shop employees, office staff, managers, directors, and supervisors.
1 - HR Specialist, expense management, recruiting, payroll processing, performance management.
  • Payroll
  • Onboarding
  • Time and Labor
  • Expense Management
  • Time and Labor management
  • Expense management
  • Performance review management
  • Learning System
Using the system as we have today, we feel in pretty good hands with the resources this system offers to us.

Evaluating Paylocity and Competitors

Yes - SentricHR
  • Integration with Other Systems
  • Ease of Use
Recruiting, and time tracking.
Assigning more features during the implementation process.

Paylocity Implementation

I was a minimum part of this implementation.
  • Implemented in-house
Yes - Implementation Guide Feedback
Benefit Class Matrix Feedback
EDI Supported Carrier Info
Kickoff Call Takeaway
Administrator Training
Testing Call
Change management was a small part of the implementation and was well-handled - EDI carrier.
  • Missing information
  • Discrepancy during the payroll testing
  • No data feed to our carriers

Paylocity Training

  • Online Training
They were intensive and kind of boring.

Configuring Paylocity

Limited. Sometimes you need to reach out the customer support to be able to update something or make a change in the system.
Be able to configure the system or make changes without having to ask their customer support.
Some - we have done small customizations to the interface - It was done during the implementation.
No - we have not done any custom code
Be able to impersonate employees.

Paylocity Support

I found it by myself.
ProsCons
Good followup
Slow Resolution
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Yes, to get results quickly or at the best possible time.
Yes - Benefits EDI file. It was required by me since they did not offer this service during the implementation.
When asking for help in assigning different modules to our staff when needed.

Using Paylocity

Easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll Processing
  • Recruiting Module
  • Time and Labor Management
  • Impersonating a user.
Yes - Pretty well. Easy to use by our workforce.

Paylocity Reliability

You have an account manager assigned to you on a daily basis but that person is barely available to you.
Available most of the time.
We don't have any complexity using the system daily. It is quick and easy to use.

Integrating Paylocity

The integration with other products could be done through the system.
  • EDI feed
  • OSHA Learning system
Still in talks with management, for a possible extension of the service.
  • Extend to our learning system
  • Connect our benefit provider accounts
Yes.
  • File import/export
No
It could be better if we could do it ourselves without asking a person first.

Relationship with Paylocity

Available during our open schedule.
Available when needed.
Respectful and helpful.
Easy administration.
Include more services in the packages they offer.
No.

Upgrading Paylocity

Comments

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