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16 Ratings

Zenefits

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Top Rated
62 Ratings
16 Ratings
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Score 6.8 out of 101

Zenefits

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Top Rated
62 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

Zenefits

Zenefits makes sense for you if you looking for a system to manage personnel info for a team that is slightly more tech savvy. Associates utilizing the app on their smart device has been so valuable to information out and back quickly. However, people who don't have smartphones and smart devices (or don't use their smart devices to their full potential) struggle a bit.
Brittany Martin, PHRca profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
Zenefits
8.3
Employee demographic data
ADP TotalSource
7.3
Zenefits
8.0
Employment history
ADP TotalSource
8.3
Zenefits
8.4
Job profiles and administration
ADP TotalSource
7.7
Zenefits
8.1
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
Zenefits
8.6
Organizational charting
ADP TotalSource
8.5
Zenefits
8.2
Organization and location management
ADP TotalSource
7.4
Zenefits
8.3
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Zenefits
8.8

Payroll Management

ADP TotalSource
8.7
Zenefits
7.7
Pay calculation
ADP TotalSource
8.4
Zenefits
8.0
Support for external payroll vendors
ADP TotalSource
9.7
Zenefits
6.8
Benefit plan administration
ADP TotalSource
8.7
Zenefits
8.5
Direct deposit files
ADP TotalSource
9.0
Zenefits
8.2
Salary revision and increment management
ADP TotalSource
9.3
Zenefits
8.6
Reimbursement management
ADP TotalSource
7.0
Zenefits
6.1

Leave and Attendance Management

ADP TotalSource
8.5
Zenefits
7.8
Approval workflow
ADP TotalSource
8.0
Zenefits
8.2
Balance details
ADP TotalSource
8.5
Zenefits
8.3
Annual carry-forward and encashment
ADP TotalSource
9.0
Zenefits
7.0

Employee Self Service

ADP TotalSource
8.3
Zenefits
8.1
View and generate pay and benefit information
ADP TotalSource
8.7
Zenefits
8.6
Update personal information
ADP TotalSource
8.7
Zenefits
8.9
View company policy documentation
ADP TotalSource
8.0
Zenefits
8.4
Employee recognition
ADP TotalSource
8.0
Zenefits
8.2
View job history
ADP TotalSource
8.4
Zenefits
6.7

Asset Management

ADP TotalSource
8.0
Zenefits
6.5
Tracking of all physical assets
ADP TotalSource
8.0
Zenefits
6.5

HR Reporting

ADP TotalSource
8.0
Zenefits
8.0
Report builder
ADP TotalSource
8.0
Zenefits
8.1
Pre-built reports
ADP TotalSource
8.0
Zenefits
8.3
Ability to combine HR data with external data
ADP TotalSource
8.0
Zenefits
7.7

Onboarding

ADP TotalSource
8.8
Zenefits
8.8
New hire portal
ADP TotalSource
8.6
Zenefits
8.7
Manager tracking tools
ADP TotalSource
9.0
Zenefits
8.9

Performance and Goals

ADP TotalSource
7.0
Zenefits
6.6
Corporate goal setting
ADP TotalSource
6.0
Zenefits
6.8
Individual goal setting
ADP TotalSource
8.0
Zenefits
6.3
Line-of sight-visibility
ADP TotalSource
6.0
Zenefits
6.6
Performance tracking
ADP TotalSource
8.0
Zenefits
6.7

Performance Management

ADP TotalSource
7.6
Zenefits
6.6
Performance plans
ADP TotalSource
6.0
Zenefits
6.3
Performance improvement plans
ADP TotalSource
9.0
Zenefits
6.4
Review status tracking
ADP TotalSource
7.0
Zenefits
6.7
Review reminders
ADP TotalSource
8.0
Zenefits
7.0
Multiple review frequency
ADP TotalSource
8.0
Zenefits
6.4

Succession Planning

ADP TotalSource
7.0
Zenefits
7.3
Create succession plans/pools
ADP TotalSource
7.0
Zenefits
7.0
Candidate ranking
ADP TotalSource
7.0
Zenefits
7.1
Candidate search
ADP TotalSource
8.0
Zenefits
8.2
Candidate development
ADP TotalSource
6.0
Zenefits
6.9

Recruiting / ATS

ADP TotalSource
7.4
Zenefits
7.4
Job Requisition Management
ADP TotalSource
6.0
Zenefits
7.4
Company Website Posting
ADP TotalSource
8.0
Zenefits
6.7
Publish to Social Media
ADP TotalSource
7.0
Zenefits
7.6
Job Search Site Posting
ADP TotalSource
9.0
Zenefits
7.4
Duplicate Candidate Prevention
ADP TotalSource
6.0
Zenefits
7.8
Applicant Tracking
ADP TotalSource
7.0
Zenefits
7.6
Notifications and Alerts
ADP TotalSource
9.0
Zenefits
7.6

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Zenefits keeps it simple, associates don't dread logging in because the dashboard layout is a collection of apps , you click the icon for what you need.
  • Zenefits has a chat based Help Desk so you can get answers to questions immediately.
  • Zenefits offers a great resource for administrators call Club Zen. Club Zen features HR related articles and information to supplement continuing eduction for our people experts.
Brittany Martin, PHRca profile photo

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • I would have said allowing the ability to rehire employees, but this ability went live for us yesterday so that is wonderful.
  • Effective dating intelligence is almost a necessity and Zenefits does not have the ability to handle reporting for payroll changes based on effective dating.
  • Zenefits used to tag future employee status as "set up" and now they show them as "active". I wish they would go back to the former method. It is ridiculous that I run an active employee list as of June 30th and future hires for July and later show on the active list.
Veronica Herbes profile photo

Support

No score
No answers yet
No answers on this topic
Zenefits4.5
Based on 2 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
Zenefits makes HR easier to navigate. The cost is better with Zenefits. It provides better HR and payroll reports. It was easier to streamline the process for onboarding new employees. ADP reporting for HR is not great. It does not allow us to filter. ADP does not give tracking for employee profile changes. Overall, Zenefits helps to improve the HR department
Andres Zuniga profile photo

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • Zenefits has allowed us to run a much leaner HR dept by automating many of our processes.
Brad Back profile photo

Screenshots

ADP TotalSource

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details