What users are saying about

Fieldglass

16 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Fieldglass

16 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Fieldglass

I think Fieldglass is perfect for situations in which payments are contracted out, or paid on a project-completion basis. As in our situation, its perfect to organize extra external projects that are ongoing. Dates and timelines for approval and payment are easily seen, calculated, and approved.

It would not be ideal for a regular payroll scenario as most employees would feel burdened by reporting their time on a regular basis. It would also put a unnecessary task of individual approval processing on the payer.
Kyle Moninger profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Fieldglass
Employee demographic data
ADP Workforce Now
8.1
Fieldglass
Employment history
ADP Workforce Now
8.1
Fieldglass
Job profiles and administration
ADP Workforce Now
7.7
Fieldglass
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Fieldglass
Organizational charting
ADP Workforce Now
6.6
Fieldglass
Organization and location management
ADP Workforce Now
7.3
Fieldglass
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Fieldglass

Payroll Management

ADP Workforce Now
8.1
Fieldglass
Pay calculation
ADP Workforce Now
8.7
Fieldglass
Support for external payroll vendors
ADP Workforce Now
7.5
Fieldglass
Benefit plan administration
ADP Workforce Now
8.0
Fieldglass
Direct deposit files
ADP Workforce Now
8.7
Fieldglass
Salary revision and increment management
ADP Workforce Now
7.9
Fieldglass
Reimbursement management
ADP Workforce Now
7.7
Fieldglass

Leave and Attendance Management

ADP Workforce Now
8.1
Fieldglass
Approval workflow
ADP Workforce Now
8.1
Fieldglass
Balance details
ADP Workforce Now
8.1
Fieldglass
Annual carry-forward and encashment
ADP Workforce Now
8.1
Fieldglass

Employee Self Service

ADP Workforce Now
8.2
Fieldglass
View and generate pay and benefit information
ADP Workforce Now
8.8
Fieldglass
Update personal information
ADP Workforce Now
8.7
Fieldglass
View company policy documentation
ADP Workforce Now
8.6
Fieldglass
Employee recognition
ADP Workforce Now
7.6
Fieldglass
View job history
ADP Workforce Now
7.6
Fieldglass

Asset Management

ADP Workforce Now
6.0
Fieldglass
Tracking of all physical assets
ADP Workforce Now
6.0
Fieldglass

HR Reporting

ADP Workforce Now
7.0
Fieldglass
Report builder
ADP Workforce Now
7.1
Fieldglass
Pre-built reports
ADP Workforce Now
7.0
Fieldglass
Ability to combine HR data with external data
ADP Workforce Now
7.0
Fieldglass

Onboarding

ADP Workforce Now
5.5
Fieldglass
New hire portal
ADP Workforce Now
6.1
Fieldglass
Manager tracking tools
ADP Workforce Now
4.9
Fieldglass

Performance and Goals

ADP Workforce Now
7.8
Fieldglass
Corporate goal setting
ADP Workforce Now
7.7
Fieldglass
Individual goal setting
ADP Workforce Now
7.9
Fieldglass
Line-of sight-visibility
ADP Workforce Now
7.7
Fieldglass
Performance tracking
ADP Workforce Now
7.9
Fieldglass

Performance Management

ADP Workforce Now
7.5
Fieldglass
Performance plans
ADP Workforce Now
7.6
Fieldglass
Performance improvement plans
ADP Workforce Now
7.5
Fieldglass
Review status tracking
ADP Workforce Now
7.7
Fieldglass
Review reminders
ADP Workforce Now
7.4
Fieldglass
Multiple review frequency
ADP Workforce Now
7.3
Fieldglass

Succession Planning

ADP Workforce Now
6.0
Fieldglass
Create succession plans/pools
ADP Workforce Now
5.8
Fieldglass
Candidate ranking
ADP Workforce Now
5.8
Fieldglass
Candidate search
ADP Workforce Now
6.3
Fieldglass
Candidate development
ADP Workforce Now
6.2
Fieldglass

Recruiting / ATS

ADP Workforce Now
6.7
Fieldglass
Job Requisition Management
ADP Workforce Now
7.9
Fieldglass
Company Website Posting
ADP Workforce Now
7.5
Fieldglass
Publish to Social Media
ADP Workforce Now
7.5
Fieldglass
Job Search Site Posting
ADP Workforce Now
6.7
Fieldglass
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Fieldglass
Applicant Tracking
ADP Workforce Now
7.3
Fieldglass
Notifications and Alerts
ADP Workforce Now
7.6
Fieldglass

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Generally user friendly/intuitive - comparatively to some competitors FG is easy to navigate.
  • Decently robust releases - usually a good amount of features come out in each release (3 major releases a year)
  • Made good strides in updating/increasing the usability in the last few years
No photo available

Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • Not very many major releases (only 3) while other technologies are changing more often
  • Help desk is quick to close a case without providing a full detailed logical explanation (they just state something even if it doesn't make sense)
  • Admin section is confusing as a lot of configurations are "hidden" even from an Admin view
  • Employees appear overburdened therefore are not as responsive as needed (i.e. Operations Consultants)
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Fieldglass7.0
Based on 2 answers
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
No photo available

Usability

ADP Workforce Now8.0
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I've also used ADP Pay Expert, and I really see Workforce Now as the logical continuation of Pay Expert. Workforce Now has better integration capabilities, streamlined processes, and fewer technical glitches. That said, if your company has a relatively simple payroll setup, Workforce Now doesn't really offer anything that Pay Expert doesn't.
Kristie LaMar profile photo
Like I said in a previous question, we did not use a previous system before Fieldglass VMS. Our process was simply emailing a master Excel spreadsheet with a list of projects, contractors, approvers, and payments. While this worked on a small scale, our external partners and contracted jobs grew and this process became cumbersome. We saw the need to streamline our payment process and Fieldglass offered us the solution.
Kyle Moninger profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • Our relationship with Fieldglass has likely helped win us a few accounts.
  • It's helped our clients streamline their temp hiring process.
  • It's allowed us to take a greater look at metrics/cost.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Fieldglass

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details