Likelihood to Recommend
ADP Workforce Now may work for some organizations, but it doesn't provide us with what we need due to the complexity of our organization, but we try to work with what we have. We always have issues, but there is a lack of customer service support. We assigned a rep which we rarely ever hear from.
Read full review
If you have someone in your organization well-versed in compensation and compensation analysis, PS MP is a great fit and they will be able to onboard and leverage it very quickly. Moreover, if you have roles within your organization that are fairly standard and akin to similar roles in other organizations, you will get a lot out of the majority of matches that PS MP suggests. However, if you've made your roles a little bit more nuanced or "outside of the box" you may have difficulty finding a sufficient match and have to make concessions. If you are in a region where PS MP might not provide enough data, you may need to do a bit of extra leg-work and analysis on your own to settle on where your pay ranges and the like should be. Given the cost of PS MP, it's worth considering based on your workforce and your commitment to compensation analysis and the conversations around it whether it's truly going to provide adequate ROI.
Read full review Pros The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes. The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable. ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions. Read full review Detailed view of the market rates for roles within the organization provides the ability to pay our employees at our chosen rate with confidence. Updated data to ensure that we are keeping pace--you're not stuck with outdated data that some annual salary surveys provide. The market available for analysis are robust, and we're not simply looking at a single city, region, or country. You can usually get as grand or as granular as you like in reviewing available data. Read full review Cons Customer service (Because the product offering is so vast it's extremely difficult to find the right subject matter expert who can actually answer your questions.) Dependent and beneficiary options are limited (should include more than just spouse & child). Would be nice if the onboarding allowed for the digital signature of documents (such as an employee handbook). Read full review There is a bit of a learning curve--if you're looking to get others involved who are not fluent in compensation data and analysis, it can be complicated and involved. It could benefit from additional tips and walkthroughs for newer users outside of the support that PayScale provides through your designated PS employee/account manager. Being a Canadian company, the data isn't always as robust as it is for American companies. Larger cities are almost always represented and while you can often get data for the smaller areas, the data is not sufficient enough to always provide the best confidence (e.g. 5.0 reports vs. lower rated ones). It does not work for every job, and you may find that you need to stretch definitions a bit as you may have roles that don't fix the exact mold that they are closest to in PayScale. This is especially true in insurance, where the role of underwriter or claims adjuster may differ significantly based on the organization's business. Read full review Likelihood to Renew
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review Usability
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
Read full review Reliability and Availability
ADP outages are very rare
Read full review Performance
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review Support Rating
Support can take a few days to get back to you sometimes. I often hear they are "unsure" and have to ask someone else. Usually, by the time they get back to me, I have found the answer on the Bridge or on my own.
Read full review
Support is great as PayScale provides you with a dedicated staff member similar to Account Manager that helps ensure you stay on track and you get what you need out of the product. Additionally, onboarding support is provided where needed, and you never feel as though you're not close to the support you need. PayScale support is great!
Read full review In-Person Training
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review Online Training
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review Implementation Rating
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review Alternatives Considered
ADP Workforce Now is simply way more user friendly than
, with a much simpler and more modern looking UI, for both users and Admins.
's interface was just way too complicated and old looking, for that alone we decide to go with ADP Workforce Now to avoid having to deal with employee confusion an poor onboarding.
Read full review
We haven't used any similar products, as the organization previously relied on salary surveys completed within a group of similar companies and market surveys. The downside of such surveys was the limited or not relevant datasets and the timing of them as they did not keep pace with the market and were always essentially 6-12 months behind the curve.
Read full review Scalability
It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
Read full review Return on Investment Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time. Read full review Positive: Ability to better understand where our pay is relative to the market and ensure that we are paying competitively and attracting the best possible talent. Positive: We can have more informed compensation conversations with staff about their pay and why we pay the way we do. We can define our compensation philosophy and build a plan to move forward and ensure we keep staff informed. Neutral Impact: While PS MP can be robust for certain jobs, using it as a unified platform within the organization is not without its challenges as some jobs just don't quite fit the data provided and we need to make some concessions. While there are benefits to the data, the additional work and less confidence makes those benefits a bit of a wash in the end. Negative: There has been no negative impact of using PS MP overall to this point. Read full review ScreenShots ADP Workforce Now Screenshots