15 Ratings
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Score 8.8 out of 101
4 Ratings
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Score 9.2 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

It is ideal for managing a wide range of business processes from CRM to technical support. We use it for issue tracking and technical support. We also used it to create a highly structured knowledgebase with contributor content. It might be less appropriate for detailed quantitative modeling
Max Henrion profile photo

Process Director

BP Logix Process Director is well suited for designing forms and publishing workflows that need to be triggered and when forms are submitted. It has good support for communicating data to and from external systems via web services or direct database calls
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Process Director
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Process Director
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Process Director
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Process Director
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Process Director
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Process Director

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Process Director
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Process Director
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Process Director

Change management

Agiloft Flexible Service Desk Suite
9.8
Process Director
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Process Director
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Process Director

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Process Director
8.7
Dashboards
Agiloft Flexible Service Desk Suite
Process Director
8.2
Standard reports
Agiloft Flexible Service Desk Suite
Process Director
9.0
Custom reports
Agiloft Flexible Service Desk Suite
Process Director
8.9

Process Engine

Agiloft Flexible Service Desk Suite
Process Director
8.7
Process designer
Agiloft Flexible Service Desk Suite
Process Director
9.2
Process simulation
Agiloft Flexible Service Desk Suite
Process Director
8.8
Business rules engine
Agiloft Flexible Service Desk Suite
Process Director
8.0
SOA support
Agiloft Flexible Service Desk Suite
Process Director
9.1
Process player
Agiloft Flexible Service Desk Suite
Process Director
8.9
Support for modeling languages
Agiloft Flexible Service Desk Suite
Process Director
8.8
Form builder
Agiloft Flexible Service Desk Suite
Process Director
8.2
Model execution
Agiloft Flexible Service Desk Suite
Process Director
8.4

Collaboration

Agiloft Flexible Service Desk Suite
Process Director
8.6
Social collaboration tools
Agiloft Flexible Service Desk Suite
Process Director
8.6

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Process Director
7.6
Content management
Agiloft Flexible Service Desk Suite
Process Director
7.6

Pros

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo
  • Develop forms using Microsoft Word and Process Director plug-ins - start small then use predefined Custom Tasks, Knowledge Views, and samples to create extremely impressive results.
  • Integration with Microsoft Active Directory, SQL Server databases and tables, Excel, etc. - Incredibly powerful! We've taken eforms to a new level by integrating SQL queries into controls and custom tasks and embedding the results into developed forms.
  • Some of the forms can get pretty complicated with controls and custom tasks. If we can't find the answer to desired activities we'd like to incorporate, BP Logix support is just a phone call or email away. Their support is awesome and very responsive.
Greg Scherer profile photo

Cons

  • I find it hard to customize the menus and some of the logic flow. However, Agiloft has always helped us out and at a very affordable cost to us.
  • The cost per user after the first 3 is somewhat costly.
Matt Gibson profile photo
  • Sometimes the documentation is hard to follow to incorporate new features and functionality into workflows and forms. Some of these options can get very complex. As such, BP Logix support personnel in good to work with and helps you learn so you don't have to call again.
Greg Scherer profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Easier to navigate and works about the same, yet without the enormous costs to get in.
Matt Gibson profile photo
We initially went through an RFP process with desired and required outcomes and performance marks we were looking to achieve. At the time of evaluation, Process Director was really the only product we considered.
Greg Scherer profile photo

Return on Investment

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson profile photo
  • Increased employee efficiency
  • Better Transparency
  • Faster Turnaround times
No photo available

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Process Director

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
For pricing, please contact sales-info@bplogix.com