15 Ratings
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Score 9.2 out of 101
4 Ratings
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Score 9.2 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Process Director

BP Logix Process Director is well suited for designing forms and publishing workflows that need to be triggered and when forms are submitted. It has good support for communicating data to and from external systems via web services or direct database calls
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Process Director
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Process Director
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Process Director
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Process Director
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Process Director
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Process Director

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Process Director
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Process Director
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Process Director

Change management

Agiloft Flexible Service Desk Suite
9.9
Process Director
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Process Director
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Process Director

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Process Director
8.7
Dashboards
Agiloft Flexible Service Desk Suite
Process Director
8.2
Standard reports
Agiloft Flexible Service Desk Suite
Process Director
9.0
Custom reports
Agiloft Flexible Service Desk Suite
Process Director
8.9

Process Engine

Agiloft Flexible Service Desk Suite
Process Director
8.7
Process designer
Agiloft Flexible Service Desk Suite
Process Director
9.2
Process simulation
Agiloft Flexible Service Desk Suite
Process Director
8.8
Business rules engine
Agiloft Flexible Service Desk Suite
Process Director
8.0
SOA support
Agiloft Flexible Service Desk Suite
Process Director
9.1
Process player
Agiloft Flexible Service Desk Suite
Process Director
8.9
Support for modeling languages
Agiloft Flexible Service Desk Suite
Process Director
8.8
Form builder
Agiloft Flexible Service Desk Suite
Process Director
8.3
Model execution
Agiloft Flexible Service Desk Suite
Process Director
8.4

Collaboration

Agiloft Flexible Service Desk Suite
Process Director
8.6
Social collaboration tools
Agiloft Flexible Service Desk Suite
Process Director
8.6

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Process Director
7.6
Content management
Agiloft Flexible Service Desk Suite
Process Director
7.6

Pros

Agiloft Flexible Service Desk Suite

  • Easy coding-free customization and process-oriented customization interface allows us to delegate ownership of business processes to the layer of management closest to the users of the services Agiloft provides, allowing us to rapidly adapt to new business needs and avoid expensive and slow professional-service based development cycles or a dedicated in-house admin team.
  • Extremely flexible, so we are starting to use it for all kinds of things that we never originally intended it for, including managing change control for our customers, contract management, etc. People in our organization tell each other how effective the tool is which encourages using it to solve problems.
  • The product is clearly designed with forethought and ingenuity, which pays off repeatedly when trying to address a new application. The cleverness of coding-free customization endears it to its administrators.
  • High quality support and professional services from a well-trained onshore team are available so we never felt as though Agiloft stood in the way of implementation.
  • Though we have only minimal usage so far, Agiloft offers a lot of different ways to interface to other systems, which will keep it relevant as we build out our automation and encourages us to use it as a central repository that can be easily accessed, processed, and modified as necessary, enabling its automation features to make good decisions that support automated service delivery to our clients.
Eric Novikoff profile photo

Process Director

  • Develop forms using Microsoft Word and Process Director plug-ins - start small then use predefined Custom Tasks, Knowledge Views, and samples to create extremely impressive results.
  • Integration with Microsoft Active Directory, SQL Server databases and tables, Excel, etc. - Incredibly powerful! We've taken eforms to a new level by integrating SQL queries into controls and custom tasks and embedding the results into developed forms.
  • Some of the forms can get pretty complicated with controls and custom tasks. If we can't find the answer to desired activities we'd like to incorporate, BP Logix support is just a phone call or email away. Their support is awesome and very responsive.
Greg Scherer profile photo

Cons

Agiloft Flexible Service Desk Suite

  • The look and feel is behind the latest offerings from competitors which can make getting users to switch to Agiloft difficult. In particular, there are limitations on formatting, placement, and type of custom elements on pages, or even custom pages themselves that contain unstructured content (essentially a custom dashboard.) These limitations have in practice not yet kept us from getting what we wanted done with the product.
  • The flexibility of the product begs for more nearly-complete custom applications (customizations) that can be instantly deployed and then tweaked to meet our needs. Creating one is easy enough, but this would speed the process even more.
  • I wish there was more financial functionality. Everything we do ties to the money, and being able to manage the money from the same app (AR/billing is the most important to us) would help a great deal.
Eric Novikoff profile photo

Process Director

  • Sometimes the documentation is hard to follow to incorporate new features and functionality into workflows and forms. Some of these options can get very complex. As such, BP Logix support personnel in good to work with and helps you learn so you don't have to call again.
Greg Scherer profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo

Process Director

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Process Director

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Process Director

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo

Process Director

BP Logix Process Director has a much superior workflow designer and the ability to design forms that mimic paper based forms.
No photo available

Return on Investment

Agiloft Flexible Service Desk Suite

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo

Process Director

  • I can only speak of the process I am responsible for, positive notes: the automated forms frees up our employees to do other work.
  • The return rate of our self certification form has increased since we've gone electronic.
Laura Floeckher profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Process Director

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
For pricing, please contact sales-info@bplogix.com

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