Agiloft Flexible Service Desk Suite vs. Vivantio
Agiloft Flexible Service Desk Suite vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organizationโs IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale toโฆ | $65 per month | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
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Editions & Modules |
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Entry-level Setup Fee | Required | Required | ||||||||||||||
Additional Details | โ | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Agiloft Flexible Service Desk Suite | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Vivantio | |
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Small Businesses | NinjaOne Scoreย 9.2ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Medium-sized Companies | NinjaOne Scoreย 9.2ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Enterprises | Ivanti Neurons for ITSM Scoreย 9.2ย outย ofย 10 | Salesforce Service Cloud Scoreย 8.7ย outย ofย 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Vivantio | |
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Likelihood to Recommend | 10.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | Vivantio | |
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Likelihood to Recommend | Agiloft | Vivantio No answers on this topic |
Pros | Agiloft | Vivantio No answers on this topic |
Cons | Agiloft | Vivantio No answers on this topic |
Likelihood to Renew | Agiloft | Vivantio No answers on this topic |
Usability | Agiloft | Vivantio No answers on this topic |
Support Rating | Agiloft | Vivantio No answers on this topic |
Alternatives Considered | Agiloft | Vivantio No answers on this topic |
Return on Investment | Agiloft | Vivantio No answers on this topic |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots | Vivantio Screenshots |