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34 Ratings
2 Ratings
34 Ratings
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Score 8.3 out of 101
2 Ratings
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Score 9.7 out of 101

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Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Receptive

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros

  • Product road-mapping is best in Aha!
  • The types of boards it has gives flexibility to every kind of product managers.
  • It has various matrices to make the foundation for a good PRD.
Himanshu Singh profile photo
  • Receptive organizes the masses of data on product feedback that we have into digestible, actionable items. We're able to manage a workflow in an orderly fashion and ensure that all of our information on what customers want is in one place. Receptive's Dashboard is a great place to land on without getting too overwhelmed at all the incoming requests from our customers - it shows us what items have been waiting the longest, the most valuable requests, the most popular requests, and more. The Dashboard alone has helped us focus on product feedback more strategically without getting sidetracked by the influx of data.
  • Receptive allows for thorough collaboration amongst our internal teams. Before we implemented it, it was sometimes a challenge to stay on the same page. Now we all have one central place to look; the activity timeline, team member tagging, and reports/metrics functionalities are all quick views into what our internal teams are doing, and we're able to easily update each other on statuses without adding to each others' email stockpiles.
  • Receptive's own customer success for their customers (us!) is top-notch. Our CSM Aly is a true advocate for our cause and needs within the solution. She's faithfully met with us every few weeks to check in on how we're doing, and gone extra steps to ensure that we're taken care of. They've made it very easy to be a customer of Receptive, and they've listened to our voice in our feedback for their solution, and we can clearly tell!
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Cons

  • Look and feel seems to be similar, no matter what options are chosen
  • Putting everything in a single view can be difficult, depending on how much you're tracking
  • Would be nice to have a little more integrated way of getting through roadmaps and projects so you aren't switching back and forth
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  • Receptive's user interface is generally very navigable and simple (and also looks nice)! However, we've come across a few navigation quirks that we believe could vastly be improved, particularly in their Browse column, where you can view all feature requests. We wish Receptive used webpage real estate a bit more efficiently - a lot of blank space and scrolling, as well as 'next page' clicking is necessary to browse requests. It would help if there were some sort of a preview pane for the requests, and if the filters were all at the top.
  • A particular functionality that we've been asking for a long time from Receptive isn't there yet: customizable feature statuses (such as Under Review, Planned, Building, Released, Declined, etc.). It looks like it has been highly requested in the past, and we're pretty sure many customers would benefit from it and love Receptive even more. We're really hoping Receptive will release it soon.
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Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
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No score
No answers yet
No answers on this topic

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Aha over the other options as our specific goal and need was to align as a Product Management team across all our lines of business. While other products did well, the customized abilities of Aha, price points, and Atlassian integration tools made it a clear choice
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We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment

  • We are still within the first year and have yet to be able to measure ROI specifically, but the broad team has been really supportive of the adoption.
  • There is clear potential in Aha to be used more broadly than we do now, and we have already expanded it's use into other parts of our Product Team.
  • The integration work is the current roadblock, but once that is ironed out with the help of Aha support, we should be good to go.
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  • Receptive has improved our interaction with customers / engagement, which has helped us to maintain customer relationships better.
  • Receptive has decreased the time spent in trying to organize and manage incoming product feedback data by allowing us to automate the process.
  • Receptive has helped us strategically to determine where to go in building a better product for our customers - one that they love to use and know that they're valued by.
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Pricing Details

Aha!

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aha! Editions & Modules
Aha!
Edition
Premium
$591
Enterprise
$992
Enterprise+
$1492
1. user/month
2. product owner or contributor/month
Additional Pricing Details

Receptive

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Receptive Editions & Modules
Receptive
Additional Pricing Details