What users are saying about
35 Ratings
35 Ratings
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Score 8.4 out of 101
3 Ratings
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Score 9.9 out of 101

Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Receptive from Pendo

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
No photo available

Pros

Aha!

  • Excellent organization, because it allows us to filter by status and category
  • Easy enough to keep track of my own submitted ideas and items I've voted on
  • Beautiful comment threads to see everyone's thoughts
  • Great notification system to see what's changed and how, so I don't have to live and breathe Aha!
Susmita Paul profile photo

Receptive from Pendo

  • Receptive organizes the masses of data on product feedback that we have into digestible, actionable items. We're able to manage a workflow in an orderly fashion and ensure that all of our information on what customers want is in one place. Receptive's Dashboard is a great place to land on without getting too overwhelmed at all the incoming requests from our customers - it shows us what items have been waiting the longest, the most valuable requests, the most popular requests, and more. The Dashboard alone has helped us focus on product feedback more strategically without getting sidetracked by the influx of data.
  • Receptive allows for thorough collaboration amongst our internal teams. Before we implemented it, it was sometimes a challenge to stay on the same page. Now we all have one central place to look; the activity timeline, team member tagging, and reports/metrics functionalities are all quick views into what our internal teams are doing, and we're able to easily update each other on statuses without adding to each others' email stockpiles.
  • Receptive's own customer success for their customers (us!) is top-notch. Our CSM Aly is a true advocate for our cause and needs within the solution. She's faithfully met with us every few weeks to check in on how we're doing, and gone extra steps to ensure that we're taken care of. They've made it very easy to be a customer of Receptive, and they've listened to our voice in our feedback for their solution, and we can clearly tell!
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Cons

Aha!

  • I wish the notifications could be streamlined, so that the text of the email was just simpler and easier on the eyes, and that I could respond to comments by replying to the email instead of opening up Aha! again.
  • A little more color wouldn't hurt. The UX is smooth, but the design is rather bland. It still gets the job done though.
Susmita Paul profile photo

Receptive from Pendo

  • Receptive's user interface is generally very navigable and simple (and also looks nice)! However, we've come across a few navigation quirks that we believe could vastly be improved, particularly in their Browse column, where you can view all feature requests. We wish Receptive used webpage real estate a bit more efficiently - a lot of blank space and scrolling, as well as 'next page' clicking is necessary to browse requests. It would help if there were some sort of a preview pane for the requests, and if the filters were all at the top.
  • A particular functionality that we've been asking for a long time from Receptive isn't there yet: customizable feature statuses (such as Under Review, Planned, Building, Released, Declined, etc.). It looks like it has been highly requested in the past, and we're pretty sure many customers would benefit from it and love Receptive even more. We're really hoping Receptive will release it soon.
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Usability

Aha!

Aha! 6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available

Receptive from Pendo

No score
No answers yet
No answers on this topic

Support

Aha!

Aha! 10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo

Receptive from Pendo

No score
No answers yet
No answers on this topic

Alternatives Considered

Aha!

JIRA has a lot more bells and whistles. It was easier to see how different teams across the (larger) company were prioritizing their own work against all of the incoming requests, and to see how those ideas mapped across the current and next springs. However, it was necessary for a 5000 person company at 1B revenue. Aha! suffices for a 1M revenue company of 200 people max. Though I personally was not part of the decision-making team that chose Aha! over other similar products, I still see why Aha! made the most sense for us given where we are right now. It's all we need and it does the job well and sufficiently
Susmita Paul profile photo

Receptive from Pendo

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment

Aha!

  • Less time needed to submit ideas via a google form that later populates in surveys
  • More efficient way for busy team members to review updates made
  • Saved us time across the board
Susmita Paul profile photo

Receptive from Pendo

  • Receptive has improved our interaction with customers / engagement, which has helped us to maintain customer relationships better.
  • Receptive has decreased the time spent in trying to organize and manage incoming product feedback data by allowing us to automate the process.
  • Receptive has helped us strategically to determine where to go in building a better product for our customers - one that they love to use and know that they're valued by.
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Screenshots

Pricing Details

Aha!

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aha! Editions & Modules

Aha!
Edition
Premium
$591
Enterprise
$992
Enterprise+
$1492
1. user/month
2. product owner or contributor/month
Additional Pricing Details

Receptive from Pendo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Receptive from Pendo Editions & Modules

Receptive from Pendo
Additional Pricing Details

Add comparison