What users are saying about
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40 Ratings

Aircall

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40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

Aircall

I can trace all my customers calls and call them back if needed. In case the office is closed, my customers can leave a message that I can listen to, download and share. The voicemail message can be customized, all working hours can be customized and the app is very intuitive. I also installed it on my phone so I can answer phone calls from my smartphone.
Anonymous | TrustRadius Reviewer

Inside Sales Box

Inside Sales Box is great for call centers and places that require the call records to be related to the accounts. It would be less needed in situations in which calls are not an essential part. Inbound call records would be much better if they attached to the Salesforce records like outbound calls.
Bill Boykin | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
7.2
Inside Sales Box
Hosted PBX
Aircall
8.0
Inside Sales Box
Multi-level Interactive Voice Response (IVR)
Aircall
7.6
Inside Sales Box
User templates
Aircall
5.0
Inside Sales Box
Call reports
Aircall
7.3
Inside Sales Box
Directory of employee names
Aircall
8.0
Inside Sales Box

Call Management

Aircall
6.8
Inside Sales Box
Answering rules
Aircall
7.4
Inside Sales Box
Call recording
Aircall
8.0
Inside Sales Box
Call park
Aircall
4.0
Inside Sales Box
Call screening
Aircall
7.4
Inside Sales Box
Message alerts
Aircall
7.3
Inside Sales Box

VoIP system collaboration

Aircall
7.7
Inside Sales Box
Audio conferencing
Aircall
7.7
Inside Sales Box

Mobile apps

Aircall
7.6
Inside Sales Box
Mobile app for iOS
Aircall
8.0
Inside Sales Box
Mobile app for Android
Aircall
7.2
Inside Sales Box

Pros

Aircall

  • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
  • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
  • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
Neesha Melendez | TrustRadius Reviewer

Inside Sales Box

  • Connects to accounts automatically
  • Connects to contact automatically
Bill Boykin | TrustRadius Reviewer

Cons

Aircall

  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Anonymous | TrustRadius Reviewer

Inside Sales Box

  • Inbound calls need to be found to get on proper record.
  • Inbound calls can erase notes on the last call if not saved.
Bill Boykin | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 4 answers
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Anonymous | TrustRadius Reviewer

Inside Sales Box

Inside Sales Box 10.0
Based on 2 answers
Our staff always has fast responses to any issues.
Bill Boykin | TrustRadius Reviewer

Alternatives Considered

Aircall

Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of contacts straight into the dialer application is also very handy.
Nico Labuschagne | TrustRadius Reviewer

Inside Sales Box

No answers on this topic

Return on Investment

Aircall

  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Nico Labuschagne | TrustRadius Reviewer

Inside Sales Box

  • It’s helped eliminate mistakes and false records.
  • It keeps calls and records attached properly.
Bill Boykin | TrustRadius Reviewer

Screenshots

Pricing Details

Aircall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Aircall Editions & Modules

Edition
Essentials$301
Professional$501
CustomContact sales team
  1. per user/per month
Additional Pricing Details

Inside Sales Box

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Inside Sales Box Editions & Modules

Additional Pricing Details
Free Trial for 14 Days. No credit card required

Rating Summary

Likelihood to Recommend

Aircall
8.0
Inside Sales Box
10.0

Support Rating

Aircall
9.7
Inside Sales Box
10.0

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