Alida CXM vs. Emplifi Service Cloud
Alida CXM vs. Emplifi Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alida CXM | N/A | Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer… | N/A | |
Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A |
Alida CXM | Emplifi Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alida CXM | Emplifi Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons |
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Alida CXM | Emplifi Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alida CXM | Emplifi Service Cloud | |
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Likelihood to Recommend | 5.0 (7 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (6 ratings) | - (0 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Alida CXM | Emplifi Service Cloud | |
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Likelihood to Recommend | Alida | Emplifi Inc No answers on this topic |
Pros | Alida | Emplifi Inc No answers on this topic |
Cons | Alida | Emplifi Inc No answers on this topic |
Likelihood to Renew | Alida | Emplifi Inc No answers on this topic |
Usability | Alida | Emplifi Inc No answers on this topic |
Support Rating | Alida | Emplifi Inc No answers on this topic |
Alternatives Considered | Alida | Emplifi Inc No answers on this topic |
Return on Investment | Alida | Emplifi Inc No answers on this topic |
ScreenShots | Emplifi Service Cloud Screenshots |