Allscripts Professional EHR vs ESO EHR

Likelihood to Recommend

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

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Zubair Ahmed

Resident Physician

Ross University School of MedicineMedical Practice, 201-500 employees

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For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Feature Rating Comparison

Allscripts Professional EHR

ESO EHR

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Allscripts Professional EHR

ESO EHR

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Allscripts Professional EHR

ESO EHR

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

Allscripts Professional EHR

ESO EHR

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Allscripts Professional EHR

ESO EHR

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Intuitive with documenting office visits
Easy to navigate around the screens when researching patient information
Able to customize lots of things throughout the program to work with requested workflows

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Debbie Haro

Clinical Director/Director of EHR Operations

Pain Management Consultants, P.A.Hospital & Health Care, 11-50 employees

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Exceptional user interface/user experience design that is intuitive and easy to use.
ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Cons

Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
Improve the clarity of scanned images in patient's EHR.
Conversability with other platforms, like Cerner, Epic, and McKesson.
Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

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Nicole Graves RN, CWCN

RN Field Nurse Manager, President, Professional Nurses Association, Clinical Revi7 Consultant

Coram CVS/specialty infusion servicesHospital & Health Care, 1001-5000 employees

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The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Support Rating

No score

No answers yet

No answers on this topic

ESO EHR 10.0

Based on 1 answer

Customer support has been spectacular: Personalized, rapidly available, and very helpful.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.

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Joanie McConnell

Certified Nurse Midwife

University of Louisville PhysiciansHospital & Health Care, 1001-5000 employees

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ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Return on Investment

No answers on this topic

The ease of use for providers to complete documentation has had a very positive ROI.
The ease of administering the software has saved significant money and delivered very positive ROI.

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Verified User

Manager in Quality Assurance

Hospital & Health Care Company, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Allscripts Professional EHR

ESO EHR

Allscripts Professional EHR

ESO EHR

Likelihood to Recommend