What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 13 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 3 reviews and ratings
Likelihood to Recommend
Allscripts Professional EHR
Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Resident Physician
Ross University School of MedicineMedical Practice, 201-500 employees
ESO EHR
For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesFeature Rating Comparison
Billing and Claims Management
Allscripts Professional EHR
5.8
ESO EHR
—
Real-time eligibility verification
Allscripts Professional EHR
4.0
ESO EHR
—
Claims management
Allscripts Professional EHR
8.0
ESO EHR
—
Coding
Allscripts Professional EHR
7.2
ESO EHR
—
Patient billing
Allscripts Professional EHR
5.0
ESO EHR
—
Financial Reporting
Allscripts Professional EHR
5.0
ESO EHR
—
Patient Scheduling
Allscripts Professional EHR
7.5
ESO EHR
—
Rule-based scheduling
Allscripts Professional EHR
7.0
ESO EHR
—
Automated appointment reminders
Allscripts Professional EHR
8.0
ESO EHR
—
Automated patient check-in
Allscripts Professional EHR
8.0
ESO EHR
—
Multi-location support
Allscripts Professional EHR
8.3
ESO EHR
—
Calendar interface
Allscripts Professional EHR
6.0
ESO EHR
—
Electronic Medical Records
Allscripts Professional EHR
7.7
ESO EHR
6.3
Charting / document management
Allscripts Professional EHR
8.1
ESO EHR
10.0
Templates
Allscripts Professional EHR
8.0
ESO EHR
10.0
Patient portal
Allscripts Professional EHR
6.2
ESO EHR
—
Mobile/tablet support
Allscripts Professional EHR
7.7
ESO EHR
10.0
Fax integration
Allscripts Professional EHR
7.8
ESO EHR
5.0
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
ESO EHR
7.0
Workflow automation
Allscripts Professional EHR
8.0
ESO EHR
1.0
Speech recognition
Allscripts Professional EHR
7.0
ESO EHR
—
Customization
Allscripts Professional EHR
7.2
ESO EHR
1.0
E-prescribing
Allscripts Professional EHR
8.8
ESO EHR
—
Medical Security and Privacy
Allscripts Professional EHR
8.9
ESO EHR
9.5
HIPAA compliance
Allscripts Professional EHR
9.6
ESO EHR
10.0
Role-based permission levels
Allscripts Professional EHR
9.6
ESO EHR
8.0
Data backups and redundancy
Allscripts Professional EHR
8.2
ESO EHR
10.0
Local mode / networking failsafe
Allscripts Professional EHR
8.2
ESO EHR
10.0
Workflow and Scale
Allscripts Professional EHR
8.7
ESO EHR
6.0
Task tracking
Allscripts Professional EHR
7.5
ESO EHR
—
Specialty-specific workflows
Allscripts Professional EHR
9.0
ESO EHR
—
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
ESO EHR
6.0
Pros
Allscripts Professional EHR
- Intuitive with documenting office visits
- Easy to navigate around the screens when researching patient information
- Able to customize lots of things throughout the program to work with requested workflows
Clinical Director/Director of EHR Operations
Pain Management Consultants, P.A.Hospital & Health Care, 11-50 employees
ESO EHR
- Exceptional user interface/user experience design that is intuitive and easy to use.
- ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesCons
Allscripts Professional EHR
- Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
- Improve the clarity of scanned images in patient's EHR.
- Conversability with other platforms, like Cerner, Epic, and McKesson.
- Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
RN Field Nurse Manager, President, Professional Nurses Association, Clinical Revi7 Consultant
Coram CVS/specialty infusion servicesHospital & Health Care, 1001-5000 employees
ESO EHR
- The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
- The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesSupport Rating
Allscripts Professional EHR
No score
No answers yet
No answers on this topic
ESO EHR
ESO EHR 10.0
Based on 1 answer
Customer support has been spectacular: Personalized, rapidly available, and very helpful.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesAlternatives Considered
Allscripts Professional EHR
It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Certified Nurse Midwife
University of Louisville PhysiciansHospital & Health Care, 1001-5000 employees
ESO EHR
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesReturn on Investment
Allscripts Professional EHR
No answers on this topic
ESO EHR
- The ease of use for providers to complete documentation has had a very positive ROI.
- The ease of administering the software has saved significant money and delivered very positive ROI.

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 201-500 employeesScreenshots
ESO EHR
—Pricing Details
Allscripts Professional EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
ESO EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No