What users are saying about
13 Ratings
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Score 8 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed | TrustRadius Reviewer

ESO EHR

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
ESO EHR
Real-time eligibility verification
Allscripts Professional EHR
4.0
ESO EHR
Claims management
Allscripts Professional EHR
8.0
ESO EHR
Coding
Allscripts Professional EHR
7.2
ESO EHR
Patient billing
Allscripts Professional EHR
5.0
ESO EHR
Financial Reporting
Allscripts Professional EHR
5.0
ESO EHR

Patient Scheduling

Allscripts Professional EHR
7.5
ESO EHR
Rule-based scheduling
Allscripts Professional EHR
7.0
ESO EHR
Automated appointment reminders
Allscripts Professional EHR
8.0
ESO EHR
Automated patient check-in
Allscripts Professional EHR
8.0
ESO EHR
Multi-location support
Allscripts Professional EHR
8.3
ESO EHR
Calendar interface
Allscripts Professional EHR
6.0
ESO EHR

Electronic Medical Records

Allscripts Professional EHR
7.7
ESO EHR
6.3
Charting / document management
Allscripts Professional EHR
8.1
ESO EHR
10.0
Templates
Allscripts Professional EHR
8.0
ESO EHR
10.0
Patient portal
Allscripts Professional EHR
6.2
ESO EHR
Mobile/tablet support
Allscripts Professional EHR
7.7
ESO EHR
10.0
Fax integration
Allscripts Professional EHR
7.8
ESO EHR
5.0
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
ESO EHR
7.0
Workflow automation
Allscripts Professional EHR
8.0
ESO EHR
1.0
Speech recognition
Allscripts Professional EHR
7.0
ESO EHR
Customization
Allscripts Professional EHR
7.2
ESO EHR
1.0
E-prescribing
Allscripts Professional EHR
8.8
ESO EHR

Medical Security and Privacy

Allscripts Professional EHR
8.9
ESO EHR
9.5
HIPAA compliance
Allscripts Professional EHR
9.6
ESO EHR
10.0
Role-based permission levels
Allscripts Professional EHR
9.6
ESO EHR
8.0
Data backups and redundancy
Allscripts Professional EHR
8.2
ESO EHR
10.0
Local mode / networking failsafe
Allscripts Professional EHR
8.2
ESO EHR
10.0

Workflow and Scale

Allscripts Professional EHR
8.7
ESO EHR
6.0
Task tracking
Allscripts Professional EHR
7.5
ESO EHR
Specialty-specific workflows
Allscripts Professional EHR
9.0
ESO EHR
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
ESO EHR
6.0

Pros

Allscripts Professional EHR

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro | TrustRadius Reviewer

ESO EHR

  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
Anonymous | TrustRadius Reviewer

Cons

Allscripts Professional EHR

  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Nicole Graves RN, CWCN | TrustRadius Reviewer

ESO EHR

  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
Anonymous | TrustRadius Reviewer

Support Rating

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ESO EHR

ESO EHR 10.0
Based on 1 answer
Customer support has been spectacular: Personalized, rapidly available, and very helpful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Allscripts Professional EHR

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell | TrustRadius Reviewer

ESO EHR

ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
Anonymous | TrustRadius Reviewer

Return on Investment

Allscripts Professional EHR

No answers on this topic

ESO EHR

  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
Anonymous | TrustRadius Reviewer

Screenshots

ESO EHR

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ESO EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Allscripts Professional EHR
7.4
ESO EHR
8.0

Support Rating

Allscripts Professional EHR
ESO EHR
10.0

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