Alvaria Quality vs. Khoros Care
Alvaria Quality vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Alvaria Quality | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Alvaria Quality | Khoros Care | |
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Top Pros |
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Top Cons |
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Alvaria Quality | Khoros Care | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Khoros Care | |
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Likelihood to Recommend | 7.0 (1 ratings) | 7.8 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Alvaria Quality | Khoros Care | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Khoros (Formerly Spredfast + Lithium) |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Khoros (Formerly Spredfast + Lithium) |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |