Amazon Chime vs. Mattermost

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 7.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Mattermost
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Pricing
Amazon ChimeMattermost
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
Offerings
Pricing Offerings
Amazon ChimeMattermost
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details*up to $15.00 per user per month
More Pricing Information
Community Pulse
Amazon ChimeMattermost
Top Pros
Top Cons
Features
Amazon ChimeMattermost
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
10.0
26 Ratings
22% above category average
Mattermost
-
Ratings
High quality audio10.026 Ratings00 Ratings
High quality video10.026 Ratings00 Ratings
Low bandwidth requirements10.021 Ratings00 Ratings
Mobile support10.021 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
9.2
25 Ratings
15% above category average
Mattermost
-
Ratings
Desktop sharing10.025 Ratings00 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
9.6
25 Ratings
15% above category average
Mattermost
-
Ratings
Calendar integration10.022 Ratings00 Ratings
Meeting initiation10.024 Ratings00 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events10.023 Ratings00 Ratings
Slideshows10.021 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
10.0
22 Ratings
17% above category average
Mattermost
-
Ratings
Live chat10.022 Ratings00 Ratings
Audience polling10.010 Ratings00 Ratings
Q&A10.012 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
10.0
22 Ratings
18% above category average
Mattermost
-
Ratings
User authentication10.018 Ratings00 Ratings
Participant roles & permissions10.021 Ratings00 Ratings
Confidential attendee list10.016 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Amazon Chime
10.0
1 Ratings
12% above category average
Mattermost
-
Ratings
Video conferencing10.01 Ratings00 Ratings
Audio conferencing10.01 Ratings00 Ratings
Video screen sharing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Amazon Chime
-
Ratings
Mattermost
8.4
60 Ratings
7% above category average
Task Management00 Ratings7.548 Ratings
Gantt Charts00 Ratings8.410 Ratings
Scheduling00 Ratings8.410 Ratings
Workflow Automation00 Ratings7.741 Ratings
Mobile Access00 Ratings8.554 Ratings
Search00 Ratings9.125 Ratings
Visual planning tools00 Ratings9.012 Ratings
Communication
Comparison of Communication features of Product A and Product B
Amazon Chime
-
Ratings
Mattermost
8.7
63 Ratings
8% above category average
Chat00 Ratings9.463 Ratings
Notifications00 Ratings8.563 Ratings
Discussions00 Ratings9.161 Ratings
Surveys00 Ratings8.841 Ratings
Internal knowledgebase00 Ratings7.943 Ratings
Integrates with GoToMeeting00 Ratings8.89 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.713 Ratings
Integrates with Outlook00 Ratings8.39 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Amazon Chime
-
Ratings
Mattermost
8.9
29 Ratings
10% above category average
Versioning00 Ratings9.012 Ratings
Video files00 Ratings9.223 Ratings
Audio files00 Ratings9.223 Ratings
Document collaboration00 Ratings8.319 Ratings
Access control00 Ratings9.223 Ratings
Advanced security features00 Ratings8.620 Ratings
Integrates with Google Drive00 Ratings8.613 Ratings
Device sync00 Ratings9.417 Ratings
Best Alternatives
Amazon ChimeMattermost
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Avaza
Avaza
Score 9.7 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimeMattermost
Likelihood to Recommend
10.0
(27 ratings)
8.6
(65 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(8 ratings)
Usability
-
(0 ratings)
6.1
(6 ratings)
Support Rating
8.8
(9 ratings)
8.0
(9 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.1
(47 ratings)
User Testimonials
Amazon ChimeMattermost
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review
Mattermost
I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.
Read full review
Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review
Mattermost
  • Security: With its robust Security features we were able to ensure our client with GxP requirements.
  • All in One Roof: Like big room planning, it enables teams worldwide to work together and deploy a critical application with minimal downtime.
  • Automation: It truly helps us automate some of the repeatable tasks, thus increasing bandwidth for other tasks.
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Read full review
Mattermost
  • Although the user interface can be tuned by every user, it is a bit difficult for a beginner to get started given the complexity of the UI. Streamlining this, and adding onboarding tutorials could be helpful
  • Built in video calling feature is not as robust as existing solutions like Zoom or teams. Although I rarely use this feature in my current use-case, whenever I have tested this, I found it is miles behind existing solutions.
  • While searching among messages and files was a pain, the search functionality could definitely be improved and advanced filters or possibly indexing could be added to the search functionality.
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Likelihood to Renew
Amazon AWS
No answers on this topic
Mattermost
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
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Usability
Amazon AWS
No answers on this topic
Mattermost
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
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Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Mattermost
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
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Implementation Rating
Amazon AWS
No answers on this topic
Mattermost
This went as expected. No surprises or major hurdles.
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
Read full review
Mattermost
Both were similar products, but we found Mattermost cheap compared to Microsoft Teams. Also, our organization needed a software switch, and after exploring other options, Mattermost was the one that well suited our organization. It offers the same security features as Microsoft, which makes it more attractive for our organization.
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Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
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Mattermost
  • The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
  • When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
  • We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.
Read full review
ScreenShots

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.