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245 Ratings
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Top Rated
2671 Ratings
245 Ratings
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Score 8.4 out of 100

Salesforce

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Top Rated
2671 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Hadoop

Apache Hadoop (and its subsequent add-ons) are well-suited to larger, unstructured data flows, such as aggregation of web traffic or advertising. Geospatial algorithms and their outputs are well-suited for this kind of aggregation as structuring that data is challenging, but leaving it unstructured and performing queries as-needed is a better fit for most business models. With the advent of data science, I would expect Hadoop fits a LOT of their initial outputs quite well.
Joe Hughes | TrustRadius Reviewer

Salesforce

For large sales organizations the analytics and reporting must be so valuable that it overshadows the difficulty of the end user to use the product. I've used several CRM's that are simple to navigate, easy to use and much more forgiving in terms of being able to make a mistake and quickly learn how to correct it. [SalesForce.com] does not fit into that category. I've used it at two organizations now and had the same experience. I do like that it has a clean look and I like the visualization elements in terms of tracking to goal.
Jason Carlage | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Hadoop
Salesforce
7.0
Customer data management / contact management
Hadoop
Salesforce
7.9
Workflow management
Hadoop
Salesforce
6.8
Territory management
Hadoop
Salesforce
6.9
Opportunity management
Hadoop
Salesforce
7.5
Integration with email client (e.g., Outlook or Gmail)
Hadoop
Salesforce
7.1
Contract management
Hadoop
Salesforce
6.8
Quote & order management
Hadoop
Salesforce
6.3
Interaction tracking
Hadoop
Salesforce
7.2
Channel / partner relationship management
Hadoop
Salesforce
6.6

Customer Service & Support

Hadoop
Salesforce
8.5
Case management
Hadoop
Salesforce
9.0
Call center management
Hadoop
Salesforce
8.4
Help desk management
Hadoop
Salesforce
8.3

Marketing Automation

Hadoop
Salesforce
6.9
Lead management
Hadoop
Salesforce
7.2
Email marketing
Hadoop
Salesforce
6.6

CRM Project Management

Hadoop
Salesforce
7.0
Task management
Hadoop
Salesforce
6.8
Billing and invoicing management
Hadoop
Salesforce
6.7
Reporting
Hadoop
Salesforce
7.5

CRM Reporting & Analytics

Hadoop
Salesforce
7.8
Forecasting
Hadoop
Salesforce
7.4
Pipeline visualization
Hadoop
Salesforce
8.1
Customizable reports
Hadoop
Salesforce
8.1

Customization

Hadoop
Salesforce
7.3
Custom fields
Hadoop
Salesforce
7.7
Custom objects
Hadoop
Salesforce
7.3
Scripting environment
Hadoop
Salesforce
6.9
API for custom integration
Hadoop
Salesforce
7.4

Security

Hadoop
Salesforce
7.6
Single sign-on capability
Hadoop
Salesforce
7.4
Role-based user permissions
Hadoop
Salesforce
7.9

Social CRM

Hadoop
Salesforce
6.7
Social data
Hadoop
Salesforce
6.9
Social engagement
Hadoop
Salesforce
6.4

Integrations with 3rd-party Software

Hadoop
Salesforce
6.6
Marketing automation
Hadoop
Salesforce
6.8
Compensation management
Hadoop
Salesforce
6.4

Platform

Hadoop
Salesforce
7.4
Mobile access
Hadoop
Salesforce
7.4

Pros

Hadoop

  • HDFS is reliable and solid, and in my experience with it, there are very few problems using it
  • Enterprise support from different vendors makes it easier to 'sell' inside an enterprise
  • It provides High Scalability and Redundancy
  • Horizontal scaling and distributed architecture
Bharadwaj (Brad) Chivukula | TrustRadius Reviewer

Salesforce

  • Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
  • Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
  • The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
Anonymous | TrustRadius Reviewer

Cons

Hadoop

  • Hadoop is a batch oriented processing framework, it lacks real time or stream processing.
  • Hadoop's HDFS file system is not a POSIX compliant file system and does not work well with small files, especially smaller than the default block size.
  • Hadoop cannot be used for running interactive jobs or analytics.
Mrugen Deshmukh | TrustRadius Reviewer

Salesforce

  • When you use custom objects, it can get really slow.
  • Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
  • Customer Support could be better for the cost of the license in the Professional Tier.
Sebastian Pereira | TrustRadius Reviewer

Likelihood to Renew

Hadoop

Hadoop 9.6
Based on 8 answers
Hadoop is organization-independent and can be used for various purposes ranging from archiving to reporting and can make use of economic, commodity hardware. There is also a lot of saving in terms of licensing costs - since most of the Hadoop ecosystem is available as open-source and is free
Bhushan Lakhe | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Hadoop

Hadoop 8.5
Based on 5 answers
Great! Hadoop has an easy to use interface that mimics most other data warehouses. You can access your data via SQL and have it display in a terminal before exporting it to your business intelligence platform of choice. Of course, for smaller data sets, you can also export it to Microsoft Excel.
Blake Baron | TrustRadius Reviewer

Salesforce

Salesforce 5.7
Based on 44 answers
Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Hadoop

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Hadoop

Hadoop 8.0
Based on 2 answers
No answer on this topic is available.

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Hadoop

Hadoop 6.9
Based on 6 answers
We went with a third party for support, i.e., consultant. Had we gone with Azure or Cloudera, we would have obtained support directly from the vendor. my rating is more on the third party we selected and doesn't reflect the overall support available for Hadoop. I think we could have done better in our selection process, however, we were trying to use an already approved vendor within our organization. There is plenty of self-help available for Hadoop online.
Gene Baker | TrustRadius Reviewer

Salesforce

Salesforce 5.4
Based on 41 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.
Anonymous | TrustRadius Reviewer

In-Person Training

Hadoop

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Hadoop

Hadoop 6.1
Based on 2 answers
Hadoop is a complex topic and best suited for classrom training. Online training are a waste of time and money.
Bhushan Lakhe | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Hadoop

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hadoop

Not used any other product than Hadoop and I don't think our company will switch to any other product, as Hadoop is providing excellent results. Our company is growing rapidly, Hadoop helps to keep up our performance and meet customer expectations. We also use HDFS which provides very high bandwidth to support MapReduce workloads.
Anonymous | TrustRadius Reviewer

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

Scalability

Hadoop

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Hadoop

  • Hadoop has allowed us to scale out a few of our tier-1, customer facing applications to provide very fast access to reports and analytics.
  • Hadoop was easily implemented by our Linux team and onboarded by our Hadoop Admins.
  • Hadoop has been a very stable platform and only goes down due to server patching or other maintenance.
Mark McCully | TrustRadius Reviewer

Salesforce

  • It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hadoop

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hadoop Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hadoop
8.2
Salesforce
7.7

Likelihood to Renew

Hadoop
9.6
Salesforce
10.0

Usability

Hadoop
8.5
Salesforce
5.7

Reliability and Availability

Hadoop
Salesforce
9.8

Performance

Hadoop
8.0
Salesforce
9.0

Support Rating

Hadoop
6.9
Salesforce
5.4

In-Person Training

Hadoop
Salesforce
7.9

Online Training

Hadoop
6.1
Salesforce
9.1

Implementation Rating

Hadoop
Salesforce
9.4

Scalability

Hadoop
Salesforce
10.0

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