What users are saying about

Appian

Top Rated
159 Ratings

PlanPlus

2 Ratings

Appian

Top Rated
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

PlanPlus

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen profile photo

Feature Rating Comparison

Sales Force Automation

Appian
PlanPlus
7.2
Customer data management / contact management
Appian
PlanPlus
8.0
Workflow management
Appian
PlanPlus
7.0
Territory management
Appian
PlanPlus
9.0
Opportunity management
Appian
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Appian
PlanPlus
6.0
Contract management
Appian
PlanPlus
7.0
Quote & order management
Appian
PlanPlus
7.0
Interaction tracking
Appian
PlanPlus
7.0
Channel / partner relationship management
Appian
PlanPlus
8.0

Customer Service & Support

Appian
PlanPlus
7.0
Case management
Appian
PlanPlus
7.0
Call center management
Appian
PlanPlus
8.0
Help desk management
Appian
PlanPlus
6.0

Marketing Automation

Appian
PlanPlus
6.5
Lead management
Appian
PlanPlus
6.0
Email marketing
Appian
PlanPlus
7.0

CRM Project Management

Appian
PlanPlus
6.7
Task management
Appian
PlanPlus
6.0
Billing and invoicing management
Appian
PlanPlus
7.0
Reporting
Appian
PlanPlus
7.0

CRM Reporting & Analytics

Appian
PlanPlus
7.4
Forecasting
Appian
PlanPlus
8.0
Pipeline visualization
Appian
PlanPlus
7.0
Customizable reports
Appian
PlanPlus
7.0

Customization

Appian
PlanPlus
7.3
Custom fields
Appian
PlanPlus
7.0
Custom objects
Appian
PlanPlus
7.0
Scripting environment
Appian
PlanPlus
8.0
API for custom integration
Appian
PlanPlus
7.0

Security

Appian
PlanPlus
7.0
Single sign-on capability
Appian
PlanPlus
6.0
Role-based user permissions
Appian
PlanPlus
8.0

Social CRM

Appian
PlanPlus
7.0
Social data
Appian
PlanPlus
7.0
Social engagement
Appian
PlanPlus
7.0

Integrations with 3rd-party Software

Appian
PlanPlus
7.0
Marketing automation
Appian
PlanPlus
7.0
Compensation management
Appian
PlanPlus
7.0

Platform

Appian
PlanPlus
6.0
Mobile access
Appian
PlanPlus
6.0

Pros

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen profile photo

Cons

  • We had such a short timeframe for implementing the prototype that we did not get an opportunity to explore the drag and drop business process modelling functionality - this is available in the Appian product, and would enable low code development, but I can't really comment on how good it is.
Lynley Johnston profile photo
  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
Overall I would say Appian is pretty easy to use. The learning curve for building forms and simple processes is short. However, a significant benefit of Appian is its use of business logic. In this case the user will need a deep understanding of logic statements (If, Or, And, etc). Also, to better use the data then a designer should have a good understanding of setting relationships between data points, building DB views and SQL queries. To realize the full power of Appian it does take someone with some development experience a good 6-12 months to be a well-rounded developer/designer. Also, it will help if the person doing the designing has some information architecture, interaction design experience. Knowledge on how organize data, layout forms, establish design patterns, will make the use of the forms easier.
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.3
Based on 52 answers
Appian updates happen automatically and regularly (about every two months or so). We are informed when updates are coming to understand the timing, and in our short timeframe (about 6 months) we have had no issues with functionality breaking
Lynley Johnston profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We went through a light-touch Request for Proposal process, explaining the problem we were trying to fix and giving lots of examples of the current process and pain points. Appian was one of 10 respondents but stood out as having all of the components that would make putting the customer first, sharing information across multiple government agencies, workflow, low code and speed to build a working prototype that would work on multiple devices (pc, mobile, table) out of the box.Appian understood the problem we were trying to fix, and their response answered the majority of our concerns about how to solve the problems for the business customer by using and re-using information. Other providers could do some parts of the functionality needed, or offered to build the prototype from scratch, or couldn't meet our timeframes (due to length of delivery or lack of resources). Some of the respondents missed the point entirely and simply did not meet the requirements we set.Another factor was the cost estimate presented by the respondents - Appian was not the cheapest, but they were definitely not wildly expensive (unlike a couple of other respondents)!
Lynley Johnston profile photo
PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen profile photo

Return on Investment

  • Master data process increased speed of processes 50%.
  • Product management processes increased timely information by 25% faster with decision making.
  • Improved accuracy of data across the enterprise as reduced issues by 20%.
Keith Currie, B. Sc., PMP profile photo
  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen profile photo

Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Appian Editions & Modules
Appian
Additional Pricing Details

Appian More Information

PlanPlus

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*
1.  Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
PlanPlus Editions & Modules
PlanPlus
Edition
PlanPlus Online Planner Edition
$69.991
PlanPlus Online Professional Edition
$34.992
PlanPlus Online Business Edition
$199.993
1. Per/Year
2. Per User per Month
3. per 5 users/per month
Additional Pricing Details

PlanPlus More Information