What users are saying about
Top Rated
159 Ratings
2 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
2 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen profile photo

Feature Rating Comparison

Sales Force Automation

Appian
PlanPlus
7.2
Customer data management / contact management
Appian
PlanPlus
8.0
Workflow management
Appian
PlanPlus
7.0
Territory management
Appian
PlanPlus
9.0
Opportunity management
Appian
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Appian
PlanPlus
6.0
Contract management
Appian
PlanPlus
7.0
Quote & order management
Appian
PlanPlus
7.0
Interaction tracking
Appian
PlanPlus
7.0
Channel / partner relationship management
Appian
PlanPlus
8.0

Customer Service & Support

Appian
PlanPlus
7.0
Case management
Appian
PlanPlus
7.0
Call center management
Appian
PlanPlus
8.0
Help desk management
Appian
PlanPlus
6.0

Marketing Automation

Appian
PlanPlus
6.5
Lead management
Appian
PlanPlus
6.0
Email marketing
Appian
PlanPlus
7.0

CRM Project Management

Appian
PlanPlus
6.7
Task management
Appian
PlanPlus
6.0
Billing and invoicing management
Appian
PlanPlus
7.0
Reporting
Appian
PlanPlus
7.0

CRM Reporting & Analytics

Appian
PlanPlus
7.4
Forecasting
Appian
PlanPlus
8.0
Pipeline visualization
Appian
PlanPlus
7.0
Customizable reports
Appian
PlanPlus
7.0

Customization

Appian
PlanPlus
7.3
Custom fields
Appian
PlanPlus
7.0
Custom objects
Appian
PlanPlus
7.0
Scripting environment
Appian
PlanPlus
8.0
API for custom integration
Appian
PlanPlus
7.0

Security

Appian
PlanPlus
7.0
Single sign-on capability
Appian
PlanPlus
6.0
Role-based user permissions
Appian
PlanPlus
8.0

Social CRM

Appian
PlanPlus
7.0
Social data
Appian
PlanPlus
7.0
Social engagement
Appian
PlanPlus
7.0

Integrations with 3rd-party Software

Appian
PlanPlus
7.0
Marketing automation
Appian
PlanPlus
7.0
Compensation management
Appian
PlanPlus
7.0

Platform

Appian
PlanPlus
6.0
Mobile access
Appian
PlanPlus
6.0

Pros

  • Appian allows us to link systems together with data being automatically obtained from different areas of different databases. This has removed the requirement for the user to go to a screen and manually input data which then needs to be re-checked by a Supervisor.
  • Appian enables us to react quickly to an ever changing regulatory environment.
  • The re-useable components within Appian enable us to build and deploy new, straightforward, processes quickly.
No photo available
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen profile photo

Cons

  • We haven't found the on-premise upgrade process straightforward. The versions seem to change fairly significantly and the installation guide isn't a good as it could be.
  • Appian doesn't seem as resilient as other applications. For example, a VMware server recently had a failure and automatically failed over to a secondary. Every application running on the server recovered without intervention, but Appian didn't and was unavailable for around 2 hours whilst we worked with Appian support to diagnose and fix the issue.
  • Lacking flexibility around proxy servers but this seems to have been resolved in version 17.3
No photo available
  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
Overall I would say Appian is pretty easy to use. The learning curve for building forms and simple processes is short. However, a significant benefit of Appian is its use of business logic. In this case the user will need a deep understanding of logic statements (If, Or, And, etc). Also, to better use the data then a designer should have a good understanding of setting relationships between data points, building DB views and SQL queries. To realize the full power of Appian it does take someone with some development experience a good 6-12 months to be a well-rounded developer/designer. Also, it will help if the person doing the designing has some information architecture, interaction design experience. Knowledge on how organize data, layout forms, establish design patterns, will make the use of the forms easier.
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
I am very satisfied with my Appian suppport team, and as I am continuing to learn more about the product, I am hoping to receive similar support.
Raul E. Menendez, MBA profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Against programming languages like .NET and Java, Appian is faster to design and develop applications, but it lacks the flexibility in UI and advanced debugging tools. Against Pega, Appian is easier to use and less expensive.
Mina Labib profile photo
PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen profile photo

Return on Investment

  • So far, my team has used Appian to replace a legacy system with the idea of improving the process. The ROI expected from this process should come in the form of increased productivity and faster turnaround. By integrating Appian, my team also expects a reduction in errors, and increased follow-upfront our customers that would otherwise have been missed.
Raul E. Menendez, MBA profile photo
  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Appian Editions & Modules
Appian
Additional Pricing Details

Appian More Information

PlanPlus

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*
1.  Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
PlanPlus Editions & Modules
PlanPlus
Edition
PlanPlus Online Planner Edition
$69.991
PlanPlus Online Professional Edition
$34.992
PlanPlus Online Business Edition
$199.993
1. Per/Year
2. Per User per Month
3. per 5 users/per month
Additional Pricing Details

PlanPlus More Information