What users are saying about
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Top Rated
161 Ratings
2 Ratings

Appian

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Top Rated
161 Ratings
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Score 7.7 out of 101
2 Ratings
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Score 7 out of 101

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
PlanPlus
Visual Modeling
Appian
7.1
PlanPlus
Drag-and-drop Interfaces
Appian
7.5
PlanPlus
Platform Security
Appian
8.8
PlanPlus
Platform User Management
Appian
7.8
PlanPlus
Reusability
Appian
7.8
PlanPlus
Platform Scalability
Appian
6.4
PlanPlus

Sales Force Automation

Appian
PlanPlus
7.2
Customer data management / contact management
Appian
PlanPlus
8.0
Workflow management
Appian
PlanPlus
7.0
Territory management
Appian
PlanPlus
9.0
Opportunity management
Appian
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Appian
PlanPlus
6.0
Contract management
Appian
PlanPlus
7.0
Quote & order management
Appian
PlanPlus
7.0
Interaction tracking
Appian
PlanPlus
7.0
Channel / partner relationship management
Appian
PlanPlus
8.0

Customer Service & Support

Appian
PlanPlus
7.0
Case management
Appian
PlanPlus
7.0
Call center management
Appian
PlanPlus
8.0
Help desk management
Appian
PlanPlus
6.0

Marketing Automation

Appian
PlanPlus
6.5
Lead management
Appian
PlanPlus
6.0
Email marketing
Appian
PlanPlus
7.0

CRM Project Management

Appian
PlanPlus
6.7
Task management
Appian
PlanPlus
6.0
Billing and invoicing management
Appian
PlanPlus
7.0
Reporting
Appian
PlanPlus
7.0

CRM Reporting & Analytics

Appian
PlanPlus
7.4
Forecasting
Appian
PlanPlus
8.0
Pipeline visualization
Appian
PlanPlus
7.0
Customizable reports
Appian
PlanPlus
7.0

Customization

Appian
PlanPlus
7.3
Custom fields
Appian
PlanPlus
7.0
Custom objects
Appian
PlanPlus
7.0
Scripting environment
Appian
PlanPlus
8.0
API for custom integration
Appian
PlanPlus
7.0

Security

Appian
PlanPlus
7.0
Single sign-on capability
Appian
PlanPlus
6.0
Role-based user permissions
Appian
PlanPlus
8.0

Social CRM

Appian
PlanPlus
7.0
Social data
Appian
PlanPlus
7.0
Social engagement
Appian
PlanPlus
7.0

Integrations with 3rd-party Software

Appian
PlanPlus
7.0
Marketing automation
Appian
PlanPlus
7.0
Compensation management
Appian
PlanPlus
7.0

Platform

Appian
PlanPlus
6.0
Mobile access
Appian
PlanPlus
6.0

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo

PlanPlus

  • Drip marketing
  • Great customer service, Heather and Danielle were phenomenal!
  • Relatively easy to use, learn and personalize.
Jim Grauel, Jr. profile photo

Cons

Appian

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen profile photo

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.0
Based on 32 answers
The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.
Paul Cabrelle profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Support

Appian

Appian 8.4
Based on 55 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.
No photo available

PlanPlus

No score
No answers yet
No answers on this topic

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
No photo available

PlanPlus

Initially went with PlanPlus Online due to cost and ease of getting started, plus the team was extremely accessible. Once we grew and saw the value of the CRM we switched the whole company over to Salesforce so we could integrate all of our systems into one.
Jim Grauel, Jr. profile photo

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston profile photo

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appian Editions & Modules

Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Add comparison