What users are saying about
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Top Rated
159 Ratings
2 Ratings

Appian

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Top Rated
159 Ratings
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Score 8.1 out of 101
2 Ratings
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Score 7 out of 101

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
PlanPlus
Visual Modeling
Appian
7.1
PlanPlus
Drag-and-drop Interfaces
Appian
7.5
PlanPlus
Platform Security
Appian
8.8
PlanPlus
Platform User Management
Appian
7.8
PlanPlus
Reusability
Appian
7.8
PlanPlus
Platform Scalability
Appian
6.4
PlanPlus

Sales Force Automation

Appian
PlanPlus
7.2
Customer data management / contact management
Appian
PlanPlus
8.0
Workflow management
Appian
PlanPlus
7.0
Territory management
Appian
PlanPlus
9.0
Opportunity management
Appian
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Appian
PlanPlus
6.0
Contract management
Appian
PlanPlus
7.0
Quote & order management
Appian
PlanPlus
7.0
Interaction tracking
Appian
PlanPlus
7.0
Channel / partner relationship management
Appian
PlanPlus
8.0

Customer Service & Support

Appian
PlanPlus
7.0
Case management
Appian
PlanPlus
7.0
Call center management
Appian
PlanPlus
8.0
Help desk management
Appian
PlanPlus
6.0

Marketing Automation

Appian
PlanPlus
6.5
Lead management
Appian
PlanPlus
6.0
Email marketing
Appian
PlanPlus
7.0

CRM Project Management

Appian
PlanPlus
6.7
Task management
Appian
PlanPlus
6.0
Billing and invoicing management
Appian
PlanPlus
7.0
Reporting
Appian
PlanPlus
7.0

CRM Reporting & Analytics

Appian
PlanPlus
7.4
Forecasting
Appian
PlanPlus
8.0
Pipeline visualization
Appian
PlanPlus
7.0
Customizable reports
Appian
PlanPlus
7.0

Customization

Appian
PlanPlus
7.3
Custom fields
Appian
PlanPlus
7.0
Custom objects
Appian
PlanPlus
7.0
Scripting environment
Appian
PlanPlus
8.0
API for custom integration
Appian
PlanPlus
7.0

Security

Appian
PlanPlus
7.0
Single sign-on capability
Appian
PlanPlus
6.0
Role-based user permissions
Appian
PlanPlus
8.0

Social CRM

Appian
PlanPlus
7.0
Social data
Appian
PlanPlus
7.0
Social engagement
Appian
PlanPlus
7.0

Integrations with 3rd-party Software

Appian
PlanPlus
7.0
Marketing automation
Appian
PlanPlus
7.0
Compensation management
Appian
PlanPlus
7.0

Platform

Appian
PlanPlus
6.0
Mobile access
Appian
PlanPlus
6.0

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo

PlanPlus

  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen profile photo

Cons

Appian

  • Because of the low numbers employed by our organisation, our ability to make use of an enterprise licence model has been restricted. To their credit, Appian have come up with mutually beneficial solutions to help contain costs and allow us to grow our numbers.
Paul Cabrelle profile photo

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen profile photo

Likelihood to Renew

Appian

Appian 9.1
Based on 16 answers
Other prosed applications are under review or developement
Greg Crellin profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.4
Based on 32 answers
The usability is quite high thanks to the modern appeal of the platform. In general, the possibility to build the form in a flexible way, lets the designers thinking about UX design principles and mostly co-design the front-end with users that will use it. By the last release, Appian added a lot of new items for form design that are improving a lot the possibilities designers have. The only doubt I have is in the evolution of the Record, Report and News section that sometimes can solve the same problem and you should choose only one of them.
No photo available

PlanPlus

No score
No answers yet
No answers on this topic

Support

Appian

Appian 8.4
Based on 55 answers
Appian updates happen automatically and regularly (about every two months or so). We are informed when updates are coming to understand the timing, and in our short timeframe (about 6 months) we have had no issues with functionality breaking
Lynley Johnston profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

PlanPlus

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

We were attracted to Appian for the following reasons:- industry leader for business process management systems- ease of use- low development platform- ability to build once and deploy to different environments- the availability of a java API enables us to interface with our online systems- simple to use and provides a common application to make adoption easier and reduce training requirements.
No photo available

PlanPlus

PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen profile photo

Return on Investment

Appian

  • Although I don't have direct access to ROI assessment, I feel if projects are managed well, Appian has the ability to deliver applications / deliverables quick enough to ensure quick ROI.
Kaisar Hossain (MBA PMP, 6 Sigma, Scurm/ profile photo

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appian Editions & Modules

Appian
Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*
1.  Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

PlanPlus
Edition
PlanPlus Online Planner Edition
$69.991
PlanPlus Online Professional Edition
$34.992
PlanPlus Online Business Edition
$199.993
1. Per/Year
2. Per User per Month
3. per 5 users/per month
Additional Pricing Details

Add comparison