Top Rated
101 Ratings
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Score 8.5 out of 101
2 Ratings
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Score 9.6 out of 101

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
No photo available

Fundraising Report Card

If you work in a Development/Fundraising Department and have EVER been asked what your donor retention rate is - this is for you.
Amanda Mulder profile photo

Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
No photo available

Fundraising Report Card

  • It makes preparing fundraising reports super easy. I used to spend 6-8 hours preparing a board report and now it takes me 30 minutes... PLUS I can pull up the reports in real time during board meetings to allow board members to see the data presented in different ways or to answer questions on-the-spot.
  • It has metrics that I've never even thought to prepare - including some that always felt too complicated to prepare. Lifetime Donor Value, Donor Retention Rates, Lapsed Donors, Acquired Donors, Reactivated Donors - all broken down by giving segments.
  • I can customize Giving Segments. I work at a small non-profit - a major gift for us is different than a major gift for a larger organization. I can break up my data in the segments that make sense for my organization [and select colors that match our branding... you've never seen a happier Marketing Chair on your Board of Directors than when you give them a report that is properly branded for the organization. It's a small thing, but it doesn't take any extra work on my part.]
Amanda Mulder profile photo

Cons

Apricot by Social Solutions

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock profile photo

Fundraising Report Card

  • The only difficulty I have with Fundraising Report Card is that the integration with our CRM [Kindful] doesn't keep track of the unique ID that is exported to Fundraising Report Card [to maintain confidentiality]. So it takes a bit more work to identify which donor[s] fall into a category. For example, Fundraising Report Card will tell me that 3 major donors lapsed in the previous quarter - and I can export the Donor ID's from Fundraising Report Card, but those ID's don't mean anything in my CRM, so I can't directly see who those donors are to follow up. This is an issue with the integration specifically with Kindful.
Amanda Mulder profile photo

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo

Fundraising Report Card

No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo

Fundraising Report Card

No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo

Fundraising Report Card

No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo

Fundraising Report Card

No score
No answers yet
No answers on this topic

Alternatives Considered

Apricot by Social Solutions

I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Angela C. Brust-Balogun profile photo

Fundraising Report Card

No answers on this topic

Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher profile photo

Fundraising Report Card

  • While I don't think I can entirely quantify the ROI for Fundraising Report Card, it made it possible for us to make better decisions and set better goals. Before we had this tool, we either spent way to much time analyzing data in spreadsheets [trying desperately not to make mistakes] OR more often, made strategic decisions without the facts to back us up. Our fundraising efforts are much smarter than before, and we KNOW where are areas of concern lie.
  • We don't have to guess whether or not our strategies are working. We know.
Amanda Mulder profile photo

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    Fundraising Report Card

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Fundraising Report Card Editions & Modules

    Additional Pricing Details

    Add comparison