What users are saying about

APS

42 Ratings

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Top Rated
216 Ratings

APS

42 Ratings
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Score 7.4 out of 101

HotSchedules<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
216 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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Likelihood to Recommend

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

HotSchedules

Absolutely appropriate for restaurant workers. Less so for manufacturing, but it does gather the labor data effectively when everyone logs in properly.
Shannon Carpenter profile photo

Feature Rating Comparison

Human Resource Management

APS
8.5
HotSchedules
Employee demographic data
APS
9.4
HotSchedules
Employment history
APS
8.7
HotSchedules
Job profiles and administration
APS
8.3
HotSchedules
Workflow for transfers, promotions, pay raises, etc.
APS
8.2
HotSchedules
Organizational charting
APS
7.9
HotSchedules
Organization and location management
APS
8.4
HotSchedules
Compliance data (COBRA, OSHA, etc.)
APS
8.4
HotSchedules

Payroll Management

APS
8.5
HotSchedules
Pay calculation
APS
9.2
HotSchedules
Support for external payroll vendors
APS
5.7
HotSchedules
Benefit plan administration
APS
8.2
HotSchedules
Direct deposit files
APS
9.9
HotSchedules
Salary revision and increment management
APS
8.9
HotSchedules
Reimbursement management
APS
9.0
HotSchedules

Leave and Attendance Management

APS
8.7
HotSchedules
Approval workflow
APS
9.4
HotSchedules
Balance details
APS
8.2
HotSchedules
Annual carry-forward and encashment
APS
8.3
HotSchedules

Employee Self Service

APS
8.6
HotSchedules
View and generate pay and benefit information
APS
9.4
HotSchedules
Update personal information
APS
9.4
HotSchedules
View company policy documentation
APS
8.1
HotSchedules
Employee recognition
APS
7.6
HotSchedules
View job history
APS
8.6
HotSchedules

Asset Management

APS
8.0
HotSchedules
Tracking of all physical assets
APS
8.0
HotSchedules

HR Reporting

APS
8.4
HotSchedules
Report builder
APS
9.2
HotSchedules
Pre-built reports
APS
8.5
HotSchedules
Ability to combine HR data with external data
APS
7.4
HotSchedules

Onboarding

APS
9.0
HotSchedules
New hire portal
APS
9.3
HotSchedules
Manager tracking tools
APS
8.7
HotSchedules

Performance and Goals

APS
7.8
HotSchedules
Corporate goal setting
APS
8.1
HotSchedules
Individual goal setting
APS
8.2
HotSchedules
Line-of sight-visibility
APS
8.2
HotSchedules
Performance tracking
APS
6.9
HotSchedules

Performance Management

APS
8.0
HotSchedules
Performance plans
APS
7.9
HotSchedules
Performance improvement plans
APS
7.0
HotSchedules
Review status tracking
APS
8.4
HotSchedules
Review reminders
APS
8.3
HotSchedules
Multiple review frequency
APS
8.5
HotSchedules

Succession Planning

APS
5.0
HotSchedules
Create succession plans/pools
APS
5.0
HotSchedules
Candidate ranking
APS
5.0
HotSchedules

Recruiting / ATS

APS
8.8
HotSchedules
Job Requisition Management
APS
9.2
HotSchedules
Company Website Posting
APS
9.2
HotSchedules
Publish to Social Media
APS
9.2
HotSchedules
Job Search Site Posting
APS
8.8
HotSchedules
Duplicate Candidate Prevention
APS
7.6
HotSchedules
Applicant Tracking
APS
8.4
HotSchedules
Notifications and Alerts
APS
9.2
HotSchedules

Pros

  • CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
  • Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
  • Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
  • Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.
Lindsey Rosin profile photo
  • It is a great scheduling platform. As its main focus, it is easy to use for management and our staff.
  • It makes managing requests for our staff very easy and efficient. For managers, it is simple to manage these requests.
  • Its reporting features are great. It's always nice to be able to quickly pull a report outlining just the information you are looking for.
Taylor Weber profile photo

Cons

  • State by state rules - In a few states that we work in they have very strict rules on overtime, sick leave, etc and APS didn't have the time and attendance pre-configured correctly for these. Their development team has really worked with us to handle it but it just took a bit longer. Overall though they have been very upfront about it and have been able to make the necessary changes.
  • No scheduling - I think this is something in development right now but I know that other larger companies do have this capability. It would be great to have but it truly hasn't "hurt" our ability to do payroll.
Lindsey Rosin profile photo
  • The Time Clock feature could definitely use some help. We have to manually review each person's hours to make sure they didn't miss a punch. If we don't do this, it will manually clock them out at 4 am, in effect paying them for a very long day that they didn't work.
  • You should be able to copy and paste shifts when scheduling non-house shifts. Let's say I am scheduling for a special event and I need 10 servers in at 5 pm to serve, I have to manually enter all of those instead of being able to just schedule one and copy and paste it to everyone else.
  • When messaging, you should be able to respond to messages directly from your email like you can on Shift Note.
Taylor Weber profile photo

Likelihood to Renew

APS9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo
HotSchedules9.1
Based on 2 answers
Ease of use, efficiently creating and posting staff schedules.
Sawyer Harrison profile photo

Usability

APS9.5
Based on 4 answers
Very well streamlined, easy to understand, very intuitive
No photo available
HotSchedules7.7
Based on 7 answers
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Frank Jameson profile photo

Reliability and Availability

APS9.0
Based on 1 answer
I haven't had any outages
No photo available
No score
No answers yet
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Performance

APS9.0
Based on 1 answer
No photo available
No score
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Support

APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available
HotSchedules8.9
Based on 4 answers
HotSchedules Support is fast and VERY informative. I can generally solve any issue I have within 30 minutes or less. They are helpful and I do not have to go though MANY channels to a simple issue.
Frances (Franny) Spellman profile photo

In-Person Training

APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available
No score
No answers yet
No answers on this topic

Online Training

APS9.0
Based on 1 answer
We had great webinars.
No photo available
No score
No answers yet
No answers on this topic

Implementation

APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

All the other payroll systems were very complicated and had a lot of capabilities that were nto needed for an organization of our size. This made it difficult to use and confusing. APS covers all our needs and does so with ease of use and great support
John Bellini III profile photo
I believe HotSchedules is a premier tool for our businesses. Our last scheduler app did not provide the store log feature, where as HotSchedules provides all of the features that we need and MORE. Reports, Staff Journals, tracking task assignments, handling multiple time off requests. Best part, we still haven't used everything it provides.
Frank Jameson profile photo

Scalability

APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • Cost wise, APS is a great price. It has been very helpful in our Cost Center Development plan.
  • The cost has stayed the same over the past few years. Each year we add a new product.
Janet Fowler profile photo
  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Amanda Zelichowski profile photo

Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

HotSchedules

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details