44 Ratings
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Score 6.8 out of 101
Top Rated
60 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty profile photo

Feature Rating Comparison

CPQ

Apttus
5.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Quote sharing/sending
Apttus
6.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Product configuration
Apttus
5.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Configuration options
Apttus
6.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Pricing rules
Apttus
6.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Price adjustment
Apttus
5.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Purchase history and open contracts
Apttus
6.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Guided selling/Sales portal
Apttus
4.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
CPQ reporting & analytics
Apttus
4.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
CPQ-CRM integration
Apttus
7.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Attachments to quotes
Apttus
4.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Preview Dialer

Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.6
Contact preview
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Dialer-CRM integration
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.0
Call notes & tags
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Automatic call logging
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8

Core Dialer

Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7
Outbound dialing
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.1
Inbound routing
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Custom caller ID
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Click-to-call
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.3
Recorded voicemail drop
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Dialer contact import
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8
Campaign & list management
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4

Call Follow-up and Quality Assurance

Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Follow-up calls
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Dialer reporting & analytics
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.5
Dialer compliance
Apttus
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

Apttus

  • Apttus CPQ handles complex pricing rules with ease. We have tiered pricing, user based pricing, and quantity pricing discounts. Apttus CPQ allows us to easily provide correct pricing based on attributes of the sales rep, the customer and the product.
  • Apttus CPQ administration is easy compared to similar products. As a product available on the Force.com platform, we were able to cross train our Salesforce administrators and take on the additional administrative overhead without significantly increasing our sales operations team size.
  • Apttus CPQ is flexible. We are able to rapidly test and deploy new pricing models and offers using the Apttus model.
Jack Borland profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
No photo available

Cons

Apttus

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
No photo available

Likelihood to Renew

Apttus

Apttus 9.9
Based on 9 answers
It is critical to our sales process. We are not satisfied with all aspects of the product and have gone through many tough experiences with their PS, support, and PD teams -- but we're not unhappy enough to re-build what we're already built
Stryder Thompkins profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

Apttus

Apttus 8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison profile photo

Reliability and Availability

Apttus

Apttus 10.0
Based on 2 answers
As a native Salesforce.com app, it's up as long as Salesforce.com is running.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Support

Apttus

Apttus 8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Online Training

Apttus

Apttus 7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Implementation

Apttus

Apttus 1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Apttus

At the time of selection, we assessed other configuration tools to include Selectica and Big Machine. We decided on Apttus because of it configuration flexibility and the fact that it was built on the Salesforce.com platform. That allowed us to configure and customize for our specific use case. It also gave us other capabilities such as integration to the CRM and ability to generate reports and dashboards
King Ou profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
No photo available

Return on Investment

Apttus

  • I cannot speak to lead conversion because we used it solely for the CRM component. I did like the reporting functionality, which was very customizable, so if I wanted to know how many customers agreements were terminating 3 months out, I could run a report for that. This made our lives much better.
No photo available

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson profile photo

Pricing Details

Apttus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Apttus
6.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4

Likelihood to Renew

Apttus
9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Usability

Apttus
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Reliability and Availability

Apttus
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Performance

Apttus
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Support

Apttus
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Online Training

Apttus
7.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Implementation

Apttus
1.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

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