What users are saying about

AskNicely

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Top Rated
46 Ratings
3 Ratings

AskNicely

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Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.
Jim Ford profile photo

Delighted

For a small or medium business, Delighted will do everything needed for providing insightful Net Promoter Score data. Larger enterprises with more product lines might encounter issues segmenting data to get helpful results (Then again, larger businesses might have the staff/resources to manage this tool better). Overall, Delighted is the first name I'd drop if asked about NPS software.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Delighted
8.2
Survey templates
AskNicely
8.6
Delighted
Themes
AskNicely
7.8
Delighted
8.4
Custom logo/branding
AskNicely
8.3
Delighted
8.0

Survey Content

AskNicely
8.7
Delighted
Changes to live survey
AskNicely
8.9
Delighted
Question design help
AskNicely
8.7
Delighted
Multiple question types
AskNicely
8.4
Delighted

Survey Logic

AskNicely
7.9
Delighted
Survey logic flexibility
AskNicely
7.9
Delighted

Survey Reporting & Analytics

AskNicely
8.4
Delighted
7.5
Response tracking
AskNicely
8.9
Delighted
8.5
Data export
AskNicely
8.6
Delighted
6.6
Standard reports
AskNicely
8.4
Delighted
7.5
Custom reports
AskNicely
7.8
Delighted
Analytics
AskNicely
8.5
Delighted

Survey Administration & Security

AskNicely
8.8
Delighted
Access controls
AskNicely
8.9
Delighted
Compliance
AskNicely
8.7
Delighted

Survey Distribution

AskNicely
8.3
Delighted
9.0
Vendor-offered crowdsourcing
AskNicely
8.2
Delighted
Respondent restrictions
AskNicely
8.5
Delighted
9.0

Pros

  • Easily and accurately measure NPS
  • Amazingly easy to “close the loop” with customers who respond to the NPS question
  • Share results with entire organization
  • Capture customer verbatim for use in marketing material and employee training programs
Jim Ford profile photo
  • The user dashboard is exceptionally simple and easy to navigate.
  • The survey experience is sufficiently customizable but is mostly pre-configured and ready to use.
  • Customer support is remarkable. Very quick, thorough answers!
No photo available

Cons

  • I did have some trouble loading the CSV list of contacts and porting over certain fields. It was not as configurable as I was led to expect. For instance, I did not see default fields for site, state, zip code, etc.
  • I would like to see more customization with the design of the outreach, specifically in branding, background images, and layout/spacing.
  • I would also be interested to see more customization/options for automating the emails, specifically by time zone or grouping them throughout the day (instead of all queued up at the same time).
Art Taylor profile photo
  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
No photo available

Alternatives Considered

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor profile photo
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
No photo available

Return on Investment

  • Overall it's a really positive thing, our customers love the chance to rate us.
  • The team is motivated to keep their score high.
  • It allows us to demonstrate to the business that the team is doing a great job !
Jeremy McClure profile photo
  • Delighted increased visibility of our Net Promoter Score immediately. Huge win for the whole company.
  • A little expensive to get the advanced integrations we need.
  • The Slack integration helps key stakeholders stay informed about survey results in real time.
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details

Delighted

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Delighted Editions & Modules
Delighted
Edition
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.