What users are saying about

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Top Rated
46 Ratings

Delighted

2 Ratings

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Top Rated
46 Ratings
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Score 9 out of 101

Delighted

2 Ratings
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Score 7 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.
Jim Ford profile photo

Delighted

If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding. Our organization is focused on customer service and we use Delighted as a way of measuring our performance. The service is on the expensive side, so it might not be feasible for smaller companies or organizations. There are probably less expensive options out there with similar features.
Dave Becker profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Delighted
8.5
Survey templates
AskNicely
8.6
Delighted
Themes
AskNicely
7.8
Delighted
10.0
Custom logo/branding
AskNicely
8.3
Delighted
7.0

Survey Content

AskNicely
8.7
Delighted
Changes to live survey
AskNicely
8.9
Delighted
Question design help
AskNicely
8.7
Delighted
Multiple question types
AskNicely
8.4
Delighted

Survey Logic

AskNicely
7.9
Delighted
Survey logic flexibility
AskNicely
7.9
Delighted

Survey Reporting & Analytics

AskNicely
8.4
Delighted
7.3
Response tracking
AskNicely
8.9
Delighted
9.0
Data export
AskNicely
8.6
Delighted
5.0
Standard reports
AskNicely
8.4
Delighted
8.0
Custom reports
AskNicely
7.8
Delighted
Analytics
AskNicely
8.5
Delighted

Survey Administration & Security

AskNicely
8.8
Delighted
Access controls
AskNicely
8.9
Delighted
Compliance
AskNicely
8.7
Delighted

Survey Distribution

AskNicely
8.3
Delighted
9.0
Vendor-offered crowdsourcing
AskNicely
8.2
Delighted
Respondent restrictions
AskNicely
8.5
Delighted
9.0

Pros

  • AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
  • Results are clearly and logically displayed for rapid engagement.
  • We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
  • Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
  • The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.
Art Taylor profile photo
  • Customers are sent a survey via email, and they can answer and respond to the survey without leaving their email client. By allowing customers to respond without leaving their email client, they are much more likely to respond and that gives us a better pool of responses.
  • The survey sent by Delighted is short, to the point, and easy to understand; On a scale of 1-10 how likely are you to recommend (your business) to a friend or family member? Customers can choose to leave either only a rating, or a rating and response. This makes it quick to answer, and customers can give as much or as little feedback as they want, making it more convenient for them and making it more likely that they will respond.
  • You can filter responses, so that you can view particular segments of responses. You can also highlight certain words to create trends which you can monitor. This allows you to see when certain words or phrases are repeated frequently, potentially helping you to identify a common issue.
Dave Becker profile photo

Cons

  • Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
Jacob Pitcher profile photo
  • There doesn't seem to be an app for Delighted (at least on iPhone), so you need to log in to the site from a web browser. A mobile app would save a step and could allow you to get push notifications, which would be helpful.
  • Setting up Delighted surveys through SMS has been difficult for us. It might just be our CRM or website, but we haven't been able to enable this yet.
  • The service seems a little pricey. You pay by the amount of surveys you want to send out per month. For such a simple survey and reporting system (and I mean that in a good way) I would think the price should be lower.
Dave Becker profile photo

Alternatives Considered

AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly.
No photo available
Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker profile photo

Return on Investment

  • It's difficult to assess ROI on a tool but we really appreciate the feedback we get from our customers
Zuzanna Ostojska profile photo
  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
Dave Becker profile photo

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details

Delighted

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Delighted Editions & Modules
Delighted
Edition
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.