What users are saying about
13 Ratings
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Score 5.3 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
BroadSoft UC-One
High quality audio
AT&T Office@Hand
8.0
BroadSoft UC-One
High quality video
AT&T Office@Hand
8.0
BroadSoft UC-One
Low bandwidth requirements
AT&T Office@Hand
10.0
BroadSoft UC-One
Mobile support
AT&T Office@Hand
9.0
BroadSoft UC-One

Screen Sharing

AT&T Office@Hand
9.5
BroadSoft UC-One
Desktop sharing
AT&T Office@Hand
10.0
BroadSoft UC-One
Whiteboards
AT&T Office@Hand
9.0
BroadSoft UC-One

Online Meetings / Events

AT&T Office@Hand
9.6
BroadSoft UC-One
Calendar integration
AT&T Office@Hand
10.0
BroadSoft UC-One
Meeting initiation
AT&T Office@Hand
9.0
BroadSoft UC-One
Integrates with social media
AT&T Office@Hand
10.0
BroadSoft UC-One
Record meetings / events
AT&T Office@Hand
9.0
BroadSoft UC-One
Slideshows
AT&T Office@Hand
10.0
BroadSoft UC-One

Online Events Collaboration

AT&T Office@Hand
9.3
BroadSoft UC-One
Live chat
AT&T Office@Hand
9.0
BroadSoft UC-One
Audience polling
AT&T Office@Hand
10.0
BroadSoft UC-One
Q&A
AT&T Office@Hand
9.0
BroadSoft UC-One

Online Events Security

AT&T Office@Hand
9.7
BroadSoft UC-One
User authentication
AT&T Office@Hand
10.0
BroadSoft UC-One
Participant roles & permissions
AT&T Office@Hand
9.0
BroadSoft UC-One
Confidential attendee list
AT&T Office@Hand
10.0
BroadSoft UC-One

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
BroadSoft UC-One
8.0

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