What users are saying about
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Top Rated
1158 Ratings

Confluence

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Top Rated
1158 Ratings
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Score 8.1 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

WixAnswers.com

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
WixAnswers.com
Task Management
Confluence
7.9
WixAnswers.com
Gantt Charts
Confluence
7.9
WixAnswers.com
Scheduling
Confluence
7.2
WixAnswers.com
Workflow Automation
Confluence
7.9
WixAnswers.com
Mobile Access
Confluence
7.2
WixAnswers.com
Search
Confluence
7.8
WixAnswers.com
Visual planning tools
Confluence
7.8
WixAnswers.com

Communication

Confluence
8.0
WixAnswers.com
Chat
Confluence
6.4
WixAnswers.com
Notifications
Confluence
8.8
WixAnswers.com
Discussions
Confluence
8.0
WixAnswers.com
Surveys
Confluence
7.0
WixAnswers.com
Internal knowledgebase
Confluence
8.9
WixAnswers.com
Integrates with GoToMeeting
Confluence
6.0
WixAnswers.com
Integrates with Gmail and Google Hangouts
Confluence
9.3
WixAnswers.com
Integrates with Outlook
Confluence
9.6
WixAnswers.com

File Sharing & Management

Confluence
8.1
WixAnswers.com
Versioning
Confluence
8.7
WixAnswers.com
Video files
Confluence
7.6
WixAnswers.com
Audio files
Confluence
7.7
WixAnswers.com
Document collaboration
Confluence
8.6
WixAnswers.com
Access control
Confluence
8.7
WixAnswers.com
Advanced security features
Confluence
8.2
WixAnswers.com
Integrates with Google Drive
Confluence
7.8
WixAnswers.com
Device sync
Confluence
7.4
WixAnswers.com

Self Help Community

Confluence
WixAnswers.com
9.1
External knowledge base
Confluence
WixAnswers.com
9.1

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

WixAnswers.com

  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

WixAnswers.com

  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.7
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

WixAnswers.com

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

WixAnswers.com

  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

WixAnswers.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$80*

* per user, per month

WixAnswers.com Editions & Modules

Edition
Self Service$241
Multi-Channel$601
Unlimited$801
Call Center$561
  1. per agent / per month
Additional Pricing Details
Unlimited package ($80/month per user) includes all support channels in one platform. https://www.wixanswers.com/pricing

Rating Summary

Likelihood to Recommend

Confluence
8.4
WixAnswers.com
7.3

Likelihood to Renew

Confluence
9.5
WixAnswers.com

Usability

Confluence
8.5
WixAnswers.com

Reliability and Availability

Confluence
9.0
WixAnswers.com

Performance

Confluence
8.7
WixAnswers.com

Support Rating

Confluence
8.3
WixAnswers.com

Implementation Rating

Confluence
8.0
WixAnswers.com

Scalability

Confluence
8.0
WixAnswers.com

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