What users are saying about

Audiense vs Cool Tabs

Audiense
24 Ratings
Cool Tabs
50 Ratings

Audiense

24 Ratings
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Score 6 out of 100

Based on 24 reviews and ratings

Cool Tabs

50 Ratings
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Score 5.4 out of 100

Based on 50 reviews and ratings

Likelihood to Recommend

Audiense

SocialBro is appropriate in any company that wants to manage its community of followers effectively. It is an indispensable tool for any agency that wants to do a professional job in social media.

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Victor Manuel Gañan Fernandez | TrustRadius Reviewer
Victor Manuel Gañan Fernandez
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Cool Tabs

For startup companies, I think Cool Tabs is just right to get that initial customer view. It provides a good amount of basic resources and can really get decisions made if used correctly of course. Before diving into the product, I'd say have an idea of where you are going to target because it is not the best for Twitter.

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Duncan Hernandez | TrustRadius Reviewer
Duncan Hernandez
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Pros

Audiense

  • Provides Insights about your own influence
  • Provides insights on others influence and how to gain their following

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

  • It provides a wide range of settings options to your social media promotions.
  • Is easy to use for developing and managing promotions.
  • It offers an very complete tool to extract information about your promotions.
  • The support service is highly advisable: fast and adequate to satisfy users' needs.

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Estela Oya Costa | TrustRadius Reviewer
Estela Oya Costa
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Cons

Audiense

  • Could have a better UI. Sometimes confusing or hard to navigate.

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

  • Kind of expensive at $25 per month.
  • I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.

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Ashia Ackov | TrustRadius Reviewer
Ashia Ackov
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Likelihood to Renew

Audiense

Audiense 5.9
Based on 3 answers
SocialBro is the only tool I know of that lets me tie tweets to changes in followers.

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James Young | TrustRadius Reviewer
James Young
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Cool Tabs

Cool Tabs 7.8
Based on 7 answers
I have a good relationship with the customer service and I love to help them to promote their service.

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Marc Mañé Solé | TrustRadius Reviewer
Marc Mañé Solé
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Usability

Audiense

Audiense 8.0
Based on 1 answer
The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.

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James Young | TrustRadius Reviewer
James Young
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Cool Tabs

Cool Tabs 7.3
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Audiense

Audiense 8.0
Based on 2 answers
I have never had an issue.

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James Young | TrustRadius Reviewer
James Young
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Cool Tabs

No score
No answers yet
No answers on this topic

Performance

Audiense

Audiense 8.0
Based on 2 answers
I have never had an issue.

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James Young | TrustRadius Reviewer
James Young
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Cool Tabs

No score
No answers yet
No answers on this topic

Support Rating

Audiense

Audiense 9.5
Based on 4 answers
Any questions we had were promptly answered.

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

No score
No answers yet
No answers on this topic

Online Training

Audiense

Audiense 9.0
Based on 1 answer
Pretty simple to start using. Have to do some self-study to learn more advanced features

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

No score
No answers yet
No answers on this topic

Implementation Rating

Audiense

Audiense 9.5
Based on 4 answers
Just a plug and play online tool

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

No score
No answers yet
No answers on this topic

Alternatives Considered

Audiense

I chose SocialBro many years ago because I believed it was the first important and accessible tool for effective management of social media communities.

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Victor Manuel Gañan Fernandez | TrustRadius Reviewer
Victor Manuel Gañan Fernandez
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Cool Tabs

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.
However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Audiense

  • Increased employee effieciency
  • Better customer service
  • Better understanding of social media marketing techniques

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Anonymous | TrustRadius Reviewer
Verified User
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Cool Tabs

  • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
  • When the customer is engaged, they are more likely to share and or inquire about what we do.
  • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.

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Ashia Ackov | TrustRadius Reviewer
Ashia Ackov
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Screenshots

Audiense

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Pricing Details

Audiense

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Audiense Editions & Modules

Edition
Audience Insights$6961
Twitter Marketing (formerly Socialbro)$791
  1. per month (billed annually)
Additional Pricing Details
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Cool Tabs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49*

* per plan

Cool Tabs Editions & Modules

Edition
Gold$1991
Diamond with Unlimited Campaigns$4991
Diamond$3991
Stone$491
Diamond with Paths$4992
Diamond with Paths and Unlimited Campaigns$6992
  1. Per User per Month
  2. User per Month
Additional Pricing Details
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