Aventri (formerly etouches) vs Certain Event Automation Software

Likelihood to Recommend

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.

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Bill Reger

Webmaster

ATSNJNon-Profit Organization Management, 1001-5000 employees

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Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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Pros

User-friendly.
Mobile app syncs right from database, so no double work.

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Patrick Reilly, CMP

Meeting Planner

Pulmonary Hypertension AssociationHospital & Health Care, 11-50 employees

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Easy to use and create
Easy to pull reports once event has been sent to attendees
Great way to gather a lot of information

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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Cons

The transition to the new platform has taken some time to get everything functional, but they are working on it and update us regularly.
Reporting has vastly improved!
eSeating uses Flash which doesn't work on iPads... this can be a problem.

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Fran Rickenbach

President

Management Excellence, Inc.Non-Profit Organization Management, 1-10 employees

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Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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Support Rating

Aventri (formerly etouches) 8.0

Based on 2 answers

I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.

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Patrick Reilly, CMP

Meeting Planner

Pulmonary Hypertension AssociationHospital & Health Care, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Ffrankly we did not evaluate any other software before getting e-touches and I was not involved in that process, it was before my time. But there are alternatives available. They have improved their interface lately and that is a big positive change. But I recommend evaluating multiple options and selecting what best fits your needs.

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Verified User

Director in Information Technology

International Affairs Company, 201-500 employees

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My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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Return on Investment

Much more thorough reporting than previous provider.
The ability for long term goal creation based on the objectives evaluated post conference.

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Bill Reger

Webmaster

ATSNJNon-Profit Organization Management, 1001-5000 employees

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Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No