What users are saying about
1187 Ratings
9 Ratings
1187 Ratings
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Score 8.3 out of 100
9 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • Statuspage ranks higher in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
9.2

Statuspage

92%
Basecamp ranks higher in 10/16 features

Task Management

8.4
84%
115 Ratings
9.0
90%
1 Rating

Resource Management

7.9
79%
96 Ratings
N/A
0 Ratings

Gantt Charts

7.2
72%
39 Ratings
N/A
0 Ratings

Scheduling

8.0
80%
92 Ratings
10.0
100%
2 Ratings

Workflow Automation

6.7
67%
67 Ratings
8.0
80%
2 Ratings

Team Collaboration

8.6
86%
115 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.6
76%
48 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

7.8
78%
44 Ratings
N/A
0 Ratings

Document Management

7.8
78%
108 Ratings
N/A
0 Ratings

Email integration

8.0
80%
95 Ratings
N/A
0 Ratings

Mobile Access

8.5
85%
94 Ratings
10.0
100%
2 Ratings

Timesheet Tracking

7.3
73%
43 Ratings
N/A
0 Ratings

Change request and Case Management

7.3
73%
54 Ratings
N/A
0 Ratings

Budget and Expense Management

7.6
76%
39 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
9.0
90%
2 Ratings

Visual planning tools

N/A
0 Ratings
9.0
90%
2 Ratings

Professional Services Automation

7.7

Basecamp

77%

Statuspage

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

8.0
80%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
34 Ratings
N/A
0 Ratings

Integration with accounting software

7.8
78%
27 Ratings
N/A
0 Ratings

Communication

Basecamp

Feature Set Not Supported
N/A
8.0

Statuspage

80%
Statuspage ranks higher in 5/5 features

Chat

N/A
0 Ratings
10.0
100%
1 Rating

Notifications

N/A
0 Ratings
10.0
100%
3 Ratings

Discussions

N/A
0 Ratings
2.0
20%
1 Rating

Internal knowledgebase

N/A
0 Ratings
9.0
90%
1 Rating

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
9.0
90%
1 Rating

File Sharing & Management

Basecamp

Feature Set Not Supported
N/A
10.0

Statuspage

100%
Statuspage ranks higher in 2/2 features

Access control

N/A
0 Ratings
10.0
100%
2 Ratings

Advanced security features

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Statuspage is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.5

Basecamp

85%
141 Ratings
10.0

Statuspage

100%
3 Ratings

Likelihood to Renew

10.0

Basecamp

100%
26 Ratings

Statuspage

N/A
0 Ratings

Usability

7.8

Basecamp

78%
15 Ratings

Statuspage

N/A
0 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

Statuspage

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

Statuspage

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings
10.0

Statuspage

100%
2 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

Statuspage

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

Statuspage

N/A
0 Ratings

Configurability

8.0

Basecamp

80%
1 Rating

Statuspage

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
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Atlassian

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
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Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
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Atlassian

  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.
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Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
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Atlassian

  • I wish I had more ways to customize the layout.
  • I wish I could show custom date ranges when looking at historical up-time.
Read full review

Pricing Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Statuspage

Starting Price

$0

Editions & Modules

Statuspage editions and modules pricing
EditionModules
FreeFree1
Hobby292
Startup993
Business3994
Enterprise1,4995

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
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Atlassian

No answers on this topic

Usability

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
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Atlassian

No answers on this topic

Reliability and Availability

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
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Atlassian

No answers on this topic

Support Rating

Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
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Atlassian

Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
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Implementation Rating

Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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Atlassian

No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
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Atlassian

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
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Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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Atlassian

  • Helps organize communication to our clients during an incident.
  • Demonstrates our level of transparency to prospects.
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