What users are saying about
7 Ratings
81 Ratings
7 Ratings
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Score 8.4 out of 100
81 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Basware P2P

I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Basware P2P
NetSuite CRM
7.4
Customer data management / contact management
Basware P2P
NetSuite CRM
8.0
Workflow management
Basware P2P
NetSuite CRM
7.4
Territory management
Basware P2P
NetSuite CRM
7.8
Opportunity management
Basware P2P
NetSuite CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Basware P2P
NetSuite CRM
5.6
Contract management
Basware P2P
NetSuite CRM
6.2
Quote & order management
Basware P2P
NetSuite CRM
8.2
Interaction tracking
Basware P2P
NetSuite CRM
8.0
Channel / partner relationship management
Basware P2P
NetSuite CRM
7.0

Customer Service & Support

Basware P2P
NetSuite CRM
6.3
Case management
Basware P2P
NetSuite CRM
6.9
Call center management
Basware P2P
NetSuite CRM
5.5
Help desk management
Basware P2P
NetSuite CRM
6.5

Marketing Automation

Basware P2P
NetSuite CRM
8.6
Lead management
Basware P2P
NetSuite CRM
8.3
Email marketing
Basware P2P
NetSuite CRM
9.0

CRM Project Management

Basware P2P
NetSuite CRM
7.5
Task management
Basware P2P
NetSuite CRM
6.1
Billing and invoicing management
Basware P2P
NetSuite CRM
7.8
Reporting
Basware P2P
NetSuite CRM
8.5

CRM Reporting & Analytics

Basware P2P
NetSuite CRM
7.2
Forecasting
Basware P2P
NetSuite CRM
7.0
Pipeline visualization
Basware P2P
NetSuite CRM
7.0
Customizable reports
Basware P2P
NetSuite CRM
7.5

Customization

Basware P2P
NetSuite CRM
6.0
Custom fields
Basware P2P
NetSuite CRM
7.9
Custom objects
Basware P2P
NetSuite CRM
8.0
Scripting environment
Basware P2P
NetSuite CRM
5.1
API for custom integration
Basware P2P
NetSuite CRM
3.0

Security

Basware P2P
NetSuite CRM
8.0
Single sign-on capability
Basware P2P
NetSuite CRM
7.6
Role-based user permissions
Basware P2P
NetSuite CRM
8.4

Social CRM

Basware P2P
NetSuite CRM
6.9
Social data
Basware P2P
NetSuite CRM
7.0
Social engagement
Basware P2P
NetSuite CRM
6.9

Integrations with 3rd-party Software

Basware P2P
NetSuite CRM
5.0
Marketing automation
Basware P2P
NetSuite CRM
5.0
Compensation management
Basware P2P
NetSuite CRM
5.0

Platform

Basware P2P
NetSuite CRM
7.8
Mobile access
Basware P2P
NetSuite CRM
7.8

Pros

Basware P2P

  • It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites
  • The system is extremely easy to use as there are only a few steps required for complete processing of invoices
  • The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy
  • Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Basware P2P

  • Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
  • Sometimes but relatively rarely the program opens slowly.
  • In rare instances the program freezes and needs to be restarted.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Basware P2P

Basware P2P 5.4
Based on 5 answers
We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.
Umang Bhavsar | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Basware P2P

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 7.5
Based on 3 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

Basware P2P

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.0
Based on 6 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Basware P2P

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Basware P2P

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Basware P2P

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish
Iliana Anthimiades | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Basware P2P

  • faster processing of invoices due to short step process
  • it's user friendly so not much training is needed to use the system
  • templates and favorites decreases time spent
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Basware P2P

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basware P2P Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Basware P2P
8.0
NetSuite CRM
7.9

Likelihood to Renew

Basware P2P
5.4
NetSuite CRM
6.5

Usability

Basware P2P
NetSuite CRM
7.5

Support Rating

Basware P2P
NetSuite CRM
5.0

Online Training

Basware P2P
NetSuite CRM
6.7

Implementation Rating

Basware P2P
NetSuite CRM
5.9

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