64 Ratings
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Top Rated
41 Ratings
64 Ratings
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Score 8.2 out of 100

SAP Customer Data Solutions

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Top Rated
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Attribute Ratings

  • Bazaarvoice is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
  • SAP Customer Data Solutions is rated higher in 1 area: Likelihood to Recommend
  • Bazaarvoice and SAP Customer Data Solutions are tied in 1 area: Availability

Likelihood to Recommend

8.3

Bazaarvoice

83%
30 Ratings
8.4

SAP Customer Data Solutions

84%
28 Ratings

Likelihood to Renew

9.0

Bazaarvoice

90%
4 Ratings
8.4

SAP Customer Data Solutions

84%
7 Ratings

Usability

9.0

Bazaarvoice

90%
1 Rating
8.2

SAP Customer Data Solutions

82%
6 Ratings

Availability

9.0

Bazaarvoice

90%
2 Ratings
9.0

SAP Customer Data Solutions

90%
31 Ratings

Performance

Bazaarvoice

N/A
0 Ratings
8.4

SAP Customer Data Solutions

84%
12 Ratings

Support Rating

8.9

Bazaarvoice

89%
14 Ratings
8.6

SAP Customer Data Solutions

86%
14 Ratings

In-Person Training

Bazaarvoice

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
1 Rating

Online Training

Bazaarvoice

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
6 Ratings

Implementation Rating

9.0

Bazaarvoice

90%
3 Ratings
7.5

SAP Customer Data Solutions

75%
12 Ratings

Likelihood to Recommend

Bazaarvoice

Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
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SAP

SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
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Pros

Bazaarvoice

  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
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SAP

  • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
  • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
  • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
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Cons

Bazaarvoice

  • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
  • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
  • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
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SAP

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
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Pricing Details

Bazaarvoice

Starting Price

Editions & Modules

Bazaarvoice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Bazaarvoice

      We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
      Read full review

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
      Read full review

      Usability

      Bazaarvoice

      I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
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      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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      Reliability and Availability

      Bazaarvoice

      No answers on this topic

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
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      Performance

      Bazaarvoice

      No answers on this topic

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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      Support Rating

      Bazaarvoice

      The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
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      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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      Online Training

      Bazaarvoice

      No answers on this topic

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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      Implementation Rating

      Bazaarvoice

      Save time and energy by utilizing their implementation team!
      Read full review

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      Alternatives Considered

      Bazaarvoice

      Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
      Read full review

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
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      Return on Investment

      Bazaarvoice

      • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
      • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
      • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
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      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
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      Screenshots

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