25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Epsilon PeopleCloud (Agility Harmony) ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

9.5

Benchmark Email

95%
10.0

Epsilon PeopleCloud (Agility Harmony)

100%
Benchmark Email ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
6 Ratings
N/A
0 Ratings

Dynamic content

10.0
100%
6 Ratings
10.0
100%
1 Rating

Ability to test dynamic content

9.3
93%
4 Ratings
10.0
100%
1 Rating

Landing pages

10.0
100%
4 Ratings
N/A
0 Ratings

A/B testing

10.0
100%
6 Ratings
10.0
100%
1 Rating

Mobile optimization

10.0
100%
7 Ratings
10.0
100%
1 Rating

Email deliverability reporting

10.0
100%
11 Ratings
10.0
100%
2 Ratings

List management

10.0
100%
7 Ratings
N/A
0 Ratings

Triggered drip sequences

8.2
82%
4 Ratings
10.0
100%
1 Rating

Reporting & Analytics

8.3

Benchmark Email

83%
10.0

Epsilon PeopleCloud (Agility Harmony)

100%
Epsilon PeopleCloud (Agility Harmony) ranks higher in 3/3 features

Dashboards

7.6
76%
6 Ratings
10.0
100%
1 Rating

Standard reports

10.0
100%
7 Ratings
10.0
100%
1 Rating

Custom reports

7.2
72%
3 Ratings
10.0
100%
1 Rating

Pre-Send Testing

10.0

Benchmark Email

100%

Epsilon PeopleCloud (Agility Harmony)

Feature Set Not Supported
N/A
Benchmark Email ranks higher in 2/2 features

Inbox Display

10.0
100%
1 Rating
N/A
0 Ratings

Email Previews

10.0
100%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Benchmark Email and Epsilon PeopleCloud (Agility Harmony) are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Benchmark Email

70%
7 Ratings
7.0

Epsilon PeopleCloud (Agility Harmony)

70%
1 Rating

Likelihood to Renew

8.0

Benchmark Email

80%
1 Rating

Epsilon PeopleCloud (Agility Harmony)

N/A
0 Ratings

Likelihood to Recommend

BenchmarkONE

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Read full review

Epsilon

Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
Read full review

Pros

BenchmarkONE

  • 2,000 contact list space available with no time limit to those who can't upgrade.
  • The AB Testing feature helps to improve the performance of your emails by experimenting with different content and send times to determine what works best. Thus great emailing objectives are easier to achieve.
  • There is a feature where website and email engagement trigger an automatic email series. For example, the automatic flow of a subscriber from a leads list to a customer list upon making a purchase is awesome.
Read full review

Epsilon

  • Fairly intuitive if you have previous experience with high-end email tools.
  • The training opportunities are good - they offer both online and/or live training.
  • The support we receive is very good.
  • The reporting feature is good - a lot of detailed information.
Read full review

Cons

BenchmarkONE

  • List maintenance -- navigating multiple lists is a cumbersome activity.
  • Analytics about user engagement could be better. It's not super robust, especially if you're used to Google Analytics.
  • Customer support is kind of slow to get back to us.
Read full review

Epsilon

  • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
  • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
  • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
  • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
Read full review

Pricing Details

Benchmark Email

Starting Price

$0 per month

Editions & Modules

Benchmark Email editions and modules pricing
EditionModules
ProStarting at $131
EnterpriseCustom2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Epsilon PeopleCloud (Agility Harmony)

Starting Price

Editions & Modules

Epsilon PeopleCloud (Agility Harmony) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    BenchmarkONE

    I stated this plenty of times in my previous responses but we moved to Benchmark from Mad Mimi. Mad Mimi's feature set is extremely basic and only suited for start-ups or very small businesses. Benchmark provides enough customization to take the next step in your email marketing program. It's also fairly affordable
    Read full review

    Epsilon

    While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
    Read full review

    Return on Investment

    BenchmarkONE

    • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
    Read full review

    Epsilon

    • Increased email production = more communication to customers.
    • Better reporting = determine areas for improvement or scale up efforts.
    • Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
    Read full review

    Screenshots

    Add comparison