Birdeye vs. Conte.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.3 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
$299
per month
Conte.ai
Score 1.1 out of 10
N/A
Conte.ai (formerly Contenive, or Postoplan) is a web-service that maintains the whole lifecycle of running social media profiles for businesses of various sizes and in all industries. Conte.ai's objective is to liberate company owners from the whole content production process, not just administration concerns. The solution helps to free company owners from the complexities involved with managing social media profiles.Conte.ai aims for the golden mean between manual labor and…
$39
28 days per account
Pricing
BirdeyeConte.ai
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
Conte.ai
€299/4 weeks 3 posts per week to 1 social media profile of your choice + €69 for each additional profile
Offerings
Pricing Offerings
BirdeyeConte.ai
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BirdeyeConte.ai
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BirdeyeConte.ai
Publishing
Comparison of Publishing features of Product A and Product B
Birdeye
-
Ratings
Conte.ai
3.5
1 Ratings
79% below category average
Content planning and scheduling00 Ratings6.01 Ratings
Content optimization00 Ratings1.01 Ratings
Account management
Comparison of Account management features of Product A and Product B
Birdeye
-
Ratings
Conte.ai
5.0
1 Ratings
46% below category average
Mobile access00 Ratings5.01 Ratings
Best Alternatives
BirdeyeConte.ai
Small Businesses
Yext
Yext
Score 8.9 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeConte.ai
Likelihood to Recommend
7.8
(166 ratings)
1.0
(1 ratings)
Likelihood to Renew
9.0
(3 ratings)
-
(0 ratings)
Usability
9.3
(78 ratings)
1.0
(1 ratings)
Support Rating
8.2
(69 ratings)
1.0
(1 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeConte.ai
Likelihood to Recommend
Birdeye
For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.
Read full review
Conte.ai
I do not recommend Conte.ai and give them an one.
Read full review
Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
Read full review
Conte.ai
No answers on this topic
Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
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Conte.ai
  • Conte.ai's customer service team
  • Conte.ai needs to build trust for major networks like Facebook
Read full review
Likelihood to Renew
Birdeye
I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.
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Conte.ai
No answers on this topic
Usability
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
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Conte.ai
I do not feel Conte.ai is usable, so I give them a rating of one
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Support Rating
Birdeye
Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.
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Conte.ai
I give them a one because I feel that Conte.ai's customer service is inadequate. When trying to find a solution, they say they will give me additional posts as compensation instead of a refund.
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Implementation Rating
Birdeye
Let Birdeye do what they do
Read full review
Conte.ai
No answers on this topic
Alternatives Considered
Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
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Conte.ai
No answers on this topic
Return on Investment
Birdeye
  • SEO has increased due to online rep increasing
  • Review count has come up significantly due to having a platform that helps
  • The system puts reviews and where they are coming from into perspective to try and obtain more in other ways
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Conte.ai
  • Negative ROI: I have lost business because of Conte.ai's broken system
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ScreenShots

Birdeye Screenshots

Screenshot of Birdeye’s local business listing management tool, used to show up everywhere customers search for improved SEO and a better rank.Screenshot of a visualization of the customer experience. This helps to understand the performance of every customer interaction and touch point with actionable reports.Screenshot of Birdeye Insights AI, part of the BirdAI platform, which uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth.Screenshot of Birdeye’s AI-powered review generation, management, and reporting platform.Screenshot of Birdeye Social, which is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance from a single dashboard.

Conte.ai Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of