BirdEye is an Innovator in Reputation Management
November 30, 2018

BirdEye is an Innovator in Reputation Management

Aaron Metzger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BirdEye

BirdEye is changing the game with reputation management. By providing business owners the ability to overcome issues, acquire positive reviews, and work more effectively with their clients and customers, BirdEye is making both businesses and customers better.

Currently I have clients I have enrolled in BirdEye and I work with clients that have enrolled in BirdEye. It's always a pleasure to show my clients such immediate results in gathering reviews and getting more SEM traffic due to high ratings.
  • Reputation Management has never been better. By providing Gated Reviews, businesses can help catch bad customer experiences before the reviews hit the internet, giving the company a chance to fix any problems and win customers for life.
  • Easy-to-Integrate code displays your reviews on your website, and the schema markup helps those reviews to pass stars into Google. Win Win for SEO and SEM.
  • Citation management is an included piece of the pie, which also helps local businesses to make sure local clients can find them and see their reviews easily
  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
2 - There are only 2 people in my business, but we both see and interact with all the businesses we're currently running BirdEye for. This includes sending over negative reviews for service, in-depth reporting, and tracking conversions utilizing BirdEye integrations.
  • My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
  • The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
  • Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.
There really isn't anyone doing what BirdEye does. There are other Reputation Management agencies that have account managers and much higher retainers. BirdEye automates the process like nobody else, and that's why they're growing so quickly.
I work with over 100 dermatology, chiropractor, and dental offices, and local businesses that utilize BirdEye as their only reputation management platform. I recommend any new clients that are not currently utilizing the platform to definitely do so, because stars get sales.