What users are saying about
Top Rated
136 Ratings
This review does not include a rating.
Top Rated
136 Ratings
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Score 8.5 out of 100
This review does not include a rating.

Feature Set Ratings

    Endpoint Security

    8.8

    Bitdefender GravityZone

    88%

    Webroot BrightCloud

    Feature Set Not Supported
    N/A
    Bitdefender GravityZone ranks higher in 7/7 features

    Anti-Exploit Technology

    9.1
    91%
    54 Ratings
    N/A
    0 Ratings

    Endpoint Detection and Response (EDR)

    9.1
    91%
    53 Ratings
    N/A
    0 Ratings

    Centralized Management

    9.0
    90%
    58 Ratings
    N/A
    0 Ratings

    Hybrid Deployment Support

    7.8
    78%
    36 Ratings
    N/A
    0 Ratings

    Infection Remediation

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Vulnerability Management

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Malware Detection

    9.4
    94%
    58 Ratings
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      8.4

      Bitdefender GravityZone

      84%
      67 Ratings

      Webroot BrightCloud

      N/A
      0 Ratings

      Likelihood to Renew

      9.0

      Bitdefender GravityZone

      90%
      1 Rating

      Webroot BrightCloud

      N/A
      0 Ratings

      Usability

      7.3

      Bitdefender GravityZone

      73%
      2 Ratings

      Webroot BrightCloud

      N/A
      0 Ratings

      Support Rating

      6.3

      Bitdefender GravityZone

      63%
      88 Ratings

      Webroot BrightCloud

      N/A
      0 Ratings

      Likelihood to Recommend

      Bitdefender

      It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.
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      Webroot

      No answers on this topic

      Pros

      Bitdefender

      • Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
      • The cloud-based console provides for easy computer management and deployment.
      • Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
      • Computers can be grouped into different categories, with different policies automatically deployed to each category.
      • Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
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      Webroot

      No answers on this topic

      Cons

      Bitdefender

      • Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
      • The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
      • Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
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      Webroot

      No answers on this topic

      Pricing Details

      Bitdefender GravityZone

      Starting Price

      Editions & Modules

      Bitdefender GravityZone editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Webroot BrightCloud

        Starting Price

        Editions & Modules

        Webroot BrightCloud editions and modules pricing
        EditionModules

        Footnotes

          Offerings

          Free Trial
          Free/Freemium Version
          Premium Consulting/Integration Services

          Entry-level set up fee?

          No setup fee

          Additional Details

          Likelihood to Renew

          Bitdefender

          It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
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          Webroot

          No answers on this topic

          Usability

          Bitdefender

          The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.
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          Webroot

          No answers on this topic

          Support Rating

          Bitdefender

          Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
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          Webroot

          No answers on this topic

          Alternatives Considered

          Bitdefender

          We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
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          Webroot

          No answers on this topic

          Return on Investment

          Bitdefender

          • The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
          • We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
          • Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
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          Webroot

          No answers on this topic

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