BMC Helix Remedyforce vs. Desk365
BMC Helix Remedyforce vs. Desk365
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
Desk365 | N/A | Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well. Desk365 is free for up to 3 active agents. With Desk365, users can:… | N/A |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Helix Remedyforce | Desk365 | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Remedyforce | Desk365 | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | Desk365 | |
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Likelihood to Recommend | 9.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | Desk365 | |
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Likelihood to Recommend | BMC Software Inc. | Desk365 No answers on this topic |
Pros | BMC Software Inc. | Desk365 No answers on this topic |
Cons | BMC Software Inc. | Desk365 No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Desk365 No answers on this topic |
Support Rating | BMC Software Inc. | Desk365 No answers on this topic |
Implementation Rating | BMC Software Inc. | Desk365 No answers on this topic |
Alternatives Considered | BMC Software Inc. | Desk365 No answers on this topic |
Return on Investment | BMC Software Inc. | Desk365 No answers on this topic |
ScreenShots | BMC Helix Remedyforce Screenshots |