BoldDesk vs. ConnectWise PSA
BoldDesk vs. ConnectWise PSA
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | ConnectWise PSA | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | ConnectWise PSA | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | ConnectWise PSA | |
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Likelihood to Recommend | - (0 ratings) | 2.3 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (25 ratings) |
Usability | - (0 ratings) | 7.4 (25 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 1.0 (7 ratings) |
Support Rating | - (0 ratings) | 4.5 (20 ratings) |
Online Training | - (0 ratings) | 5.0 (8 ratings) |
Implementation Rating | - (0 ratings) | 1.0 (5 ratings) |
Configurability | - (0 ratings) | 1.0 (1 ratings) |
Ease of integration | - (0 ratings) | 1.0 (2 ratings) |
Product Scalability | - (0 ratings) | 1.0 (7 ratings) |
Vendor post-sale | - (0 ratings) | 1.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
BoldDesk | ConnectWise PSA | |
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Likelihood to Recommend | Syncfusion No answers on this topic | ConnectWise |
Pros | Syncfusion No answers on this topic | ConnectWise |
Cons | Syncfusion No answers on this topic | ConnectWise |
Likelihood to Renew | Syncfusion No answers on this topic | ConnectWise |
Usability | Syncfusion No answers on this topic | ConnectWise |
Reliability and Availability | Syncfusion No answers on this topic | ConnectWise |
Performance | Syncfusion No answers on this topic | ConnectWise |
Support Rating | Syncfusion No answers on this topic | ConnectWise |
Online Training | Syncfusion No answers on this topic | ConnectWise |
Implementation Rating | Syncfusion No answers on this topic | ConnectWise |
Alternatives Considered | Syncfusion No answers on this topic | ConnectWise |
Scalability | Syncfusion No answers on this topic | ConnectWise |
Return on Investment | Syncfusion No answers on this topic | ConnectWise |
ScreenShots | BoldDesk Screenshots | ConnectWise PSA Screenshots |