Brand Embassy (discontinued) vs. Khoros Care
Brand Embassy (discontinued) vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Brand Embassy (discontinued) | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Khoros Care | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros |
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Top Cons |
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Brand Embassy (discontinued) | Khoros Care | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Khoros Care | |
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Likelihood to Recommend | 2.0 (12 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | 7.6 (77 ratings) |
Usability | 1.0 (1 ratings) | 6.5 (8 ratings) |
Availability | 8.2 (1 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | 3.0 (4 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Brand Embassy (discontinued) | Khoros Care | |
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Likelihood to Recommend | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Pros | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Cons | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Usability | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Discontinued Products No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Discontinued Products No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Discontinued Products No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Discontinued Products No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
Scalability | Discontinued Products No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Discontinued Products | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Brand Embassy (discontinued) Screenshots | Khoros Care Screenshots |