BrowserStack vs Optimal Workshop | TrustRadius

What users are saying about

Score 9 out of 10

Based on 82 reviews and ratings

Score 8.2 out of 10

Based on 13 reviews and ratings

Pros

It shows a true representation of how a website will look on a mobile device.
BrowserStack has a good variety of devices and browsers for us to test on.
It's easy to access BrowserStack from anywhere that I have Internet access.
I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.

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Verified User

Team Lead in Professional Services

Computer Software Company, 201-500 employees

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Cardsort.
Tree tests.
Recruitment.

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Verified User

Paraprofessional in Corporate

Consumer Services Company, 1001-5000 employees

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Cons

It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.

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Verified User

Employee in Information Technology

Computer Software Company, 11-50 employees

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The recruitment panelists are not professional, nor do they take the tasks seriously. You are going to get a lot of bad data.
They are HQ'd outside the US and must have a small team because the customer service is the absolute WORST I've experienced in their industry.
They pride themselves on documentation, but when they fail to document something they blame the customer for the mistake.
There are way too many limitations with the tool after you launch, limited integrations, and poor survey questionnaire options. The tool itself is far too basic for most sites, especially B2B.

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Verified User

Employee in Corporate

E-Learning Company, 501-1000 employees

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Likelihood to Renew

BrowserStack 10.0

Based on 6 answers

It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.

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Owner

Eric Karkovack Web Design ServicesInternet, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

BrowserStack 9.3

Based on 16 answers

BrowserStack has a clean and simple to use interface. I like that it has a "straight to the point" type feel to it. I don't log in and wonder where I need to go to do what I need to do. I'm able to log in and quickly begin my testing process of issues and then get out and get back to the client/reader.

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Verified User

Manager in Customer Service

Publishing Company, 11-50 employees

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Optimal Workshop 10.0

Based on 1 answer

Excellent and easy platform to use. Easy to onboard new members of the team.Easy to set up tests and follow number of participants performing the test.Easy to plug into other platforms to record participants. Excellent reporting. Easy to share reports with stakeholders. Easy to recruit through platform, however the quality of participants can be better.

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Verified User

Paraprofessional in Corporate

Consumer Services Company, 1001-5000 employees

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Support Rating

BrowserStack 8.5

Based on 16 answers

I sound like a broken record, but there's not too many negatives to say about BrowserStack. With so many devices nowadays, it's ESSENTIAL to our business to view/test on all browsers to provide the very best customer service. The up-to-date releases always guarantees that the product is supported with any "updates" from any browser or device.

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Verified User

Administrator in Quality Assurance

Non-Profit Organization Management Company, 10,001+ employees

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Optimal Workshop 6.4

Based on 3 answers

The support has been good. No complaints. I have not needed to contact support more than 1-2 times when I was first getting set up, because the tools work well and are pretty straight forward. They do have good documentation

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Verified User

Manager in Marketing

E-Learning Company, 5001-10,000 employees

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Alternatives Considered

Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. It proved useful for basic use at the free price level and for large team use at the higher price level.

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Senior QA Engineer

BlueModusInternet, 11-50 employees

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Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package

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Meredith Walter

Web Analyst

Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees

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Return on Investment

Browserstack has provided us with a quick solution to cross browser compatibility testing at a low cost.
Direct impact on ROI is difficult to judge compared to the past, when there were no reliable options for testing across numerous platforms.
We had to pull back on our userbase when costs went too high for each individual to access the platform simultaneously.

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Nick Jastrebski

Project Coordinator

Miles TechnologiesInformation Technology and Services, 51-200 employees

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Optimal Workshop has had a positive impact on investigating information architecture on several websites.
Optimal Workshop has helped investigated the labeling on several websites.
Optimal Workshop has also support in the investigation of UX in navigations.

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Sarah O'Donnell

UX & CRO Executive

Epiphany SearchMarketing and Advertising, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BrowserStack Editions & Modules

Edition

Live - Desktop	$29¹
Live - Desktop & Mobile	$39¹
Live - Team Plans	Contact sales team
Automate Pro	$129³
Automate Mobile	$199³
Enterprise	Contact sales team
Percy - Free	$0⁵
Percy - Professional	$99⁶
Percy - Enterprise	Contact sales team
App Live	$29⁸
App Automate	$199⁸

per user/per month
per user/per month
per month
per user/per month
per user/per month

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Optimal Workshop Editions & Modules

—

Additional Pricing Details

—

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