What users are saying about
82 Ratings
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Top Rated
629 Ratings
82 Ratings
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Score 7.1 out of 100

Wrike

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Top Rated
629 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Project Management

    Bugzilla

    Feature Set Not Supported
    N/A
    7.8

    Wrike

    78%
    Wrike ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.0
    90%
    234 Ratings

    Resource Management

    N/A
    0 Ratings
    8.0
    80%
    198 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.1
    81%
    202 Ratings

    Scheduling

    N/A
    0 Ratings
    7.9
    79%
    216 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.5
    75%
    193 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.7
    87%
    231 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.6
    76%
    133 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.9
    79%
    118 Ratings

    Document Management

    N/A
    0 Ratings
    6.9
    69%
    198 Ratings

    Email integration

    N/A
    0 Ratings
    7.4
    74%
    194 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.4
    74%
    195 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.8
    78%
    109 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.8
    68%
    87 Ratings

    Professional Services Automation

    Bugzilla

    Feature Set Not Supported
    N/A
    7.5

    Wrike

    75%
    Wrike ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Invoicing

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    7.4
    74%
    84 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    46 Ratings

    Attribute Ratings

    • Bugzilla is rated higher in 7 areas: Likelihood to Recommend, Usability, In-Person Training, Implementation Rating, Configurability, Ease of integration, Product Scalability
    • Wrike is rated higher in 6 areas: Likelihood to Renew, Availability, Performance, Support Rating, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    8.8

    Bugzilla

    88%
    20 Ratings
    8.6

    Wrike

    86%
    268 Ratings

    Likelihood to Renew

    6.0

    Bugzilla

    60%
    10 Ratings
    8.8

    Wrike

    88%
    64 Ratings

    Usability

    9.0

    Bugzilla

    90%
    3 Ratings
    8.8

    Wrike

    88%
    33 Ratings

    Availability

    9.0

    Bugzilla

    90%
    6 Ratings
    9.1

    Wrike

    91%
    18 Ratings

    Performance

    8.0

    Bugzilla

    80%
    4 Ratings
    8.2

    Wrike

    82%
    10 Ratings

    Support Rating

    5.1

    Bugzilla

    51%
    6 Ratings
    8.8

    Wrike

    88%
    95 Ratings

    In-Person Training

    9.0

    Bugzilla

    90%
    1 Rating
    8.2

    Wrike

    82%
    2 Ratings

    Online Training

    Bugzilla

    N/A
    0 Ratings
    7.6

    Wrike

    76%
    6 Ratings

    Implementation Rating

    8.0

    Bugzilla

    80%
    4 Ratings
    7.5

    Wrike

    75%
    22 Ratings

    Configurability

    9.0

    Bugzilla

    90%
    1 Rating
    8.2

    Wrike

    82%
    2 Ratings

    Ease of integration

    9.0

    Bugzilla

    90%
    1 Rating
    8.2

    Wrike

    82%
    1 Rating

    Product Scalability

    9.0

    Bugzilla

    90%
    1 Rating
    7.7

    Wrike

    77%
    2 Ratings

    Vendor post-sale

    7.0

    Bugzilla

    70%
    1 Rating
    9.1

    Wrike

    91%
    1 Rating

    Vendor pre-sale

    8.0

    Bugzilla

    80%
    1 Rating
    8.2

    Wrike

    82%
    1 Rating

    Likelihood to Recommend

    Open Source

    Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
    Read full review

    Wrike

    Wrike is great! One piece that is really nice is the ability to customize the views - so if you have team members who want to see a spreadsheet of tasks (like Smartsheet), or someone who just wants a basic list (like Asana), or wants a Gantt chart, or kanban board (like Trello), or if they want to prioritize by dragging (like Jira) - Wrike does all of this. I don't think Wrike is as suited for dev teams as Jira, or if all your entire team wants is just a list of tasks. But for anything else, I would say Wrike is one of the best, if not the best, options.
    Read full review

    Pros

    Open Source

    • Open source! No license fee involved, no limit to the number of licenses.
    • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
    • Includes all the core features/fields that are needed to log a software bug/issue.
    • Multiple attachments are possible, supports various formats.
    • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
    Read full review

    Wrike

    • Task assigning to colleagues
    • Good overview about resources and resource management
    • All projects and tasks in one place - good overview for upper management and portfolio management
    • With a self-set-up workflow for tasks and projects, Wrike can be configured very well to the company processes
    Read full review

    Cons

    Open Source

    • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
    • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
    Read full review

    Wrike

    • Navigating through the system with new features is awful. If you happen to miss the hundreds of updates, then you are at a loss for how to perform routine tasks.
    • Signed up for the course for Silver Certification and still is a nightmare to navigate- it messed up my login credentials, and I'm still not able to access the course.
    Read full review

    Pricing Details

    Bugzilla

    Starting Price

    Editions & Modules

    Bugzilla editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Wrike

      Starting Price

      $9.8 per month per user

      Editions & Modules

      Wrike editions and modules pricing
      EditionModules
      Wrike Free$01
      Wrike Business$24.82
      Wrike EnterpriseRequest a quote3
      Wrike Team$9.84
      PinnacleRequest a quote5

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user
      4. per month per user
      5. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Every premium plan begins with a 14-day trial period.

      Pricing

      Likelihood to Renew

      Open Source

      For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
      Read full review

      Wrike

      Wrike has been a perfect tool for us. We love every aspect of it. The product, the support, and the community are great! We actually are renewing this month and look forward to many, many years ahead. Wrike provides updates every week. There are improvements and new enhancements all the time. Just when you didn't think it could be better, a new enhancement is added!
      Read full review

      Usability

      Open Source

      This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
      Read full review

      Wrike

      Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
      Read full review

      Reliability and Availability

      Open Source

      I used it.
      Read full review

      Wrike

      Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
      Read full review

      Performance

      Open Source

      I like this rating.
      Read full review

      Wrike

      For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
      Read full review

      Support Rating

      Open Source

      Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
      Read full review

      Wrike

      Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
      Read full review

      In-Person Training

      Open Source

      I know it.
      Read full review

      Wrike

      We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
      Read full review

      Online Training

      Open Source

      No answers on this topic

      Wrike

      Decent training for individuals, but would have been better to be trained as a working group together. the individual training runs through each part of the program with some hands on experience, but the program is meant to help groups work better together and get work done better as well
      Read full review

      Implementation Rating

      Open Source

      Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
      Read full review

      Wrike

      I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
      Read full review

      Alternatives Considered

      Open Source

      Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
      Read full review

      Wrike

      Asana seemed pretty comparable to Wrike, and the decision ultimately came down to pricing. On the other hand, Monday has been something our team has been considering for a while, which would also be a cut in cost and significantly more simple (geared toward smaller teams). We're currently still using Wrike since we're in a year-long contract and because we now have a lot of internal infrastructure in Wrike.
      Read full review

      Scalability

      Open Source

      I used it
      Read full review

      Wrike

      Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
      Read full review

      Return on Investment

      Open Source

      • Unification of toolset (one tool for managing software development defects and customer escalations)
      • User appreciation for ease of use in finding interrelated issues amongst different product areas
      • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
      Read full review

      Wrike

      • Wrike has good reporting tools that let team leaders see at a glance what everyone on the team is working on and what the status of the project is.
      • The interactive Gantt chart is one of Wrike's best features. It has dynamic timelines that show an overview of the project's progress, including the full work scope and any dependencies. It also has a critical path analysis, can work on more than one project at once, and can import files from MS Project.
      • Two-factor authentication is a very important tool for online safety.
      Read full review

      Screenshots

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