What users are saying about
81 Ratings
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Top Rated
516 Ratings
81 Ratings
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Score 7.8 out of 100

Wrike

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Top Rated
516 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Bugzilla

Bugzilla is one of the best elements of email promotion because
it is inconceivable as they answer addresses quickly and it gives varieties of
arrangements to follow up also this CRM is receptive and it can be modified
to fit all ventures and requirements.
Lisa-jess Brown | TrustRadius Reviewer

Wrike

Wrike is great for collaborating as a team. With Wrike, we are able to operate like a well-oiled machine and hit our deadlines on our creatives. It works beautifully for creating marketing materials and keeping the team tied to deadlines. I would not suggest using this for approvals for people outside the core team- it is really easy to mess something up as there are a lot of buttons, and it is not very intuitive if you are not used to the platform. We have also used Wrike as a way to send 'tickets' to our IT team. They are able to triage requests based on the date they come in, and we are able to see the progress along the way.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bugzilla
Wrike
7.7
Task Management
Bugzilla
Wrike
8.8
Resource Management
Bugzilla
Wrike
7.9
Gantt Charts
Bugzilla
Wrike
8.0
Scheduling
Bugzilla
Wrike
7.7
Workflow Automation
Bugzilla
Wrike
7.4
Team Collaboration
Bugzilla
Wrike
8.6
Support for Agile Methodology
Bugzilla
Wrike
7.8
Support for Waterfall Methodology
Bugzilla
Wrike
7.9
Document Management
Bugzilla
Wrike
6.7
Email integration
Bugzilla
Wrike
7.6
Mobile Access
Bugzilla
Wrike
7.4
Timesheet Tracking
Bugzilla
Wrike
7.3
Change request and Case Management
Bugzilla
Wrike
7.7
Budget and Expense Management
Bugzilla
Wrike
6.6

Professional Services Automation

Bugzilla
Wrike
7.4
Quotes/estimates
Bugzilla
Wrike
8.2
Invoicing
Bugzilla
Wrike
7.3
Project & financial reporting
Bugzilla
Wrike
6.7
Integration with accounting software
Bugzilla
Wrike
7.2

Pros

Bugzilla

  • Bugzilla is easy to use and access
  • Bug search criteria is very efficent
  • Renaming and saving each bug search thread is useful
  • The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful
Anonymous | TrustRadius Reviewer

Wrike

  • Wrike has many added features which are great like the MS Outlook feature with task function is very effective and at the same time is efficient too
  • Wrike has some really nice, interesting and innovative theming options which are great for all businesses if you want to customize and personalize your brand according to your needs.
  • Wrike has some great usability which comes so handy for people who are inexperienced and lack some basic expertise regarding the software.
Omer Yaqoob | TrustRadius Reviewer

Cons

Bugzilla

  • Dashboard - If a landing page with a graphical display was available for use by management, that would help a lot.
  • Customizing - Need more flexibility with customizing fields (renaming, adding etc).
  • Workflow - If we could have templates that could be followed by various projects (which is how organizations work), that would encourage more project teams to adopt usage of Bugzilla.
  • Add/Filter Enhancements or Requirements - Often times an enhancement is logged that is not a bug, but this cannot be distinguished easily. Provide option to log not just a bug, but also Enhancements or Requirements.
Anwar Mohammed, PMP | TrustRadius Reviewer

Wrike

  • It would be ideal if due dates could be set at the collaborator level. This seriously hindered our small organization and was a reason to look at other companies.
  • Reviewing HTML emails in Wrike is not possible through the app. You have to use a web browser.
Terin Walters | TrustRadius Reviewer

Likelihood to Renew

Bugzilla

Bugzilla 6.0
Based on 11 answers
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
Tom Printy | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 57 answers
After implementing Wrike, it was immediately clear that the business could not return to a "before" state. Efficiency and collaboration improved tenfold, and the time spent on project management was fractioned. It enabled us to improve processes throughout the entire company, from sales and marketing, to design, to operations, and enabled the seamless integration of outside contractors which allowed us to scale easily to meet demand.
Andrea Hester | TrustRadius Reviewer

Usability

Bugzilla

Bugzilla 8.0
Based on 4 answers
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 32 answers
Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
Alisha Aschmann | TrustRadius Reviewer

Reliability and Availability

Bugzilla

Bugzilla 9.0
Based on 3 answers
Shailesh Patel | TrustRadius Reviewer

Wrike

Wrike 9.1
Based on 18 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Bugzilla

Bugzilla 8.0
Based on 2 answers
I like this rating.
Shailesh Patel | TrustRadius Reviewer

Wrike

Wrike 8.2
Based on 10 answers
For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
Anonymous | TrustRadius Reviewer

Support Rating

Bugzilla

Bugzilla 8.0
Based on 4 answers
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
Josh Zapin | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 92 answers
Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
Stephanie A. Wilson, MBA | TrustRadius Reviewer

In-Person Training

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

Wrike

Wrike 8.2
Based on 2 answers
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Anonymous | TrustRadius Reviewer

Online Training

Bugzilla

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 4 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Bugzilla

Bugzilla 8.0
Based on 3 answers
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.3
Based on 21 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Bugzilla

Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
Suhas Kashyap RR | TrustRadius Reviewer

Wrike

We switched to Asana because of the project managers. They wanted more robust capabilities and reporting. As an end-user, it has taken me a couple of years to come to appreciate the power. I still think Asana is more intuitive and user-friendly but I really appreciate the power and scale that Wrike provides.
Anonymous | TrustRadius Reviewer

Scalability

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

Wrike

Wrike 7.7
Based on 2 answers
Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
Anonymous | TrustRadius Reviewer

Return on Investment

Bugzilla

  • It is great bug repository where all the bugs are kept with proper status
  • It has good report of bugs where you can filter bugs release wise, status wise
  • Email notification is one of the feature where you get the alert if any bug is posted or status is changed
Ramandeep singh | TrustRadius Reviewer

Wrike

  • Wrike decreased the time spend managing tasks and projects by roughly 40%, allowing me to have much more time for other projects. And, there are ways to improve efficiency even more - if we fully used them, it would save probably 60% of project management time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bugzilla

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bugzilla Editions & Modules

Additional Pricing Details

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. none
  2. per 5 users/month
  3. none
  4. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period.

Rating Summary

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