Calabrio Teleopti WFM vs. Khoros Care
Calabrio Teleopti WFM vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Calabrio Teleopti WFM | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Khoros Care | |
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Top Pros |
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Top Cons |
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Calabrio Teleopti WFM | Khoros Care | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Khoros Care | |
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Likelihood to Recommend | 9.1 (9 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | 9.0 (1 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Calabrio Teleopti WFM | Khoros Care | |
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Likelihood to Recommend | Calabrio | Khoros (Formerly Spredfast + Lithium) |
Pros | Calabrio | Khoros (Formerly Spredfast + Lithium) |
Cons | Calabrio | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Calabrio | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Calabrio | Khoros (Formerly Spredfast + Lithium) |
Scalability | Calabrio No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Calabrio | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |