Likelihood to Recommend Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
Noah Miller Healthcare Technology Leader at Johnson & Johnson
Read full review Pros : Enterprise-wide visibility to contingent worker headcount. Automated process improves cycle times, reduces manual processes. It's best for customers who already have SAP Ecosystem. Provides a seamless integration to the Clients backend SAP system. Provides advance notification of solution upgrades, patches, and revisions, especially as it relates to cloud hosted solutions. An environment secured against security violations and threats. Cons : Need a good technical and integration with right skillset. The challenge of having a good clean source of Master data. Invoice processing integration and mapping with ERP/SAP needs more improvement. Needs more improvement on cloud based help from user training point of vie. Read full review Pros Schedule management is intuitive and easy to follow The ability for agents to request and swap shifts works well Agent tools for viewing schedules and requests is user friendly Read full review Contingent labor process, starting from the job posting to final candidate onboarding Supplier and Customer collaboration options in the system Configuration options for customers Management of service delivery and service contract setups Option to establish a true end-to-end process (from source2contract to final payment) Erika Thier Category Manager External Workforce Management
Read full review Cons System uptime. We use their cloud solution and unfortunately there's been a number of outages. PTO management, could use more features like waitlisting, time off canceling and offline management Read full review The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another. I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example. Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates. Read full review Likelihood to Renew Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
Read full review Usability It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
Read full review Alternatives Considered I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
Read full review Great SAP system to use on multiple project data protection and preparation of clear reports and financial analytics gathering the SAP solution is effective. Through the platform, all our project documents are easy to access and upload, and to manage activities and project assets allocated via the platform are excellent.
Read full review Return on Investment They must work to update the characteristics of the integrated items so that they can be better in general based on user demand. In general, the software is very easy to use and offers a wide range of working functions. Noah Miller Healthcare Technology Leader at Johnson & Johnson
Read full review Fieldglass has returned significant RoI in terms of reduced rates, reduced number of suppliers and reduced numbers of workers. Fieldglass has simplified and automated the non-employee processes for managers creating more capacity for them to focus on more added value work. Fieldglass has helped reduce the risk and exposure to non-compliant suppliers and spend. Read full review ScreenShots SAP Fieldglass Screenshots