Calabrio Teleopti WFM vs. Verint Monet
Calabrio Teleopti WFM vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Calabrio Teleopti WFM | Verint Monet | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Verint Monet | |
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Top Cons |
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Calabrio Teleopti WFM | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Verint Workforce Management Score 8.6 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Verint Monet | |
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Likelihood to Recommend | 9.1 (9 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | 9.0 (1 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Calabrio Teleopti WFM | Verint Monet | |
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Likelihood to Recommend | Calabrio | Verint |
Pros | Calabrio | Verint |
Cons | Calabrio | Verint |
Likelihood to Renew | Calabrio No answers on this topic | Verint |
Usability | Calabrio | Verint |
Support Rating | Calabrio No answers on this topic | Verint |
Alternatives Considered | Calabrio | Verint |
Return on Investment | Calabrio | Verint |
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