What users are saying about
44 Ratings
37 Ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Likelihood to Recommend

CATS ATS

I don't know how appropriate it'd be for large organizations with very large recruiting teams - cost per license might not make sense after a certain point. For small/medium sized businesses, it's absolutely worth a look. It's very affordable, super-easy to use, highly configurable, and set up is an breeze. Knowledge base is decent, and support is generally OK, though it's not necessarily a strength. The product team is engaged with the user community to crowdsource suggestions for updates/improvements and allows users to vote on others ideas that are appealing. Search functionality is solid and documents are instantly indexed as far as I can tell - I've never noticed any delay. It'll push postings out to various free job boards and you can customize to push out to pay boards as well. It will integrate to certain HRIS packages, so if that's of interest, making sure yours is on the supported list would be important. Data backup is super easy and would likely make changing to another ATS down the road pretty simple if the need arises.
Randall Kooistra | TrustRadius Reviewer

SmartSearch

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

CATS ATS
8.3
SmartSearch
3.7
Job Requisition Management
CATS ATS
8.0
SmartSearch
5.3
Company Website Posting
CATS ATS
8.0
SmartSearch
6.2
Publish to Social Media
CATS ATS
10.0
SmartSearch
1.6
Job Search Site Posting
CATS ATS
10.0
SmartSearch
1.7
Customized Application Form
CATS ATS
10.0
SmartSearch
1.7
Resume Management
CATS ATS
10.0
SmartSearch
6.3
Duplicate Candidate Prevention
CATS ATS
7.5
SmartSearch
1.6
Candidate Search
CATS ATS
8.0
SmartSearch
1.7
Applicant Tracking
CATS ATS
8.0
SmartSearch
7.1
Collaboration
CATS ATS
7.0
SmartSearch
8.4
Task Creation and Delegation
CATS ATS
10.0
SmartSearch
1.5
Email Templates
CATS ATS
10.0
SmartSearch
7.1
User Permissions
CATS ATS
7.0
SmartSearch
1.7
Notifications and Alerts
CATS ATS
4.0
SmartSearch
1.6
Reporting
CATS ATS
7.0
SmartSearch
1.6

Pros

CATS ATS

  • Custom fields for all entities of any data type let's you track what you care about. Also customizable workflow with triggers can save a ton of time in automating processes and also ensuring steps aren't missed/established processes and protocols are adhered to.
  • Support is extremely responsive, knowledgeable and committed to resolving any issue.
  • Integrations with LinkedIn, job boards etc. is a big time saver and helps bring it all to one place.
Anonymous | TrustRadius Reviewer

SmartSearch

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
David Stafford | TrustRadius Reviewer

Cons

CATS ATS

  • Reporting has improved over the years but could still be better. It is what I would call "semi-customizable" in terms of what I can generate a report on, but would like full customization capability.
  • Mobile access is OK but not slick. Usually I don't need mobile access but every once in a while I'm out somewhere, need to grab something out of CATS and I can get it but I think there's a good opportunity to make it better.
Dave Murry | TrustRadius Reviewer

SmartSearch

  • SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
  • Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
  • SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
  • SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CATS ATS

CATS ATS 8.4
Based on 10 answers
Our company has been using it and enjoying the benefits for a few years now. Its a perfect system for our end goal of finding the best candidate effectively and being able to track and write reports on our progress.
Caitlin Hostetter | TrustRadius Reviewer

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Usability

CATS ATS

CATS ATS 2.7
Based on 1 answer
not recruiter friendly. workflow is not good
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 7.7
Based on 10 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Reliability and Availability

CATS ATS

CATS ATS 9.1
Based on 2 answers
No answer on this topic is available.

SmartSearch

SmartSearch 10.0
Based on 3 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Support Rating

CATS ATS

CATS ATS 4.5
Based on 1 answer
I've had mixed results with asking for support. Sometimes they gave a quick answer and sometimes my emails were never responded to. Some responses were a single word.
Bill Branstetter | TrustRadius Reviewer

SmartSearch

SmartSearch 7.0
Based on 9 answers
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Debbie Personette | TrustRadius Reviewer

Implementation Rating

CATS ATS

CATS ATS 9.1
Based on 1 answer
This is an incredibly easy system to implement. There is no hardware or software required, it's entirely SaaS based. Compared to other systems I've implemented, it's breathtaking. Customization can all be done directly in the tool, there is no need for any involvement of consultants and most of the information you cannot figure out intuitively is covered in the knowledge base
Randall Kooistra | TrustRadius Reviewer

SmartSearch

SmartSearch 6.0
Based on 5 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CATS ATS

I find CATS ATS easier to use then Salesforce, on the recruitment side. It's hard to create pipelines like you can in CATS ATS. I, however, have used other customized ATS using Microsoft Access. I have used HRConnect which was developed by a firm I worked for using MS Access. It which was a great tracking and reporting tool. It logged calls out, calls in, length of calls, job orders, candidate submissions and tracked all the status automatically.
Ashley Thompson | TrustRadius Reviewer

SmartSearch

Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Anonymous | TrustRadius Reviewer

Return on Investment

CATS ATS

  • We were able to reduce the amount of time we spent posting to various job boards by more than 75%.
  • We were able to reduce the time it takes to find, engage, submit and ultimately hire candidates.
  • We were able to recoup the entire cost of the tool within less than 2 months.
LeQuay Marsh, MHCS, TAS, ECRE | TrustRadius Reviewer

SmartSearch

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.
Travis Medley | TrustRadius Reviewer

Screenshots

Pricing Details

CATS ATS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CATS ATS Editions & Modules

Edition
Monthly Pro Plan$991
Annual Pro Plan$691
  1. per user, per month
Additional Pricing Details
Please visit the CATS pricing page to compare plans and features

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartSearch Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CATS ATS
8.0
SmartSearch
1.7

Likelihood to Renew

CATS ATS
8.4
SmartSearch
3.0

Usability

CATS ATS
2.7
SmartSearch
7.7

Reliability and Availability

CATS ATS
9.1
SmartSearch
10.0

Performance

CATS ATS
5.9
SmartSearch

Support Rating

CATS ATS
4.5
SmartSearch
7.0

Implementation Rating

CATS ATS
9.1
SmartSearch
6.0

Add comparison