CATS ATS vs SmartSearch

• Custom fields for all entities of any data type let's you track what you care about. Also customizable workflow with triggers can save a ton of time in automating processes and also ensuring steps aren't missed/established processes and protocols are adhered to.
• Support is extremely responsive, knowledgeable and committed to resolving any issue.
• Integrations with LinkedIn, job boards etc. is a big time saver and helps bring it all to one place.

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• The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
• The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
• Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.

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• Reporting has improved over the years but could still be better. It is what I would call "semi-customizable" in terms of what I can generate a report on, but would like full customization capability.
• Mobile access is OK but not slick. Usually I don't need mobile access but every once in a while I'm out somewhere, need to grab something out of CATS and I can get it but I think there's a good opportunity to make it better.

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• SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
• Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
• SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
• SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.

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• We were able to reduce the amount of time we spent posting to various job boards by more than 75%.
• We were able to reduce the time it takes to find, engage, submit and ultimately hire candidates.
• We were able to recoup the entire cost of the tool within less than 2 months.

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• That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
• They are a business partner and do their very best to help us succeed.

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