CATS ATS vs SmartSearch ATS

• Simple to implement, SaaS based tool that needs no in-house IT support or resources
• Customizable reports, labels, fields, applications
• Affordable
• No long term contract, month-to-month with ability to cancel anytime
• Data backups are simple
• Email directly from the candidate record with response coming into Outlook is easy to configure and creates record and updates status automatically

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• The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
• The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
• Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.

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• I would like to see either an integration with a robust reporting tool that would allow me to design my own custom reports with a data export or more built-in reporting options.
• Mobile app is currently mostly just a look-up tool. I would like it to have the ability to do more - add tasks, update pipelines, etc.

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• SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
• Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
• SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
• SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.

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• We went from Excel spreadsheets to using CATS so honestly anything would be an improvement. But CATS has saved tremendous time on an on-going basis in terms of managing the career portal automatically.
• Being able to log email conversations with the click of a button from Outlook right into CATS has been a time-saver and also has helped numerous times in providing better follow-through to candidates and providing better tracking of candidate interactions and what they have previously said (or not).

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• That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
• They are a business partner and do their very best to help us succeed.

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