What users are saying about
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198 Ratings
2 Ratings
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Score 10 out of 100

Paychex Flex

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198 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CenterPoint Payroll

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
Anonymous | TrustRadius Reviewer

Paychex Flex

We're a small company and I'm not an HR person. So, the app is great for things I do regularly, like view and print payroll reports, update staff changes (address, etc). The user interface is good and intuitive on the payroll section, so I can usually find what I need quickly, without needing to contact the payroll specialist and wait for a response. It's also a very good place to find information, especially the payroll section. (the 401 section also has good information but isn't as intuitive to use) For me, it's less appropriate for things that involve legal or tax issues, because I don't know all the rules and I'm afraid I'll enter something incorrectly. For example, how to classify employees and how to set up withholding taxes. I like having a professional payroll specialist to help with those.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CenterPoint Payroll
10.0
Paychex Flex
6.8
Pay calculation
CenterPoint Payroll
10.0
Paychex Flex
7.5
Benefit plan administration
CenterPoint Payroll
10.0
Paychex Flex
6.9
Direct deposit files
CenterPoint Payroll
10.0
Paychex Flex
7.6
Salary revision and increment management
CenterPoint Payroll
10.0
Paychex Flex
6.9
Reimbursement management
CenterPoint Payroll
10.0
Paychex Flex
6.6
Off-cycle/On-Demand payment
CenterPoint Payroll
Paychex Flex
5.3

Human Resource Management

CenterPoint Payroll
Paychex Flex
6.1
Employee demographic data
CenterPoint Payroll
Paychex Flex
7.7
Employment history
CenterPoint Payroll
Paychex Flex
6.8
Job profiles and administration
CenterPoint Payroll
Paychex Flex
6.8
Workflow for transfers, promotions, pay raises, etc.
CenterPoint Payroll
Paychex Flex
6.5
Organizational charting
CenterPoint Payroll
Paychex Flex
1.0
Organization and location management
CenterPoint Payroll
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
CenterPoint Payroll
Paychex Flex
6.8

Leave and Attendance Management

CenterPoint Payroll
Paychex Flex
6.9
Approval workflow
CenterPoint Payroll
Paychex Flex
6.7
Balance details
CenterPoint Payroll
Paychex Flex
7.2
Annual carry-forward and encashment
CenterPoint Payroll
Paychex Flex
6.8

Employee Self Service

CenterPoint Payroll
Paychex Flex
7.3
View and generate pay and benefit information
CenterPoint Payroll
Paychex Flex
7.6
Update personal information
CenterPoint Payroll
Paychex Flex
7.1
View company policy documentation
CenterPoint Payroll
Paychex Flex
7.3
View job history
CenterPoint Payroll
Paychex Flex
7.1

Asset Management

CenterPoint Payroll
Paychex Flex
6.4
Tracking of all physical assets
CenterPoint Payroll
Paychex Flex
6.4

HR Reporting

CenterPoint Payroll
Paychex Flex
6.0
Report builder
CenterPoint Payroll
Paychex Flex
6.1
Pre-built reports
CenterPoint Payroll
Paychex Flex
6.5
Ability to combine HR data with external data
CenterPoint Payroll
Paychex Flex
5.5

Onboarding

CenterPoint Payroll
Paychex Flex
7.0
New hire portal
CenterPoint Payroll
Paychex Flex
7.1
Manager tracking tools
CenterPoint Payroll
Paychex Flex
7.0

Recruiting / ATS

CenterPoint Payroll
Paychex Flex
6.4
Job Requisition Management
CenterPoint Payroll
Paychex Flex
6.5
Company Website Posting
CenterPoint Payroll
Paychex Flex
6.5
Publish to Social Media
CenterPoint Payroll
Paychex Flex
8.2
Job Search Site Posting
CenterPoint Payroll
Paychex Flex
5.7
Duplicate Candidate Prevention
CenterPoint Payroll
Paychex Flex
5.9
Applicant Tracking
CenterPoint Payroll
Paychex Flex
5.8
Notifications and Alerts
CenterPoint Payroll
Paychex Flex
6.4

Pros

CenterPoint Payroll

  • Customization options to meet your company's payroll needs.
  • Excellent customer service and tech support.
  • Logical and easy-to-use user interface.
  • Ability to customize reports and exports.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Michael Lade | TrustRadius Reviewer

Cons

CenterPoint Payroll

  • Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex has been in the process of migrating time and attendance into Paychex Flex for some time now. I am looking forward to this migration!
  • I would like to have more reports that are customizable and that could be downloaded into Excel.
  • I really wish they had a magic button I could push so my supervisors would approve time off requests as they come in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 7 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.9
Based on 49 answers
I really like most of Flex’s features and how it helps with all aspects of payroll. The only downside for me are finding reports. I’m not an accountant. I don’t know the names for some of the payroll reports that are generated. It is difficult to know where to look, or what to look for. And the formats for the reports are difficult to read.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

CenterPoint Payroll

CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.8
Based on 78 answers
If they had a better-organized system and customer service they could receive a rating. They will get back to you and assist but sometimes it can be slow. They also nickel and dime you on things, although this is understood as they are a company and do need to be profitable. Their higher rating is for the ease of time punch-ins, general payroll options, and functionality as well as having a fairly decent app for the iPhone.
Craig West | TrustRadius Reviewer

Online Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 5 answers
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CenterPoint Payroll

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
Anonymous | TrustRadius Reviewer

Paychex Flex

Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it comes at a hefty price.
Anonymous | TrustRadius Reviewer

Scalability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 3 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

CenterPoint Payroll

  • CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
  • Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • We are a privately owned company owned by investment firms. Their main goal is to make money. Because of that, we put money toward the resources we need and try to keep other costs low elsewhere. This happens to be one of those places. It isn't that finding the perfect payroll software is our goal, but finding something that works for our needs and is cost effective. If that is the case, then yes, this meets all of our needs. It certainly doesn't negatively impact our business.
Anonymous | TrustRadius Reviewer

Screenshots

CenterPoint Payroll

Pricing Details

CenterPoint Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CenterPoint Payroll Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CenterPoint Payroll
10.0
Paychex Flex
7.2

Likelihood to Renew

CenterPoint Payroll
Paychex Flex
9.1

Usability

CenterPoint Payroll
Paychex Flex
7.9

Reliability and Availability

CenterPoint Payroll
Paychex Flex
9.1

Performance

CenterPoint Payroll
Paychex Flex
9.1

Support Rating

CenterPoint Payroll
10.0
Paychex Flex
7.8

Online Training

CenterPoint Payroll
Paychex Flex
8.2

Implementation Rating

CenterPoint Payroll
Paychex Flex
8.8

Scalability

CenterPoint Payroll
Paychex Flex
8.8

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