What users are saying about
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Top Rated
317 Ratings
2 Ratings
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Score 10 out of 100

Paychex Flex

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Top Rated
317 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • CenterPoint Payroll ranks higher in 1 feature set: Payroll Management

Payroll Management

10.0

CenterPoint Payroll

100%
8.2

Paychex Flex

82%
CenterPoint Payroll ranks higher in 5/6 features

Pay calculation

10.0
100%
1 Rating
8.7
87%
170 Ratings

Benefit plan administration

10.0
100%
1 Rating
8.3
83%
103 Ratings

Direct deposit files

10.0
100%
1 Rating
8.8
88%
167 Ratings

Salary revision and increment management

10.0
100%
1 Rating
8.4
84%
121 Ratings

Reimbursement management

10.0
100%
1 Rating
7.4
74%
68 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
7.4
74%
82 Ratings

Human Resource Management

CenterPoint Payroll

Feature Set Not Supported
N/A
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.6
86%
124 Ratings

Employment history

N/A
0 Ratings
8.2
82%
139 Ratings

Job profiles and administration

N/A
0 Ratings
8.2
82%
94 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
7.9
79%
97 Ratings

Organizational charting

N/A
0 Ratings
1.0
10%
1 Rating

Organization and location management

N/A
0 Ratings
7.8
78%
93 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.0
80%
90 Ratings

Leave and Attendance Management

CenterPoint Payroll

Feature Set Not Supported
N/A
7.9

Paychex Flex

79%
Paychex Flex ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
7.9
79%
71 Ratings

Balance details

N/A
0 Ratings
7.9
79%
89 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
8.0
80%
74 Ratings

Employee Self Service

CenterPoint Payroll

Feature Set Not Supported
N/A
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 4/4 features

View and generate pay and benefit information

N/A
0 Ratings
8.5
85%
144 Ratings

Update personal information

N/A
0 Ratings
8.5
85%
150 Ratings

View company policy documentation

N/A
0 Ratings
7.8
78%
69 Ratings

View job history

N/A
0 Ratings
8.1
81%
100 Ratings

Asset Management

CenterPoint Payroll

Feature Set Not Supported
N/A
8.0

Paychex Flex

80%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
8.0
80%
27 Ratings

HR Reporting

CenterPoint Payroll

Feature Set Not Supported
N/A
7.5

Paychex Flex

75%
Paychex Flex ranks higher in 3/3 features

Report builder

N/A
0 Ratings
7.5
75%
95 Ratings

Pre-built reports

N/A
0 Ratings
7.8
78%
103 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
7.2
72%
59 Ratings

Onboarding

CenterPoint Payroll

Feature Set Not Supported
N/A
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
8.3
83%
93 Ratings

Manager tracking tools

N/A
0 Ratings
8.0
80%
64 Ratings

Recruiting / ATS

CenterPoint Payroll

Feature Set Not Supported
N/A
7.4

Paychex Flex

74%
Paychex Flex ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.2
72%
25 Ratings

Company Website Posting

N/A
0 Ratings
7.5
75%
24 Ratings

Publish to Social Media

N/A
0 Ratings
7.5
75%
18 Ratings

Job Search Site Posting

N/A
0 Ratings
7.2
72%
24 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.2
72%
20 Ratings

Applicant Tracking

N/A
0 Ratings
7.3
73%
24 Ratings

Notifications and Alerts

N/A
0 Ratings
7.6
76%
38 Ratings

Attribute Ratings

  • CenterPoint Payroll is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

CenterPoint Payroll

100%
1 Rating
8.0

Paychex Flex

80%
184 Ratings

Likelihood to Renew

CenterPoint Payroll

N/A
0 Ratings
7.7

Paychex Flex

77%
15 Ratings

Usability

CenterPoint Payroll

N/A
0 Ratings
8.2

Paychex Flex

82%
131 Ratings

Availability

CenterPoint Payroll

N/A
0 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

CenterPoint Payroll

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

10.0

CenterPoint Payroll

100%
2 Ratings
8.1

Paychex Flex

81%
160 Ratings

Online Training

CenterPoint Payroll

N/A
0 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

CenterPoint Payroll

N/A
0 Ratings
8.6

Paychex Flex

86%
8 Ratings

Product Scalability

CenterPoint Payroll

N/A
0 Ratings
8.2

Paychex Flex

82%
6 Ratings

Likelihood to Recommend

CenterPoint Payroll

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
Anonymous | TrustRadius Reviewer

Paychex Flex

Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Anonymous | TrustRadius Reviewer

Pros

CenterPoint Payroll

  • Customization options to meet your company's payroll needs.
  • Excellent customer service and tech support.
  • Logical and easy-to-use user interface.
  • Ability to customize reports and exports.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

CenterPoint Payroll

  • Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Pricing Details

CenterPoint Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CenterPoint Payroll Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Likelihood to Renew

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.7
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Heather Bala | TrustRadius Reviewer

Reliability and Availability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

CenterPoint Payroll

CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Lonnie deMarco | TrustRadius Reviewer

Online Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

CenterPoint Payroll

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Luann Honerkamp | TrustRadius Reviewer

Scalability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

CenterPoint Payroll

  • CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
  • Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

Screenshots

CenterPoint Payroll

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