CentralReach vs. Epic MyChart

For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.

Incentivized

While not perfect, it is one of the easier-to-use electronic health record systems that I have used thus far.

Incentivized

• CentralReach is easy to use once you get fully trained.
• CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
• CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

Incentivized

• Collecting payments for bills
• Providing patient data for analysis
• Continuous updates of their UI
• Integrating different tools like virtual visits, SmartExam

Incentivized

• Scheduling module has its limitations
• Instant Chat is not robust
• The App is terrible!!

Incentivized

• Slow communication form for private messaging, could add a live chat feature option.
• Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
• Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.

Incentivized

It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking

Incentivized

The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.

Incentivized

More market share, so people are more used to Epic MyChart.

Incentivized

• CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
• CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
• Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.

Incentivized

• It allows me to better decision about my health
• It allows me to show my medical records to friends and family that are in the medical field
• Makes it easy to have one location for all medical records

Incentivized