Chargebee Retention vs. Freshsuccess
Chargebee Retention vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chargebee Retention | N/A | Chargebee Retention (previously Brightback, acquired by Chargebee in early 2022) enables businesses to customize cancellation experiences with offers geared towards continuing the customer relationship and allows businesses to evaluate personalized retention-magnet strategies to minimize voluntary churn and strengthen customer lifetime value. | N/A | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
Chargebee Retention | Freshsuccess | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Chargebee Retention | Freshsuccess | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Chargebee Retention | Freshsuccess | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chargebee Retention | Freshsuccess | |
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Likelihood to Recommend | - (0 ratings) | 6.3 (6 ratings) |
Chargebee Retention | Freshsuccess | |
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Likelihood to Recommend | Chargebee Inc No answers on this topic | Freshworks Inc |
Pros | Chargebee Inc No answers on this topic | Freshworks Inc |
Cons | Chargebee Inc No answers on this topic | Freshworks Inc |
Alternatives Considered | Chargebee Inc No answers on this topic | Freshworks Inc |
Return on Investment | Chargebee Inc No answers on this topic | Freshworks Inc |
ScreenShots | Freshsuccess Screenshots |