Keen, a Chargify company vs Zoho Analytics

• It has been great for configuring and representing data trends for our own company as well as our clients.
• It is very helpful for viewing and understanding trends within our own datasets without being too overwhelming
• The user interface is very streamlined and doesn't take too long to learn so there isn't a lot of time wasted.

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• Very good bang for the buck, especially if you pre-handle your data before uploading so you're not reliant on the Zoho SQL syntax of raw tables and have fewer, wider rows.
• Reasonable assortment of chart types.
• Usable design surface, especially for a fully web based system.
• Reasonably intuitive organization of content types.
• Nice handling of aggregation functions.

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• Cost is a little much for something we could do in house, given, it would take us much longer
• Would be better to be more compatible with other analytical software
• Could improve on code editing capabilities

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• Reports was challenging to understand initially and some of their documents were out of date so importing did not work.
• It would be nice if the importing instructions were a little more clear for the layman as not all businesses can have an IT department or the like to set up software like this.
• Due to insufficient descriptions, it can be unclear as to what a report is describing or displaying to you.

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• Despite the high monthly cost, there has still been positive ROI because it has helped us save time and not have to spend all the time creating the data and charts from scratch for our reports.
• Have not had as much success with another BI application, so definitely a positive ROI.

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