Keen, a Chargify company vs Zoho Analytics Formerly Zoho Reports

• It has been great for configuring and representing data trends for our own company as well as our clients.
• It is very helpful for viewing and understanding trends within our own datasets without being too overwhelming
• The user interface is very streamlined and doesn't take too long to learn so there isn't a lot of time wasted.

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• Very good bang for the buck, especially if you pre-handle your data before uploading so you're not reliant on the Zoho SQL syntax of raw tables and have fewer, wider rows.
• Reasonable assortment of chart types.
• Usable design surface, especially for a fully web based system.
• Reasonably intuitive organization of content types.
• Nice handling of aggregation functions.

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• Cost is a little much for something we could do in house, given, it would take us much longer
• Would be better to be more compatible with other analytical software
• Could improve on code editing capabilities

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• Reports was challenging to understand initially and some of their documents were out of date so importing did not work.
• It would be nice if the importing instructions were a little more clear for the layman as not all businesses can have an IT department or the like to set up software like this.
• Due to insufficient descriptions, it can be unclear as to what a report is describing or displaying to you.

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• The ability to create and refresh a report has helped to reduce over 50% of time required to prepare elaborate MIS on a monthly basis.
• It helped with analyzing data directly from the CRM and imported historical data at the same time.

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