Great tool to measure compliance of your business
August 30, 2023
Great tool to measure compliance of your business
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho Analytics
I use Zoho Analytics for ticketing and monitoring analysis. I have it integrated into ServiceDesk Plus On-Premise and OpManager too.
In the first case, I get all what we need to know regarding due dates, priorities and SLA tracking to ensure compliance with our end customers because we have the certifications for ISO 9000 and ISO 20000. Zoho Analytics lets us accomplish all our KPIs, preventing SLA violations. The ServiceDesk Plus dashboards and reports sections are a little bit limited because SDP is not a Business Intelligence, then we have more value from the Zoho Analytics dashboards and reports, they're more dynamic to navigate into data.
In the second case, we can get all the monitoring alerts to resume in a single place but for take decisions, not for the alert attention. We can see if there are some economic impact due to the device unavailability or some network interruption, then we can decide if that justifies a device replacement or maybe hire more staff to avoid these situations.
In the first case, I get all what we need to know regarding due dates, priorities and SLA tracking to ensure compliance with our end customers because we have the certifications for ISO 9000 and ISO 20000. Zoho Analytics lets us accomplish all our KPIs, preventing SLA violations. The ServiceDesk Plus dashboards and reports sections are a little bit limited because SDP is not a Business Intelligence, then we have more value from the Zoho Analytics dashboards and reports, they're more dynamic to navigate into data.
In the second case, we can get all the monitoring alerts to resume in a single place but for take decisions, not for the alert attention. We can see if there are some economic impact due to the device unavailability or some network interruption, then we can decide if that justifies a device replacement or maybe hire more staff to avoid these situations.
- Native integration with ManageEngine's tools
- Instant creation of dashboards from every table, URL or database you connect with
- Dashboard sharing protected by password and expiration time
- The data synchronization is not in real time, you need wait at least 2 hours for it
- Two people use this tool as dashboard admins and five as viewers. We got the ROI in less than a year.
- We use this tool to analyze data from 3 databases and 2 applications integrated.
- It took us less than 1 month to configure the 7 dashboards we need.
We used Yellowfin for 1 year and it really doesn't compare to Zoho Analytics because it doesn't have the native integration with ManageEngine's tools and the customization is more technical, Zoho Analytics lets you create dashboards automatically, immediately when you connect the data source (no matter if that is a MSSQL database, URL or an XLS file), maybe you will require custom some details in the dashboard, but it's not compared to create it from zero.
Do you think Zoho Analytics delivers good value for the price?
Yes
Are you happy with Zoho Analytics's feature set?
Yes
Did Zoho Analytics live up to sales and marketing promises?
Yes
Did implementation of Zoho Analytics go as expected?
Yes
Would you buy Zoho Analytics again?
Yes