34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 34 reviews and ratings
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 266 reviews and ratings
Attribute Ratings
- Chargify is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Likelihood to Recommend
8.8
Chargify
88%
12 Ratings
6.2
Zuora
62%
136 Ratings
Likelihood to Renew
9.1
Chargify
91%
1 Rating
8.6
Zuora
86%
13 Ratings
Usability
Chargify
N/A
0 Ratings
7.6
Zuora
76%
17 Ratings
Availability
Chargify
N/A
0 Ratings
9.3
Zuora
93%
4 Ratings
Performance
Chargify
N/A
0 Ratings
9.7
Zuora
97%
6 Ratings
Support Rating
8.1
Chargify
81%
3 Ratings
7.2
Zuora
72%
24 Ratings
In-Person Training
Chargify
N/A
0 Ratings
9.3
Zuora
93%
2 Ratings
Online Training
Chargify
N/A
0 Ratings
7.0
Zuora
70%
2 Ratings
Implementation Rating
Chargify
N/A
0 Ratings
7.4
Zuora
74%
18 Ratings
Product Scalability
Chargify
N/A
0 Ratings
10.0
Zuora
100%
2 Ratings
Likelihood to Recommend
Chargify
If you are a small startup, likely to be charging only in one currency, then Chargify will likely be suitable for you, as it was for us when we first started. However, as you expand and need to charge in additional currencies and require good reporting, you might find Chargify becomes more cumbersome. You do get a very stable and reliable billing platform with Chargify. I can't recall any downtime dues to issues. In the last 5 years, there have been only been 2 times where the app was down, both for scheduled maintenance. The communication leading up to the downtime was excellent, the app was up and running well within the maintenance window and everything kept functioning smoothly afterward.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
Zuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Billing Manager
15FiveInformation Technology and Services, 51-200 employees
Pros
Chargify
- Chargify's API is solid and easy to use, including JSON and XML interfaces.
- Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
- Chargify listens to its customer base and their suggestions for feature enhancements.
Owner
HOASpace.comInternet, 1-10 employees
Zuora
- The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
- Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
- The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employeesCons
Chargify
- Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
- Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
- Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.
Marketing Manger
ConexlinkComputer Software, 11-50 employees
Zuora
- User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
- Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
- Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Growth Manager
ServcorpReal Estate, 1001-5000 employees
Pricing Details
Chargify
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$65 per month
Chargify Editions & Modules
Edition
Scaling | $2991 |
---|---|
Success | $5991 |
Specialized | Custom Pricing |
- per month
- none
Additional Pricing Details
—Zuora
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zuora Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Chargify
Chargify 9.1
Based on 1 answer
They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.
CEO (Chief Executive Officer)
AxacoreTelecommunications, 1-10 employees
Zuora
Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Vice President of IT Solutions
Industry Intelligence Inc.Information Services, 51-200 employees
Usability
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Manager, Financial Accounting - Revenue and Consolidations
AvailityComputer Software, 501-1000 employees
Reliability and Availability
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesPerformance
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesSupport Rating
Chargify
Chargify 8.1
Based on 3 answers
They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.

Verified User
Manager in Other
Consumer Goods Company, 1-10 employeesZuora
Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Verified User
Analyst in Quality Assurance
Computer Software Company, 201-500 employeesIn-Person Training
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesOnline Training
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.0
Based on 2 answers
It was reliable.
ACCOUNTS ANALYST
Eli Research India (P) Ltd.Marketing and Advertising, 1001-5000 employees
Implementation Rating
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Senior Product Manager - Digital Subscriptions
Houghton Mifflin HarcourtEducation Management, 1001-5000 employees
Alternatives Considered
Chargify
Chargify met a list of set requirements and our budget at the time. The main items were:
- Salesforce integration
- Payment gateway support
- Billing portal / self service
- Strong API
- Tax invoice support
- Multi country and multi currency support
Software Development Manager
Real Estate InvestarInformation Technology and Services, 11-50 employees
Zuora
For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesScalability
Chargify
No score
No answers yet
No answers on this topic
Zuora
Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesReturn on Investment
Chargify
- The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.
VP of Engineering, Senior Web Developer
UnspecifiedComputer Software, 51-200 employees
Zuora
- It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
- If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
- Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.

Verified User
Project Manager in Information Technology
Financial Services Company, 10,001+ employees