Chargify vs Zuora

• Chargify's API is solid and easy to use, including JSON and XML interfaces.
• Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
• Chargify listens to its customer base and their suggestions for feature enhancements.

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• The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
• Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
• The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

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• Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
• Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
• Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.

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• User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
• Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
• Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.

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• The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.

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• It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
• If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
• Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.

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