ChartHop vs. Cloud Call Center

Not Suited - The tool is suited for organizations with an employee count of more than >500. There are much cheaper tools out there for a company size of below 500 employees. Integration with other tools can be improved. Suited - From an admin POV who sometimes works closely with HRs, customization and storing information is great.

Incentivized

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.

Incentivized

• The org chart is very easy to use
• It can be integrated into other things like internal company websites
• The UI looks nice

Incentivized

• Ease of Use
• Softphones
• Integration to other applications

Incentivized

• It took us a lot of time to implement and onboard this tool. Though we love the tool now, the onboarding could have been smoother.
• UI looks outdated, room for improvement. Difficult to navigate.

Incentivized

• Cost
• Needs more feature updates.
• More integration with third party recorders.

Incentivized

This is a whole new ball game with Charthop, there was not the options we have on charthop on adp

Incentivized

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

Incentivized

• Positively helps understanding the whole company structure
• Positive impact on effectively announcing employee changes to the entire company

Incentivized

• Increased efficiency.
• Increased customer satisfaction.
• Increased our support teams productivity.
• Helps with training.

Incentivized